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Pride Hyundai of Seekonk
Seekonk, MA
2,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,181 Reviews of Pride Hyundai of Seekonk
September 20, 2014
One whole week of frustration Allow me to sum up my review from the start: 1. TERRIBLE & FRUSTRATING CUSTOMER SERVICE 2. DISHONESTY AT EVERY TURN You'd think a dealership woul Allow me to sum up my review from the start: 1. TERRIBLE & FRUSTRATING CUSTOMER SERVICE 2. DISHONESTY AT EVERY TURN You'd think a dealership would try to make it as easy/smooth as possible for a customer to fork over huge sums of money for a pre-owned car right? Think again. I did eventually buy a car from Pride Hyundai because the price was OK and I needed a car stat. However my entire experience there was TERRIBLE. I will NEVER recommend Pride Hyundai to anybody. Here is the list of things that made my experience INFURIATING: 1. AWFUL WAITING GAME: I inquired about the car on a Thursday. They told me the car had "just arrived" on their lot, and they haven't had it serviced properly, and I would have to wait until Monday. Fine, I can wait. So I call back on Monday, and they told me they have not finished servicing it because of backlog. At this point, I started wondering if they were trying to hide something or cover up a major defect before I saw the car. I went to the dealership and asked to see the car. First, they showed me a car that did NOT match the VIN# I was looking for (really???). Then when they found the actual car, it was NOT even in shop. It was sitting outside, covered in dust, and it was obvious no one had touched it. Great, I was lied to. They kept BSing about how it was still being serviced, but actually nothing had been done to it. At least the car wasn't a secret wreck. 2. MORE LIES: I called on Tuesday to see if the car was done being serviced, and they told me the business/finance manager was taking a 2-day break and I wouldn't be able to complete the sale until Thursday. I don't believe them. Why? When I came in on Friday, I looked at the sales log calendar at the front desk, and saw that 2-3 sales happened over the "2-day break." Great, I was lied to again. I bet it was because my car had not been serviced by Tuesday, and this "2-day break" was their excuse to buy them time. 3. NOT KEEPING THEIR WORD: The car was brought to an independent auto body mechanic for an inspection. The mechanic saw evidence that it had been in an accident (despite a clean Carfax history), and the front bumper paintjob was already peeling and bubbling. I decided to buy the car anyways because the price was OK despite its history. During the sales closing process, I asked the dealership to take off the entire front bumper and repaint the whole piece. This is because if they just patch over that one spot, the paint will peel again in 3 months. I got verbal reassurance that they would repaint the whole thing before they delivered the car. When I received the car, I felt the bottom side of the bumper with my bare hands, and guess what? There was a rough spot where it was obvious they just patched it over with a quick & cheap paintjob. They did NOT repaint the whole bumper like I asked. This was infuriating. I was lied to yet again. In all honesty I should have asked for this job in writing, but I had hoped they would be honest to their word at least once. Nope. There were dozens of other infuriating interactions I don't care to spell out here. Heck, after I had forked over my money at the dealership, I overheard another customer had gotten stranded on the road because one of their used cars died on a test drive. That sure inspires my confidence in their products. I will be keeping a close eye on my car for the next 90 days. If something goes wrong with my car and Pride Hyundai tries to wiggle out of honoring their 90 day warranty, this website will CERTAINLY hear about it. More
by tlii
September 17, 2014
2014 Hyundai Sonata I had an excellent experience at Pride Hyundai of Seekonk! I was able to trade in my leased Sonata early for a great deal, and the employees worked re I had an excellent experience at Pride Hyundai of Seekonk! I was able to trade in my leased Sonata early for a great deal, and the employees worked really hard to make sure that I was satisfied with everything. They're genuine, and I never felt like I was being taken for a ride (excuse the pun...). Thanks so much, guys! I definitely wouldn't go anywhere else to get a Hyundai. More
by sonatagirl21486
Employees Worked With
Michael
June 15, 2014
Easy to deal with I had a great experience at Pride Hyundai. They met their competitor's price in order to keep my business, worked with me on financing (they benefite I had a great experience at Pride Hyundai. They met their competitor's price in order to keep my business, worked with me on financing (they benefited too, of course, but got me a better APR than I could get through my credit union), and were extremely pleasant overall to deal with. Roy is a sweetheart. I highly recommend this dealership for Hyundai's in the Providence area, since I went to almost all the others and wasn't as impressed with my experience as I was with Pride! More
by marasanchez
Employees Worked With
Roy Silveira Sr
June 12, 2014
Internet Sales Woman is my Savior Well worth the trip. I first started going to Tarbox Hyundai in Warwick when I first moved to New England, which was the worst experience ever. Th Well worth the trip. I first started going to Tarbox Hyundai in Warwick when I first moved to New England, which was the worst experience ever. The sales associates were rude and never took anyone serious unless you had the cash to throw in their face. Then I made an appointment with the Internet Sales Manager, Danielle. She is phenomenal. From day one she has been nothing but nice, cheerful and upbeat every time we have spoke. Danielle has been working with me for about a year now to get me into a vehicle that I absolutely love. She would not let me drive off the lot with a car unless I was 100% in love. Which made me feel comfortable that I was not just another sale to them. Finally, she got me into a car that I fell in love with inside and out. Also, even better, I was abot to get the car at a price that worked just right for me. If it was not for this amazing, cheerful, upbeat young woman, I would have walked away from day one. Danielle, you made my experience well worth it and I will always appreciate you for this. Thank you so much! :-) More
by DanielSimoneau87
Employees Worked With
Danielle Samoorian
June 02, 2014
2015 Hyundai Gensis Meet Michael thru the internet sales gal. I was interested in a 2015 Hyundai Gensis. Michael knew all about the new technology that was in the car a Meet Michael thru the internet sales gal. I was interested in a 2015 Hyundai Gensis. Michael knew all about the new technology that was in the car and that was one of the reasons I was interested in it. After my wife taking a test drive and Michael explaining all the latest technology she fell in love with it. After sitting down and talking with Michael we purchased the car. My experience was great with everyone we spoke to at the dealership. More
by gensis2468
Employees Worked With
Michael Domingo's
April 29, 2014
Lonquist Can't be happier with our experience with Pride. Roy and Dave were excellent. We had a great experience and are very happy. Roy went above and beyo Can't be happier with our experience with Pride. Roy and Dave were excellent. We had a great experience and are very happy. Roy went above and beyond on his days off to make this deal work. Dave is a great guy and really went to work for us. More
by lonquist
Employees Worked With
Dave Finance, Roy Silveira Sr
April 12, 2014
Fantastic Experience My wife has had two Hyundais from Pride (Sante Fe) and we really like the brand and the dealership. So, when I was ready to trade in my VW Jetta I tho My wife has had two Hyundais from Pride (Sante Fe) and we really like the brand and the dealership. So, when I was ready to trade in my VW Jetta I thought I would take a look at the Elantras. I ended up buying a new 2013 Elantra Limited at an incredible price. Given the factory incentives, the Hyundai loyalty rebate, and an amazing trade value, I walked away with a beautiful car. I would highly recommend this dealership to anyone who wants a good deal and likes being treated with respect. More
by Jakedavid
Employees Worked With
Shane
March 19, 2014
Jonathan Borges and Dipok were very friendly , professional and thorough ! Sirakis helped with the financing and made it quick and painless ! All people that I can in contact with were extremely c professional and thorough ! Sirakis helped with the financing and made it quick and painless ! All people that I can in contact with were extremely courteous and professional ! Would definately recommend that my friends check out this dealership :) More
by KimLyons
Employees Worked With
Dipok
March 18, 2014
I gave the rating I did, because Danielle gave EXCELENT customer service. I contacted the dealership via email/website regarding possibly trading in my 2012 Santa Fe for a 7 passenger. She was extremely customer service. I contacted the dealership via email/website regarding possibly trading in my 2012 Santa Fe for a 7 passenger. She was extremely helpful, and understanding of my need to communicate via email. I am a mom of a 3 yr old and a 8 month. She was very patient with me, I had allot of questions. Despite not agreeing on a price for the 2013 Santa Fe, she continued to be nice, helpful and was understanding. I hope some day we can make a deal, and that everyone else is as nice as her!! 5 Star Service!! I would know, I work in customer service, too!!! More
by kandm678
Employees Worked With
Danielle Samoorian
March 13, 2014
I purchased a 2013 Hyundai Tucson there with only 5000 miles on it; two weeks later referred my mom who bought a 2005 Hyundai Tucson. The whole experience was horrible. First, I told Jonathan I was a nurs miles on it; two weeks later referred my mom who bought a 2005 Hyundai Tucson. The whole experience was horrible. First, I told Jonathan I was a nurse, so do not really have a lot of time unfortunately. The day of my vin check, I was there first thing in the morning because I had to be at work at 11am. He said someone would call me to let me know what was going on, and that most likely my car would be dropped off to me ( I am a pediatric nurse and had a case in Providence). So, I left my 5 yr old's car seat in my vehicle based on our conversation. Long story short, never received a call. I had to call that evening to inquire about my vehicle and it was then that Jonathan proceeded to tell me that my vehicle was ready. And this was around 6:30 pm and my shift was due to end at 7pm. I never received a phone call or anything. My car was dropped off to me the next day at my patient's house by one of the lady's who had no clue as to why I wasn't called. She was very professional and felt bad about what had happened. I was suppose to get a referral check from them, never received it even though Jonathan told me he had already filed the paperwork; it has been two months and to make matters worse; my Toyota Camry they were suppose to have paid off in full with Capital One, never occurred. On 3/7/14 a payment came out of my account, I just called Capiatl who said Pride never paid it in full and that they had contacted them. Therefore, the payment was redrawn from my checking account that's still linked to my Toyota Camry ( direct pay set up) and another is due to come out tomorrow on 3/14 for the same amount ( then the car will be paid off). I am speechless at this point, it is disheartening to see that they call themselves a company. I am stuck making two car payments, they never return phone calls and when I call someone is always BUSY...Spare yourself the headache please. Unlike the sales department; the servicing department is very professional and courteous. I just contacted the BBB and will be filing a complaint!! More
by Nurse2013
