Pohanka Nissan of Fredricksburg

Car #4 This is my 4th car purchased here since 2000. Staff was great to work with and it was a great experience. Thanks so much for the help! This is my 4th car purchased here since 2000. Staff was great to work with and it was a great experience. Thanks so much for the help! More

Only one complaint great customer service, staff is wonderful, process was simple enough.... Only one complaint, there was a good sized paint chip in the one of the doo great customer service, staff is wonderful, process was simple enough.... Only one complaint, there was a good sized paint chip in the one of the doors on the used vehicle I was interested in. I told him we could make a deal if the paint chip could be fixed. we agreed and a deal was made. well my wife took the car back a few days later to get the paint chip fixed, she was promptly greeted, gave up the keys, and was even given a temp car to drive while the dealership was doing the work. well, when she went back to pick up our vehicle, the paint chip looked exactly the same. It looked like no work was done at all. when she addressed the issue, she was essentially brushed off and ignored. due to other commitments, she couldn't stay to discuss it further, and unfortunately i was out of town, but I will be going back this Friday to work this issue out. If they are able to REALLY fix this paint chip, then I have no major complaints. If not, then I will NEVER return to this dealership. More

easiest purchase ever Never had to haggle...they treated me with respect and looked out for me financially. I will recommend anyone to buy a nissan here...new or used. Never had to haggle...they treated me with respect and looked out for me financially. I will recommend anyone to buy a nissan here...new or used. More

New car price advertised they advertised a Nissan frontier 4x4 and when i got there I was told it was a typo mistake and the vehicule was unavailable at this price. In fact th they advertised a Nissan frontier 4x4 and when i got there I was told it was a typo mistake and the vehicule was unavailable at this price. In fact they had no trucks available at this price!! More

Timmy Pohanka Thanks to Timmy Pohanka I love, love my car, I have traveled to Houston from Baton Rouge two times the gas mileage is wonderful. I filled up in Baton Thanks to Timmy Pohanka I love, love my car, I have traveled to Houston from Baton Rouge two times the gas mileage is wonderful. I filled up in Baton Rouge and when I made it to Houston 280 miles later I had only used a half a tank of gas. The ride is smooth, really smooth, I didn't realize I was going as fast as I was until I was stopped by the state trooper. But I still love my car. I will recommend everyone to him! Thanks Timmy!! More

a quick visit Claudia met me in the lot and was very nice. She answered all my questions and got answers to the ones she didnt know. Angel was the mgr on the floo Claudia met me in the lot and was very nice. She answered all my questions and got answers to the ones she didnt know. Angel was the mgr on the floor and was extremely fair with me and my trade. I will definately return and recommend pohanka for the place to buy a car. More

My first time car buying experience I'm a first time car buyer and am a VERY indecisive person. Dylan Six was very patient, helpful, easygoing, and even humorous when it came to me tryin I'm a first time car buyer and am a VERY indecisive person. Dylan Six was very patient, helpful, easygoing, and even humorous when it came to me trying to decide what I wanted. Matt Himes, in Finance, was very helpful, nice, and sociable all while keeping me in my budget! Going in I was nervous about what I wanted, prices, being able to stay within my budget, but throughout the entire process, I was told "We'll make it work." If I had a dollar for every time that was told to me, I'd be rich! After Dylan's and Matt's hard work, and trust me I was a piece of work, I walked out of Pohanka Nissan happier than a kid in a candy store! If there was a rating survey, Dylan Six and Matt Himes would get the highest rating I could give. I wish there was more than one way of showing these two employees my utmost appreciation of them for my experience! I STONGLY RECOMMEND ANYONE LOOKING FOR A CAR TO GO TO POHANKA NISSAN IN FREDERICKSBURG, "CAR SHOP" WITH DYLAN SIX AND HAVE MATT HIMES WORK OUT YOUR FINANCIAL PAPERWORK! At Pohanka Nissan, they'll "Make it work!" More

overpriced and wrong diagnosis I went here to find out what was causing the rattling sound that was coming from the back of my car. They told me it was my resonator pipe and that it I went here to find out what was causing the rattling sound that was coming from the back of my car. They told me it was my resonator pipe and that it would be over $1000 to replace it. Luckily, I took it somewhere else for a second opinion and it turned out that a bolt had come loose on my exhaust shield and that all it needed was to be reattached. Something that was very simple and very cheap to fix. Seems that had I gone through Pohanka Nissan I would have paid a bunch of money to not even have fixed the problem. More

Faulty steering columb I bought a 2006 Nissan Ultima from this dealership 5 months ago. Now the steering columb is requiring repair and will not even pass VA state inspectio I bought a 2006 Nissan Ultima from this dealership 5 months ago. Now the steering columb is requiring repair and will not even pass VA state inspection. I have owned many vehicles over many years and NEVER had an issue with a steering columb, including an 86 Pontiac Fiero I did have to rebuild BUT NOT THE STEERING COLUMB After doing some research I find this is a common problem with Nissan. Not only was I told it was my fault and my responsibility by the very dealer that I bought this from, it was approximattely 2000.00 when I can find the U joint for 300. really??? What kind of scam are you running. Sell faulty cars that you already know will require major repair. If seeking only those that care for money. Go to Pohanks Nissan. If looking for customer service, loyalty, responsiveness, and ethical behavior run to another dealer More

Rude and Misleading I received an email stating that I would receive $1,000 more than KBB value if I sold my used car to the dealership. So, I spent 4 hours in Spring Br I received an email stating that I would receive $1,000 more than KBB value if I sold my used car to the dealership. So, I spent 4 hours in Spring Break traffic in my car with no A/C to get there to have my vehicle appraised. Maybe 10 minutes later, which means that the appraisal was rushed or cursory at best, I was given an offer $500 LESS than CarMax's. I was glad that I had gone to CarMax first for a reference point. KBB listed my vehicle at $2,234 for FAIR condition, which my car easily met. So, I was led to believe by Pohanka Nissan's very badly worded e-mail to me that I would be paid $3,234 for my car, which is much higher than CarMax's offer. So, when they presented me with their $1,500 offer, I immediately said, "I can do better," stood up, and walked out. I was hot from being in my roasting car for 4 hours, tired from the inordinately long drive, and I am 7 months pregnant. So, I was understandably of low patience and very angry about the deception. As it turns out, the dealership was actually looking for trade-ins and would only "sweeten the deal" if I was buying one of their new or used cars. However, as I had clearly stated to them in my initial e-mail responding to the ad was that I had purchased a used Volvo just 2 days before. One of the first things Michael Williams told me was, "I think you made a huge mistake in buying a Volvo. You're going to be hit with major maintenance and repair costs and you will regret your decision," or something very close to that in effect. I was livid! I bought the used car which best met my needs as a first-time-mother looking for a safe vehicle in which to transport my precious child and her necessary gear. He effectively called me stupid, insulted my choice, and made me very angry all while being slightly sexist. Unacceptable! For these reasons and more, Pohanka and all of its lots, dealerships, etc. have PERMANENTLY lost my business. In the words of Fex from That 70's Show, "I say good day, sir. I say GOOD DAY!" Never again! More