Pohanka Nissan of Fredricksburg

Pohanka has been very accomadating as for service, customer service, and seeing that I have transportation while vehicle is being worked on for me. When I can't afford the service package deals for s customer service, and seeing that I have transportation while vehicle is being worked on for me. When I can't afford the service package deals for servicing my car they work with me by breaking it down so I can afford the service being done at the time. Then I bring my car back for the remaining service, etc. It's really been very accomadating for my situation. They don't do any unnecessary service like most dealers have done to me in the past. I feel very confident that the work that is being done is good. No problems there. Susan has been so good to me with my vehicle that's what brings me back. Under normal circumstances I wouldn't feel at all confident in a dealership working on my car, but this dealership has been great from all aspects. I even bought my truck from them. Prices have been pretty affordable considering the work being done. I really appreciate everything! Thank you! Robin Aldo More

They were great. I got a great deal and everyone was friendly. Brenda was perfect, balancing being helpful with understanding our need to think it out and come to a decision. Matt really came through friendly. Brenda was perfect, balancing being helpful with understanding our need to think it out and come to a decision. Matt really came through for us and guided us through the copious amounts of paperwork. Nashaye handed us to Brenda when she knew she couldn't help us right away, which really tells a lot about the spirit of helping the customer first! Billy was not involved with the sale, but helped out in many of the little things (including entertaining my daughters and getting them balloons) that added to the experience. Jesssica helped us find the perfect protections and upgrades. GREAT TEAM! More

I went to this dealership to compare the Altima against the Mazda 6 and Toyota Camry. Fortunately I met with Frank MacKove as the available salesman. During the 5 day process (took me this long to be sure the Mazda 6 and Toyota Camry. Fortunately I met with Frank MacKove as the available salesman. During the 5 day process (took me this long to be sure on the deal), he was consistent, patient, courteous, professional and really held our interests in mind (despite not so discrete pressure from his manager). During the initial negotiations, when Frank did the ever-present car sales good-cop/bad-cop drama of 'consulting the manager,' I could easily hear (probably intentionally) the whining and arguing. I just didn't expect the paper-crumpling and F-bombs (not very professional). At the end of the day though, with Frank's help, I got the model I wanted at the price I hoped for. The lower score (4 vs 5) on the Quality of Work speaks to the car prep. Although I thought I was reading all the forms we signed, I do not remember signing the Delivery Checklist (but the signature is there). Several items on that list are checked off that either did not apply to the car or were not covered during the turnover (which of course makes me wonder about the other dealer inspections performed). It specifically says in two places that the car was full of gas, but there was less than half a tank. Not a big deal in the big scheme, just sort of bush league. Could be indicative of attention to detail. The Service Shop introduction and discussion of extras (paint protection, theft protection, etc) was courteous, professional and low pressure. One the other hand, the registration and extended warranty coverage options discussion was more painful. We received several not-so-veiled insults to 'our intelligence' in declining the packages. Bottom line - we're happy with the purchase and the important parts of the procees went very well! Thanks Frank! More

I didn't visit the dealer with the intentions of buying a new vehicle, as I was completely happy with my current truck. However, Laura and Paul made me feel comfortable and were able to exceed most of my req new vehicle, as I was completely happy with my current truck. However, Laura and Paul made me feel comfortable and were able to exceed most of my requests (price, options, etc..) They made the process easy and painless! It is likely I will continue to shop with Pohanka in the future. More

I like the positive attitude, the intial price, However I did not like the extra packages and charges. I feel that this process was not explained up front and some of thses charges seemed to be a ploy to get did not like the extra packages and charges. I feel that this process was not explained up front and some of thses charges seemed to be a ploy to get extra dollars from buyers. Pressure sale for some of these additions. More

We have lived in the Northern Virginia area for 11 years and we've purchased a few cars in this time period. Pohanka is the only dealership that we've gone back to purchase as second car. My daughter who and we've purchased a few cars in this time period. Pohanka is the only dealership that we've gone back to purchase as second car. My daughter who had never purchased a new car was in the market for one. She has champagne taste on a beer budget so I did some of the initial leg work. I called around and went to a few dealerships hoping to narrow the scope of her. She really wanted a Nissan Maxima, thought the Altima was scheme but would settle for the Sentra. I made a cold contact call to the dealership and was lucky enough to speak with John Stoner. I told him what I was looking for and what we've already seen. We agreed to meet on a Saturday to test drive the Sentra. From the moment we walked in the door John and the other car consultants treated my daughter like she was the only customer they had. Between John and the sales manager they were able to get my daughter into a 2010 Altima. It took awhile to work through the color she wanted but John was patient and worked with her until she was satisfied. I have purchased my share of vehicles, motorcycles and boats over the years and I will say from the first phone call to this day John Stoner and the sales staff at Pohanka Nissan are top shelve! Thanx for making my daughter's first car buying experience a pleasant one!! Kevin More

I have purchased 5 vehicles in the past 10 years. I have also sold cars years ago. I have never met a more professional and informative sales associate as I did with Heather. She explained all the features also sold cars years ago. I have never met a more professional and informative sales associate as I did with Heather. She explained all the features and options for the two vehicles. I was interested in purchasing. The Rogue and Altima. She really made me feel like she was really concerned with my happiness. She never rushed me and was very patient with me. I am very slow when it comes to making selections. I am very particular. It has to be the right color right, right options, right price and right feel. She and Matt worked very hard to get me into an affordable car. I will recommend friends and family to this dealership. I was really impressed with the care and thoughtfulness of the entire staff. Everyone was friendly. It seems most car sales people at other dealerships really try to get you to purchase vehicles that they want to get off the lot. Heather gave me many choices of colors and options and I test drove both vehicles. I owned a Pohanka Honda a few years ago and from what I remember the staff was very nice and courteous too. Thank you Pohanka! More

I had an excellent experience at Pohanka Nisssan with Laurie. Her customer service was phenomenal in that she made the experience hassle-free and really focused on what I wanted. I found a Nissan Altima Laurie. Her customer service was phenomenal in that she made the experience hassle-free and really focused on what I wanted. I found a Nissan Altima with very low miles, manual transmission-which I was looking for!! There's a lot to be said for working with someone like Heather. Very professional and knowledgeable start to finish. Great experience!! More

I have purchased several vehicles and recommended others to Pohanka Nissan, specifically Frank Makove. He is very professional while being friendly, aggressive while not being pushy, he is a GREAT asset to to Pohanka Nissan, specifically Frank Makove. He is very professional while being friendly, aggressive while not being pushy, he is a GREAT asset to the NISSAN team. Frank has always been able to correctly answer my questions whether I was purchasing a car, truck, or SUV. He has the nack to readcustomers to see how they need to be dealt with in order to have the customer go away feeling completely satisfied they received their best deal! Frank has showed the same courtesy to me and my wife whether it was selling a vehicle, getting the right person to assist in getting service, introduced meto several employees that all had a part in the many deals I havs made with Pohanka Nissan, he was the GENERAL of the action! I will continue to be a loyal customer to both, Pohanka and Frank in the future. In the past week, I have changed my mind as to what vehicle I wanted, Frank stayed with me and asssured I bought what was right for me and that I got a great deal. More