Pohanka Nissan of Fredricksburg

BUYER BEWARE !!! WORST SERVICE DEPARTMENT- In fact the "Service Manager " would no9t even give me her business card or write her name on paper- claimed she did not wor WORST SERVICE DEPARTMENT- In fact the "Service Manager " would no9t even give me her business card or write her name on paper- claimed she did not work for me !! They will tell you they don't have time to fix your car under warranty or they can't ''duplicate ' the problem with your car. My advice is steer clear. You can read all the one star reviews on google. More

Worst Service Center in the Fredericksburg area. (Zero Stars) I took my car in to have a part installed. I was the 3rd vehicle in line, at 557am, on a Saturday. After waiting 2.5 hours, I am told th (Zero Stars) I took my car in to have a part installed. I was the 3rd vehicle in line, at 557am, on a Saturday. After waiting 2.5 hours, I am told that they don't have the right part. Well, why wasn't I told this 2. 2 hours earlier. I am told that the part can be ordered, but I procured my own part, during the week, from a parts store and am Guaranteed that it is the right part, because I showed them the paperwork from the Nissan Service Department. I get back to Pohanka and I am told, much earlier this time, that it is the wrong part, but they have the right part in stock for $200 more. So, I am frustrated and just tell them to use their part. I pay and get my car back and now there is a very loud vibration when I am driving. So loud, in fact, that when I am driving I can barely use my in-car bluetooth, because people tell me it sounds like my windows are rolled down. I, also, notice that the original issue is still ongoing. I contact Pohanka, again, and explain all of this to them and ask if I can bring the car back to have it looked at. Cassie tells me that the loud vibration sound couldn't have been caused by the work their technicians did( however, it was not making this loud noise prior to them working on my vehicle) and that they do not perform diagnostics on Saturdays, because it is usually their busiest day. So, now, the vehicle that I was so excited about owning and driving, thanks to these thieves, has been a major irritation. If there were a way to give less than one star, I would gladly do so. More

Wanted to Buy a Car I went to Pohanka wanting to buy a Pathfinder. I had done a lot of research and wanted to buy in the next month or so. I was shown a few cars, and the I went to Pohanka wanting to buy a Pathfinder. I had done a lot of research and wanted to buy in the next month or so. I was shown a few cars, and the sales lady kept trying to put me in crappy cars or used ones In which I was not interested. She kept looking in her notebook; it was as though she was given a list of cars to dump on people. She must have been new. If I had a question, she would have to ask the manager. Later, when I called back and was getting serious about buying, either the sales lady I had been relegated to and was told I “was her’s” if I tried to talk to another salesperson or try to get information. I have read where other people had great experiences, and I just wish I had had that same experience. More

Matt Badan review This guy is just great. He put absolutely no pressure on us at all. Took a little tour with him in the back lot until we found our auto and from th This guy is just great. He put absolutely no pressure on us at all. Took a little tour with him in the back lot until we found our auto and from that point on Matt exemplified what a true professional he was. He provided us with everything we needed to purchase this car and in a very positive manner. Again, let me clearly state, he worked with us very closely to finish the deal but did it in a way that made both of us comfortable to be there. If you are going to purchase a new or used auto, ask for Matt. You won't go wrong. More

Worst customer service I have encountered I went to get my car inspected and it didn't pass. My boyfriend did the work. He said that they broke the hood latch and we had a hard time getting th I went to get my car inspected and it didn't pass. My boyfriend did the work. He said that they broke the hood latch and we had a hard time getting the hood opened. I went back so that they could fix it and the manager did not have the courtesy to even come out to speak to me. I was so upset. I will never get work done there or purchase a car form them again. More

Pleasantly honest My husband and I were very pleased with the professionalism and genuine care we received in working with Darleene B. She went above and beyond, demons My husband and I were very pleased with the professionalism and genuine care we received in working with Darleene B. She went above and beyond, demonstrated patience and was very knowledgeable throughout the car buying process. She made our experience an exceptionally pleasant one!! More

Excellent Experience! Working with Darlene made this purchase for a new vehicle for my husband hands down, the best car buying experience ever! This vehicle was a surprise Working with Darlene made this purchase for a new vehicle for my husband hands down, the best car buying experience ever! This vehicle was a surprise for him and she and Pohanka of Fredericksburg went above and beyond!! HIGHLY recommended! More

Wasn't my transmission I had my car towed to Pohanka after several people told me that my axel was busted and that's why my car wouldn't move and would grind when put in gea I had my car towed to Pohanka after several people told me that my axel was busted and that's why my car wouldn't move and would grind when put in gear. Eddie called me and told me that it was my transmission and it would cost $5k to replace everything in it. I called him a day later and told him that after speaking with my uncle that 5k was too expensive. He calls back and says that he fought with the service manager and they could do it for 4k final. Later that day I went in to see what the diagnostic report said and it was blank, paper just had the price for the test on it. When I asked why it was blank Eddie the service manager (I guess he fought with himself to knock off 1k)said that Nissan doesn't give you exact codes which is a lie. I called my uncle and he advised me of what questions to ask. When asked what exactly was wrong with my transmission Eddie said either your belt is shredded or some other bs, I asked did they drop my transmission and check it, he said no because there was no need to and it would cost $350 to do and he was saving me money. By this time he's getting frustrated because I keep firing off questions and he realizes this is not an easy sale because I am a female. After giving me the run around and no real answers, I had my car towed to a transmission place in Richmond and low and behold it was my axle, nothing wrong with my transmission and it only cost me $375. More

Car of my Dreams Thanks to a salesperson named Matt I was able to get a Great deal and my Dream car. He treated me with the respect a customer deserved. Thanks to a salesperson named Matt I was able to get a Great deal and my Dream car. He treated me with the respect a customer deserved. More

EXCELLENT TIMES 10 Tyler Coles is one terrific guy to work with . Everything he said he could do for me to put me into my new car he did and more. I felt very comfortabl Tyler Coles is one terrific guy to work with . Everything he said he could do for me to put me into my new car he did and more. I felt very comfortable with him and I truly love my new car. He introduced me to everyone there in service and these folks as well were fantastic (sorry I cannot remember everyone name) but I know your faces and the customer service you showed to me was tip top. If you are in the market for a car I highly recommend contacting Tyler . I cannot express enough how happy I was to drive away with my car and I owe that to Tyler.........thanks again. Matt in the finance department did a fantastic job getting me low interest with long term and I appreciate all he did for me. PS- there really should be more stars for rating that is not enough for these guys!!! More