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1,316 Reviews of Plaza Cadillac - Service Center
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May 07, 2024
Friendly service, work was compleeted on time and delivered my car back to me clean. delivered my car back to me clean. More
by billagnew57
Verified CustomerEmployees Worked With
May 07, 2024
My girlfriend Lynne has a 2017 XT5 that she purchased from Plaza Cadillac. Lynne P. had new tires installed by a Cadillac dealer in New Jersey. We made an appointment to have the tires rotated and look from Plaza Cadillac. Lynne P. had new tires installed by a Cadillac dealer in New Jersey. We made an appointment to have the tires rotated and look at an issue with a noise in the front drivers seat. We dropped car off,they took it back into the shop and it sat in the air with the hood open for 2 1/2 hours, After a couple what asking what is taking so long the car was brought out and was told it was finished. However when I looked at the car I noticed the tires had not been rotated ( I marked one of them before dropping off ) After informing the service person he called the service department and they told him they forgot to do it. They came and got the car and took in and rotated, (20 minutes) So 3 1/2 hours to get tires rotated you would think you would get a call the next day and say. We are sorry we messed up, and this was a once in a lifetime mistake. Nope nothing. So if you take your into Plaza for some service there is a chance it was not done. I was a Mechanic for many years you do not forget to do the one task on this Vehicle. Be aware. Looking to buy a newer Cadillac, not going to happen at this dealer. More
by Kerb=
Employees Worked With
Entire service department
May 05, 2024
Best customer service I have received from any Cadillac Dealership in Central Florida! Harry and Senya are excellent to work with. Dealership in Central Florida! Harry and Senya are excellent to work with. More
by abitterling
Employees Worked With
Harry and Senya in the Service Department
May 01, 2024
My service advisor, who is new-ish is a huge asset to your company. She was sweet, kind, prompt, funny and overall amazing. She kept me well informed throughout the entire process and as long as she is t your company. She was sweet, kind, prompt, funny and overall amazing. She kept me well informed throughout the entire process and as long as she is there I will continue to come back for her superb service! More
by Christella C
Employees Worked With
Christie cook, cenia ivoncovicheee, Harry acai
April 27, 2024
I have bought 2 vehicles from them and will be buying or leasing my next one. The Service department and customer service is second to none. leasing my next one. The Service department and customer service is second to none. More
by MARYKOPP7
Employees Worked With
April 20, 2024
They are getting better every time i go. They customer service is a 10. I love me some Harry. They customer service is a 10. I love me some Harry. More
by tarajamcbride28
Employees Worked With
Other Employees :
Harry is service he’s the best , Jonathan Molzof
April 18, 2024
Great service by competent caring professionals. whether in sales or service departments. Customers are always treated with respect. whether in sales or service departments. Customers are always treated with respect. More
by skmelton44
April 16, 2024
I I have a 2015 Cadillac XT-5 with only 20,000 miles on it. I came in for yearly oil change. Christie Cook, from the service department, explained that I needed new tires, brake fluid flush and replacement it. I came in for yearly oil change. Christie Cook, from the service department, explained that I needed new tires, brake fluid flush and replacement and fuel system cleaning and fuel filter change, as well as a new battery. She explained it was a time issue, not a mileage issue. I was not able to wait for all needed maintenance, but had the battery replaced that visit. Christie worked with me to get another appointment quickly and at my convenience to get all my maintenance done. The waiting room at Plaza Cadillac is excellent. It has very comfortable chairs, snacks, coffee and TV. Plaza Cadillac service department personnel are the best! Thank you! More
by bhatha
Employees Worked With
Christie Cook
April 12, 2024
Great service and friendly people. The customer waiting area is very comfortable. It’s never fun to get maintenance on your car but they make the experience as pleasant as possible. The customer waiting area is very comfortable. It’s never fun to get maintenance on your car but they make the experience as pleasant as possible. More
by PERRYLOCKHART
Employees Worked With
Service department
