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Plaza Cadillac - Service Center

Leesburg, FL

4.5
1,316 Reviews

1,316 Reviews of Plaza Cadillac - Service Center

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August 04, 2024

Accommodated my requested repair time and completed repairs ahead of time. Service Agent, Christy, top notch!! Kudos to Eve bedside manners over the phone! More

by MRCARDINAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy , Eve and Ron
July 24, 2024

Christy was professional & friendly. It’s my first visit so I appreciate the service. Eve was amazing upon my first call to Plaza, so thorough More

by NANCYFMCCALLAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy
July 16, 2024

You always find a friendly, happy, knowledgeable, ready to help person you can depend on. A great crew that will understand you and your situation. More

by EMORSE930
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Accident fix.
July 16, 2024

Always pleasant, friendly and eager to help. Everyone at this dealership seems to make you feel welcomed and that is the reason for my business. More

by PAMBARBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service area
July 16, 2024

Dealership is great. Robbie our sales rep is great. Service work is less then par. More

by landefeldp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Plaza Cadillac responded

thank you for the review and are really sorry that the service took 2 or three visits. We did not realize that the repair required a Bodyshop to help and tried to minimize you time but failed. Please feel free to connected me any time to review or and additional help you may need. Patrick

July 13, 2024

The service reps are very professional and courteous and really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. More

by PAT.SMID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
July 05, 2024

Every contact I have had with a Plaza employee has been positive. Everyone has been polite and helpful. I highly recommend them. More

by clarkoltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

This visit - My oil was changed but my tires were not checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit b More

by Chuck_Rockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Check-In Personnel, I don't know their names.
Jun 20, 2024 -

Plaza Cadillac responded

Thank you for the review but sorry for the experience. we have been trying to reach you so please call Christy or myself so we can go over some of the issues. thank you Patrick

June 18, 2024

We had an issue with our tire not holding air. We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very sati More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
June 11, 2024

Very customer friendly and does their best to get it right the first time there More

by GUYAHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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