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Plaza Cadillac
Leesburg, FL
1,666 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,666 reviews
May 17, 2021
They are just so slow. I went in for an oil change and a leak in my tire. After 1.5 hours I went out and saw my car on the lift but no one working on it. I came back 15 minutes later and same thing. I went leak in my tire. After 1.5 hours I went out and saw my car on the lift but no one working on it. I came back 15 minutes later and same thing. I went in and asked and he told me there was a nail in the sidewall so I would need a new tire. Fine, but how long was my car just sitting there with no one and when were they going to tell me? Finally got them going again and left over two hours after I arrived for my appointment. Not the first time I left wondering why it took so long. They do good work but frustratingly slow. More
by robert.jordan67
Verified CustomerEmployees Worked With
Service Rep
May 15, 2021
Drive down to plaza cadillac to check out a 20 year old Mazda. Salesman (Rick) was extremely friendly, treated me just like I was buying a brand new Escalade. Quick and friendly and a fair deal as well. Mazda. Salesman (Rick) was extremely friendly, treated me just like I was buying a brand new Escalade. Quick and friendly and a fair deal as well. More
by SPEEDRACER88
Employees Worked With
May 15, 2021
Oil change and tire rotation completed on time. Desk people were friendly and efficient. Car was washed and clean. I cannot ask for anything better. people were friendly and efficient. Car was washed and clean. I cannot ask for anything better. More
by CARL.MEyer
Employees Worked With
May 15, 2021
Good people detailing was sloppy. Left dirt in crack . Spots on leather . Previously it was never that sloppy. All they needed to to was slow down just a little bit and I’m sure they would have caught it Spots on leather . Previously it was never that sloppy. All they needed to to was slow down just a little bit and I’m sure they would have caught it More
by TBANKER48
Employees Worked With
Don’t remember name
May 14, 2021
Fast, Service department very knowledgeable, clean, staff courteous and friendly. Waiting room and restrooms clean. Service wait was not long.Showroom very nice. Like that they had coffee for me! courteous and friendly. Waiting room and restrooms clean. Service wait was not long.Showroom very nice. Like that they had coffee for me! More
by Mlsparky1031
Employees Worked With
May 14, 2021
I am always pleased with Steve my service advisor. He is knowledgeable and courteous. He explains things so they are easy to understand. It's always a pleasure to work with him. A+++ knowledgeable and courteous. He explains things so they are easy to understand. It's always a pleasure to work with him. A+++ More
by timpoc1223
Employees Worked With
Steve "service department"
May 13, 2021
Good work done,but took longer than I expected from past services close to 2 hrs without car wash other than that I am satisfied services close to 2 hrs without car wash other than that I am satisfied More
by vschooley47
Employees Worked With
Sales man at service desk was very polite and helpful
May 12, 2021
Fantastic Service Department. So helpful. Arrived at 5:35PM after needing a battery jump to get to dealership. Was told they would be able to assist. Installed new battery. Had paid invoice in hand at 5 5:35PM after needing a battery jump to get to dealership. Was told they would be able to assist. Installed new battery. Had paid invoice in hand at 5:58PM. Exemplary service department. More
by connieauld
Employees Worked With
Harry Akarcay-Service Advisor.
May 12, 2021
From the very first moment I got to service the people inside were very courteous and very helpful they completed my service within the hour hi my oil change tires rotated and car washedEveryone was polit inside were very courteous and very helpful they completed my service within the hour hi my oil change tires rotated and car washedEveryone was polite and courteous the service department Mr. reason I go to Plaza Cadillac More
by Tony XT5 prett
Employees Worked With
Service department Stephen harry very courteous and helpful
May 12, 2021
The entire service department was extremely friendly and adhered to my needs and concerns. Top notch service and took their time in answering my questions. adhered to my needs and concerns. Top notch service and took their time in answering my questions. More
by EBWARNER
Employees Worked With
All of them
