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Plaza Cadillac
Leesburg, FL
1,737 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,737 reviews
June 09, 2023
Quick, concise, between two visits we were able to secure a deal and be out the door with keys in under two hours collectively, big xxxxxxand gratitude to Robby, our salesman. a deal and be out the door with keys in under two hours collectively, big xxxxxxand gratitude to Robby, our salesman. More
by anthony.rivera1527
Verified Customer
June 06, 2023
Sales Rep was very knowledgeable and friendly. Gave me all the facts on the vehicle. Great service by the Service Department. Gave me all the facts on the vehicle. Great service by the Service Department. More
by jtodden989
May 30, 2023
Professional business communication. Everything was good. I wish there were some merchandise for purchase, like t shirts and stuff. Everything was good. I wish there were some merchandise for purchase, like t shirts and stuff. More
by zeljan
May 30, 2023
Brought in my 2011 DTS, just purchased with 25,000 miles, for a check up and normal service. Engine light had just come on, and in checking that out, wound up needing a new gas tank. Job completed in miles, for a check up and normal service. Engine light had just come on, and in checking that out, wound up needing a new gas tank. Job completed in 3 days. More
by njg246
Employees Worked With
Service Department, Harry
May 28, 2023
We bought all our cars at Plaza over 30+ years and service was always good. I had AC go out and didn't realize it was a 3 day repair. Just Lost my husband so needed a loaner as it is my only car now. service was always good. I had AC go out and didn't realize it was a 3 day repair. Just Lost my husband so needed a loaner as it is my only car now. I was told no loaner after I left my car in service. I never considered that I would have to arrange for transportation. That would be my complaint. I had to search to get someone to pick me up and bring me home and the same to return me when repair was completed. Also did not receive call when repairs were completed. I had to call and ask when repairs were completed so I could arrange for someone to drive me to pick up my car. I was advised repair would be approximately $2000. In fact, it was close to $3000. Everyone in service were polite and professional. More
by Karen28mik
Employees Worked With
Service Dept
May 27, 2023
Outstanding service. I am always pleased with the service department. Steve, Harry, and Seyna are wonderful to work with. I am always pleased with the service department. Steve, Harry, and Seyna are wonderful to work with. More
by JSGILLUM
Employees Worked With
I listed Steve Harry and seyna
May 27, 2023
We were satsfied with some of our experience @ Plaza Cadillac, but very disappointed with many other aspects. We expressed interest in trading in my 2016 Cadillac SRX with low mileage (36,000 miles) for Cadillac, but very disappointed with many other aspects. We expressed interest in trading in my 2016 Cadillac SRX with low mileage (36,000 miles) for a 2023 CT5. After speaking with Robbie and asking him to work up some numbers for a possible trade in, we received no follow up from him or any ormther sales agent. As we had left my car there for an oil change & tire rotation, and possible other maintenance/repairs on Mon May 22nd, it wasn't until I called on Wed May 24th to check the status of my car and spoke with Mike, and asked about the possibility of a trade value for my car was when I was told by Mike that they valued the car trade @ $ 11,000. I expressed my disappointment with the valuation, as both Car Max & Kelly Bluebook valued my car between $16,000 to $18,000. I loved my Cadillac and was prepared to buy another one. But based on our experience with your dealership, we considered other choices. That evening my husband and I visited Jenkins Hyundai/Genesis dealership just up the road. That dealership went above & beyond to earn our business. That evening we ended up buying a 2023 GenesisGV70 with a trade of $18,000 for the cadillac, sight unseen. We picked up the Cadillac on Thurs May 25th about 11am, paid for services rendered and immediately dropped it off @ the Jenkins dealership and drove the GenesisGV70 home, all registered & insured. Plaza Cadillac dropped the ball. The Cadillac dealership in Massachusetts where the car was purchased & serviced was and is an excellent dealership. Pkaza Cadillac does not compare. My husband is a retired businessman, who owned 3 mattress & furniture stores in Massachusetts. He knows great sales reps when he sees them because he hired & fired many in his 35 years of running a business. I hope this review finds its way to someone who can express how important impressions are for customers whether for service or potential sales. More
by Cblanchette
May 22, 2023
Harry Akarcay takes great care of his customers! He is professional and courteous. Mr. Akarcay always explains what is needed, and why. However, I was very disappointed at the lack of porters He is professional and courteous. Mr. Akarcay always explains what is needed, and why. However, I was very disappointed at the lack of porters. It is difficult for me to get transportation to and from. When a part needs to be ordered, waiting is not an option. More
by ITZFUN03
Employees Worked With
Harry Akarcay
