Plaza Cadillac

Not as great as last time. The service at this dealership is always good, this time they just seem to miss some of the extras and didn’t make the experience a five star. Typic The service at this dealership is always good, this time they just seem to miss some of the extras and didn’t make the experience a five star. Typically they wash your vehicle when the service is provided, this time they skipped that step More

Did a good job, too long of a wait. I went in at 7:30 am for an oil and filter change,( I had an appointment). I had less then 4,000 miles on my car, but the dash was telling me it was t I went in at 7:30 am for an oil and filter change,( I had an appointment). I had less then 4,000 miles on my car, but the dash was telling me it was time. I was the first person there. They said they wanted to do a tire rotation also, I was surprised at less then 4000 mile, but said OK. I never got the car back till 8:45. My comparison with your service is that I bought 3 cars from Phillip Buick. They have the lightning lube station.,You can go in and get an oil change and tire rotation (without an appointment) in just about 30 minutes. They also check all fluids. More

Warranty replacement Car taken in for warranty replacement was taken in right away and done when promised. Everyone was very helpful and friendly would recommend to others Car taken in for warranty replacement was taken in right away and done when promised. Everyone was very helpful and friendly would recommend to others More

All total-good Mark Allen did not explain the bill of purchase price, very good! To me being 76 years old, I don’t get things like did when I was Younger.We felt r Mark Allen did not explain the bill of purchase price, very good! To me being 76 years old, I don’t get things like did when I was Younger.We felt rushed. More

Everyone at Plaza Cadillac was knowledgeable and helpful. We are most appreciative of the many friendly folks who work at Plaza Cadillac. We were treated like family and made the whole process of leasing a ne We are most appreciative of the many friendly folks who work at Plaza Cadillac. We were treated like family and made the whole process of leasing a new car as easy as it can be ! Our salesman, Rick , was so helpful and kind! Highly recommend this dealership. More

Better used than new We liked the car we purchased it was certified and had an extended warranty. You new smaller SUV was a different story. No real movement on price. We liked the car we purchased it was certified and had an extended warranty. You new smaller SUV was a different story. No real movement on price. Not sure if was Corp or the dealers lack of movement on the price. More

Tire Replacement I had a nail in my tire and the tire had to be replaced. It took over two hours which I thought was a bit extreme. The staff was very accommodating a I had a nail in my tire and the tire had to be replaced. It took over two hours which I thought was a bit extreme. The staff was very accommodating and pleasant but I don't see why it took so long. More

Another great experience Plaza is tops whether simply doing an oil change or a major repair. Service is friendly, waiting room clean with refreshments, staff pleasant and the Plaza is tops whether simply doing an oil change or a major repair. Service is friendly, waiting room clean with refreshments, staff pleasant and they wash my car. The loaners I have had are top shelf (XT5). Lastly, I trust them. I never feel like I’m being unsold just to increase the size of the invoice. Harry is always extremely courteous and helpful. More

The Excellent Day Starting with my 2013 SRX4 being out of warranty my screen was cracked on my infotainment system due to a unknown cause I am from Colorado and was dow Starting with my 2013 SRX4 being out of warranty my screen was cracked on my infotainment system due to a unknown cause I am from Colorado and was down here visiting went into see Steve the service advisor who was very very good at what he does although the warranty was out they submitted it to Cadillac. Cadillac also stepped up and took care of The lion share of the cost ordered the screen in two days my screen was replaced everything was awesome they also took the extra step to clean and vacuum my car which is not unheard of but an excellent experience. My father will be shopping soon . Go Plaza Cadillac!!!!! Thank you very much More