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Plaza Cadillac
Leesburg, FL
1,675 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,675 reviews
May 10, 2019
Everyone is very friendly but service is slow That sums it up. Did not ask for car wash. I just came from a car wash. However, I was impressed that none of my channels were changed or my dash item That sums it up. Did not ask for car wash. I just came from a car wash. However, I was impressed that none of my channels were changed or my dash items. In that regard A plus! I just don’t recommend service. It’s not a negative. More
by Caddydriver
Verified CustomerEmployees Worked With
Calvin; Steve
May 10, 2019
In & Out in Record Time My wife had an appointment to have our Cadillac’s oil & filter changed and it’s tires rotated. Our car was ready before she finished her cup of coffe My wife had an appointment to have our Cadillac’s oil & filter changed and it’s tires rotated. Our car was ready before she finished her cup of coffee. Wow! Plaza Cadillac’s Service Department was thorough and quick. Great job, Everyone! More
by Happy Camper
Employees Worked With
Harry Ackery
May 07, 2019
Personable, professional Friendly greeting at staging area then directed me to service dept where Steve & Harry ensured that I was waited on. I was here for service only & not Friendly greeting at staging area then directed me to service dept where Steve & Harry ensured that I was waited on. I was here for service only & not for sales. My 2nd time here with my wife’s SRX. I plan on doing business here period. No complaints. More
by f16engmgr
Employees Worked With
Steve & Harry service dept
May 07, 2019
Purchase a new car Everyone is always helpful, professional but friendly. Always trying to do the best they can. This is my 3 car from Rick- go to guy!!! Everyone is always helpful, professional but friendly. Always trying to do the best they can. This is my 3 car from Rick- go to guy!!! More
by Melb1234
May 05, 2019
after the sale I have bought many new cars with this being my 1st Cadillac. There were 4 sales people in the room to close the deal which seemed aggressive, however I have bought many new cars with this being my 1st Cadillac. There were 4 sales people in the room to close the deal which seemed aggressive, however 3 months after the sale not 1 has called to ask if all was OK. Of all the vehicles I has bought this is the 1st time no interest for the customer has been displayed. It was our most expensive car yet and so surprised no one cared to check on us. With so many options you would think a follow up is a necessity. Disappointed in staff More
by Bob t
May 04, 2019
Oil Change Very satisfied with the service. The service tech Steve Wiggens was very informative on the progress on my Cadillac SRX. Looking foward to working wit Very satisfied with the service. The service tech Steve Wiggens was very informative on the progress on my Cadillac SRX. Looking foward to working with him in the near future. Thanks again. More
by troz53
Employees Worked With
Steve Wiggens
May 03, 2019
Quality service -- mismanaged scheduling The quality of service is great--But, a scheduled appointment for normal maintenance took 2 hours. This is not the first time this happened. Managemen The quality of service is great--But, a scheduled appointment for normal maintenance took 2 hours. This is not the first time this happened. Management looks into focusing on proper scheduling to assure that quality can be maintained in a more timely fashion. More
by 2016 Cadlillac XTS
Employees Worked With
Unknown
May 03, 2019
Watch for checking fluid guages Happy with intake staff. We received our car and did an errand and the windshield fluid light came on after oil change. Turns out the fluid levels w Happy with intake staff. We received our car and did an errand and the windshield fluid light came on after oil change. Turns out the fluid levels were not checked. Had to return and of course was rectified immediqtely More
by DMICHAUD77
Employees Worked With
Service staff. Steve and harry
May 01, 2019
Disappointed This car is almost out of warranty and still has not been fixed . We have had the car in a number of times for different rattles and as of yet the sit This car is almost out of warranty and still has not been fixed . We have had the car in a number of times for different rattles and as of yet the situation has not been resolved. More
by JOHN
Employees Worked With
Harry Akarcay (service writer)
April 29, 2019
Unhappy experience Did not fix the problem even though I received a long description of how they fixed it. Did not answer my question as promised when I returned to pic Did not fix the problem even though I received a long description of how they fixed it. Did not answer my question as promised when I returned to pick up the car.. More
by CARL812
Employees Worked With
Steve
