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Plaza Cadillac
Leesburg, FL
1,664 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,664 reviews
May 28, 2019
Premium Customer service My car wouldn’t start and was flashing messages. A tech was sent to my home the same day and replaced the battery...which took care of the issues :-) My car wouldn’t start and was flashing messages. A tech was sent to my home the same day and replaced the battery...which took care of the issues :-) More
by Janelleheidt
Verified CustomerEmployees Worked With
May 26, 2019
Best dealership ever Awesome team in dealer ship love how they take there customers will definitely will bring all my vehicles here for services and will recommend my fami Awesome team in dealer ship love how they take there customers will definitely will bring all my vehicles here for services and will recommend my family and friends More
by Anthony
May 23, 2019
Sales personnel outstanding Although the sales department is superb, the two men at the service desk need to work elsewhere, This is not Cadillac service. They argue between t Although the sales department is superb, the two men at the service desk need to work elsewhere, This is not Cadillac service. They argue between themselves, tell us, the customers, to go take care of ourselves and forget to include everything in the work orders. I will probably need to go elsewhere for service, what a shame as The cars, the sales staff, that business office are all top notch! My suggestion is tha the service staff needs supervision. If you Make any changes, post it and I will return. Dr. Terry Waters More
by T3waters
May 17, 2019
Had to wait two months for my car R u for real? You want a good review? I’ve had nothing but runaround. Even your corporate office wouldn’t call me back. My case number was 9-5087425 R u for real? You want a good review? I’ve had nothing but runaround. Even your corporate office wouldn’t call me back. My case number was 9-5087425901. Tanisha. All I heard was you’ll get your car soon More
by louisemprovost
May 16, 2019
Steve, my service advisor did excellent job. Worked me in and recommending a set of tires that were excellent and in my price range. I will return for service because of the honesty of this plaza Worked me in and recommending a set of tires that were excellent and in my price range. I will return for service because of the honesty of this plaza employee.. More
by Gary123
Employees Worked With
Steve
May 15, 2019
Quick and easy. They had the car we wanted and the purchase process was quick and easy. Financing process was easy. Sales person was very knowledgeable of the vehicle They had the car we wanted and the purchase process was quick and easy. Financing process was easy. Sales person was very knowledgeable of the vehicle. More
by RKSHIRLEY1
May 14, 2019
Great Dealership Excellent experience dealing with Plaza Cadillac in Leesburg, Florida. They gave us a good amount for our trade and we were able to make a deal on a Excellent experience dealing with Plaza Cadillac in Leesburg, Florida. They gave us a good amount for our trade and we were able to make a deal on a certified pre-owned 2017 Cadillac XTS. We’ll be back. More
by cindyryb
May 13, 2019
Steve and Harry are the best service agents I have ever met. Steve and Harry are always professional, efficient, caring and patient. They keep the customers informed throughout the visit as well. Cannot say enou Steve and Harry are always professional, efficient, caring and patient. They keep the customers informed throughout the visit as well. Cannot say enough about their respectful attitudes. More
by FAITH90
Employees Worked With
None of the above
May 11, 2019
Steve is awesome and has great customer service. Made the appointment thru the Cadillac app. Went in on Thursday and Steve took care of everything with no hassle or delay. Had my car serviced with Made the appointment thru the Cadillac app. Went in on Thursday and Steve took care of everything with no hassle or delay. Had my car serviced with all fluid exchange, oil change, air filter, tire rotation and it drives like it did when I bought it new. Thank you! More
by M.Allen
Employees Worked With
Steve
May 10, 2019
Everyone is very friendly but service is slow That sums it up. Did not ask for car wash. I just came from a car wash. However, I was impressed that none of my channels were changed or my dash item That sums it up. Did not ask for car wash. I just came from a car wash. However, I was impressed that none of my channels were changed or my dash items. In that regard A plus! I just don’t recommend service. It’s not a negative. More
by Caddydriver
Employees Worked With
Calvin; Steve
