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Plaza Cadillac

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.5
1,737 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,737 reviews

November 01, 2019

A good experience at Plaza Cadillac The staff was shorthanded, do checking in and out took a little longer. In spite of that they were pleasant to customers and accomplished the job. More

by KM16808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry, Steve and cashier, Vevi?, Christopher Ballard
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October 31, 2019

Crooks at work! Took my car to plaza Cadillac, was running very rough! They said it needed timing chain repair, @$2,500.00 when done it was the same! Said I need oil More

by Mad as xxxx
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
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Nov 01, 2019 -

Plaza Cadillac responded

Thank you for filling out survey and only you can remove post, but like every situation there are 2 sides and you writing it in public will give me a chance again to tell you and whoever reads this our side and why we performed repairs. First we never kept you in the dark OF anything we did, and the fact you stated you don’t know what we did is alarming and misleading. I will start when you scheduled appointment and stated to us that another shop had it and could not fix it. You stated that they replaced ignition switch and also tried a cam sensor. When we received your 2008 xxx for diagnoses there was a code p0018 which is mechanical timing issue. We gave you the TSB for gm that also states that. The front cover was removed and inspected and found driver side cam chain had more movement then the other side. So we gave you an est. to replace chains. Yes I agree after we were done the vehicle was idling rough so we inspected the job we did and other issues it may have. We canned GM to help us understand what we could not see. I was them who stated that sometime when customer use aftermarket oil filters in any part of its history that oil portals can get plugged or restricted. We then inspected the cam actuator to find that it was not working properly and also not getting proper pressure through the cylinder head. They said that we would have to take head apart to unblock and should put an actuator in also. Now this repair takes us further into engine and the timing chains would have to comeback off. We did not charge you anything for this second repair or the time to diag. We only charged you for the original estimate and consumed all other parts and labor to fix your car. This would have been more they what you paid. I did this because we our honest and any other shop would have had you share in the expense. In closing, data and conversations with General motor are saved including the code (that you later after trying to pay even less) said was not even there and that you even denied saying anything about cam sensor that other shop tried. After you stated that we sat in my office and pulled up phone conversation and proved you did state that. I did not lie to you, I stuck to my estimate even though it needed more, and we fixed something for you other could not. You are entitle to your opinion and can call out hurtful names in your post and title… but that does not make it true. I hope you have a good holiday and if you need anything else let me know.

October 31, 2019

Service call The visit was fast, thorough and efficient. I was also pleasantly surprised by the quality of the car wash. It was a lot more than just driving the ca More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Bennett
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October 30, 2019

Very professional and thorough Steve, service tech, got through the paperwork process quickly and service was very efficient. I was out in 90 minutes. I appreciate the free car wash More

by JMH2317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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October 29, 2019

Trustworthy After a bad experience elsewhere, it was so nice to deal with the people at Plaza service center. They are honest, you can trust them !!! More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wiggins
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October 24, 2019

Walt Pierce Service I have always been pleased with Plaza Cadillac and how hard they try to satisfy their customers. This would include prompt scheduling and doing their More

by WaltPierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Arcay
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October 23, 2019

Overall, GREAT. We came in for service but there are no names of service staff in the: 10 people to chose from. We worked with Steve. He was great. More

by J.R.MCCANDLESS
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
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October 23, 2019

Very good dealership. These people in this dealership are very friendly and helpful. I have called them 2 or 3 times since i purchased the car with questions. They have alw More

by P.LINDLEY3641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof
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October 23, 2019

Service Steve Wiggins is always very helpful & will listen to our concerns. Steve goes above & beyond to our satisfaction. Steve runs a very good team in the More

by Judy Kias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wiggins
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October 22, 2019

Excellent service Brought my Cadillac in for service and Steve kept me informed of the progress every day because it took three days to fix. Great job More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve ..Service
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