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Plaza Cadillac
Leesburg, FL
1,737 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,737 reviews
March 27, 2020
Great service. Professional & Knowledgeable. Could not Great service. Professional & Knowledgeable. Could not ask for any better service. Thank you. However too many prompts to get the service needed Great service. Professional & Knowledgeable. Could not ask for any better service. Thank you. However too many prompts to get the service needed Thank you p More
by PAULJUDYK
Verified CustomerEmployees Worked With
Jim road side service
March 25, 2020
Brought my car in for service on Friday. Called later that day and was Told it was not ready and would require another day. Called around noon and was told the service agent was not working and neither w that day and was Told it was not ready and would require another day. Called around noon and was told the service agent was not working and neither was the mechanic and there was no one who could pick me up. With this pandemic I would not have a car. Steve Wiggins brought in a driver and gave me a loaner. Luckily one was available. Could have been stranded. No way to run a business. More
by JPC859
Employees Worked With
Harry and Steve in service.
March 25, 2020
Staff was very courteous and helpful. Went in for routine service and had another problem, warranty expired. Service personnel went above and beyond in helping. Saved me $1300.00 service and had another problem, warranty expired. Service personnel went above and beyond in helping. Saved me $1300.00 More
by JUKU952
Employees Worked With
Service (Harry)
March 25, 2020
I requested help thru ON-Star and they sent plaza cadillac The service rep. from Plaza Cadillac was very knowledgeable and performed the task very professionally. I am very pleased with the service performed t The service rep. from Plaza Cadillac was very knowledgeable and performed the task very professionally. I am very pleased with the service performed to replace the battery. More
by SKEENRICHARD
Employees Worked With
I am not knowledgeble of the serviceman's name.
March 24, 2020
Slow Oil change and new tires I went in to get a 7500 mile oil change and service. When I called and made the appointment, I was told it would take about one hour. So, I decided I went in to get a 7500 mile oil change and service. When I called and made the appointment, I was told it would take about one hour. So, I decided to wait. After about 1.5 hours I was told that I also needed new tires. I was told that this would take about two more hours. I waited, and waited, and waited. About every 45 minutes or so, I would check and be told it was going to be just a little longer. When the car was finally ready, I had waited there for over five hours. I was happy with the service (as usual) but unhappy with the extended wait time. The service department needs to be more accurate in estimating customer wait times. I will be back but will probably drop the car off next time, instead of waiting. More
by HerbW
Employees Worked With
Service Department
March 22, 2020
Service was awesome from our initial phone call requesting your service through the entire service call. Steve went out of his way to be sure things were handled satisfactorily which they were! On requesting your service through the entire service call. Steve went out of his way to be sure things were handled satisfactorily which they were! Onstar diagnostics messaged us there was an issue with engine! Tr More
by JOANSUSI
Employees Worked With
Steve and Harry in service dept.
March 20, 2020
The service was very quick and done right gave me back my car nice and clean fix my problem in no time everyone at the service department was very helpful car nice and clean fix my problem in no time everyone at the service department was very helpful More
by Tony XT5 prett
Employees Worked With
March 19, 2020
Outstanding ! This is the third Cadillac I purchased at Plaza. The Sales Professional, Rick Jimenez, was outstanding. He took the time to show me the car and revi This is the third Cadillac I purchased at Plaza. The Sales Professional, Rick Jimenez, was outstanding. He took the time to show me the car and review all the assets. He then had me drive, etc. and offered guidance. After returning home he then followed up with a phone call. He did a great job!!! More
by VIRWIN2018
March 19, 2020
Steve Wiggins was great, professional, courteous and kept us updated on status of vehicle. Repairs and service completed on a timely basis and was ready when we were told. us updated on status of vehicle. Repairs and service completed on a timely basis and was ready when we were told. More
by Me
Employees Worked With
Steve Wiggins
March 19, 2020
Steve is exceptional. Every time I drop my car off for service work everyone is very pleasant and courteous. The work is always donor in a timely manner and my vehicle always comes back nice and clean. service work everyone is very pleasant and courteous. The work is always donor in a timely manner and my vehicle always comes back nice and clean. Keep up the good work. More
by Tammym352
Employees Worked With
Steve Wiggins
