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Plaza Cadillac

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.5
1,737 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,737 reviews

June 25, 2020

Service Dept. was outstanding! A representative named Steve was the most polite & professional of any dealership employee I have ever encountered. Being from out of town, I anti More

by Bob
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I only dealt with STEVE.
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June 25, 2020

Everything went smoothly. The service department got me in and out very quickly. Harry, in the service department, was very efficient.Never had a problem going there for service. More

by GENESHOO
Recommend Dealer
Yes
Employees Worked With
Harry
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June 25, 2020

Very disappointed. We wore face masks, no one from dealer did. They could not rotate tires as they could not find proper wheel lock tool. More

by WALINCAMPBELL
Recommend Dealer
No
Employees Worked With
Service Department
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Jun 26, 2020 -

Plaza Cadillac responded

Thank you for filling out survey and letting us know how you feel. As for you first concern, Plaza auto group test all employees for symptoms on a daily bases as well as local testing to ensure working employees and customers are interacting with healthy people. Each employee has mask and are instructed to us if we can not maintain a 6 foot distance during communicating with customers. every car is full covered before employees enter car and the are in witch employees have contact with car are disinfected on drive before turning back over to you. I understand concern in this day and age but I ensure you were ever possible we maintain CDC suggested regulations.. As for the key. for wheels , normally when vehicles sold key is left in cargo area with four lug nuts or key in put in glove box. If you removed please bring to us and we will perform rotation quick for you . I you cant find let us know so we can get one ordered for you. Thank you again and let me know if there is anything else we can do for you.

June 25, 2020

Rick was absolutely amazing felt like family.knows a great amount about Cadillacs.was a great car buying experience.Beginning to end. I love my car! More

by notwhateverforever
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 25, 2020

Awesome service managers! Steve and Harry have always gone out of their way to ensure we are taken care of. I highly recommend Plaza Cadillac for your service work. Best in t More

by cbaetzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve & Harry
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June 25, 2020

Everything went smoothly . Rick was very knowledgeable and professional. Recommend using insecticide on car underside before giving car to clients as there were numerous spiders. Had to spray underneath c More

by Vistadelcano
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 25, 2020

Service writer did not describe the problem correctly. He was not a people friendly person. Very disappointed Expected better from plaza Cadillac. Looking to upgrade to a 2020 but not happy now More

by debbyattaylorcreek
Recommend Dealer
No
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2020 -

Plaza Cadillac responded

thank you for filling out survey. I reviewed our history and found back in April you came in with a concern in shifting from transmission. After checking codes and driving vehicle we could not find at that time a problem. If you are still concern with the shifting we welcome you back to drive with myself or tech to pin point problem. also if you can call to go over problem with advise I would apprietate it. I know its was 2 months ago but if you can go over it with me I will address. thank you

June 25, 2020

I am very satisfied with a Plaza Cad and have purchased my seventh Caddy From them. A satisfied customer and would recommend to all buyers of Cadillacs. More

by CHARLIED5945
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 23, 2020

Terrible experience, was given a trade price, after minor negotiations, we left and returned within an hour and sales mgr Russ, started discounting my trade, all they wanted to do was get you inside then sta More

by marv52h
Recommend Dealer
No
Employees Worked With
Russ Bennett
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Jun 24, 2020 -

Plaza Cadillac responded

Thank you for responding to the survey. However I feel that some of the statements are misleading so allow me to let the readers know who was lying. You came in the dealership without your trade and wanted to put a car deal together. You stated that your vehicle was in perfect condition and Garage kept. The salesman Ask if you could bring the vehicle to us before we go through the numbers and put a value on the trade. You stated you did not have the time and wanted numbers based on what you told us about your trade. (Perfect was what you stated). We did and when you brought the trade to us, It fell way short of perfect and required much repair on interior and wheels to make it even close to perfect. The only part of the deal changed was valve of trade because of need repairs. The only untruth we see here is your statement about your trade. We know you knew this already before you wrote this but now readers know also. Stay safe and how one day we could assist you in furure.

June 20, 2020

I ordered some accessories for my Cadillac Escalade. They came in early and I got a phone call and they got me in a day early. I don't know who installed my accessories but he did a great job. My che More

by bandit6191@aol.com
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry, Steve
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