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Plaza Cadillac
Leesburg, FL
1,688 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,688 reviews
December 18, 2024
This is not my first vehicle purchased from Plaza Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but we have always been treated with honestly, courtesy and professionalism consistently when looking to trade in and purchase a new car. Also, not my first Cadillac vehicle - my first ones started in Virginia, then Miami, and now up in North/Central Florida. The dealership is an hour each way for us to drive - and not only purchase from Plaza but return for servicing as well. So I have to state - the delivery/cleaning/add-ons of the 2024 we purchased new didn't go as smoothly as in the past. BUT - the team made it right when I brought it back to them. No hassles, arguments, etc., they apologize and then make it right. Part of the issue was the dealership has new car-prep/detailers and I think not as great as in past. Hopefully the ownership of the dealership will address this as I'm sure they want to be in great standing with its new and return customers. Lastly, I love being back into a Escalade - I "slipped" when purchased new vehicle and traded in my 2019 Escalade ESV for a BMW X7. I like the vehicle - but was never IN LOVE with it. Traded it in after 2 years for the 2024 ESV and love my new BEAST as I've named it. Thanks for the opportunity to submit my comments and thanks again to Rick and Tony for making me happy to be with Plaza Cadillac. More
by smcolivas
Verified Customer
December 18, 2024
They are very friendly. I feel welcomed when I enter. Everyone is polite and kind. I feel welcomed when I enter. Everyone is polite and kind. More
by Betty D Zwayer
Employees Worked With
December 07, 2024
Paper work took forever. First the wrong car was presented to me,then the finance guy couldn't be found. Finally after all that the registration was wrong. Cadillac finance First the wrong car was presented to me,then the finance guy couldn't be found. Finally after all that the registration was wrong. Cadillac finance guy was on vacation, so we had to wait for the Lincoln guy. Salesman did the best he could but it took way too long. More
by Warren nelson
December 04, 2024
Rick Jimenez is a great sales person. He is always willing to help with all questions. He is always willing to help with all questions. More
by MTKESZNER
Employees Worked With
December 03, 2024
Fast and Efficient. My vehicle was taken in and work started at the appointment time. I asked for an additional service while my vehicle was being worked on and they a My vehicle was taken in and work started at the appointment time. I asked for an additional service while my vehicle was being worked on and they accommodated the request quickly and repaired vehicle efficiently. Service department is great More
by mgs1
Employees Worked With
Christie Cook - Service
November 28, 2024
The car was not cleaned up after service which has been the standard for the last 15 years that I have been using Plaza. the standard for the last 15 years that I have been using Plaza. More
by stevenwheeler
Employees Worked With
November 23, 2024
The Service & Collision Centers are absolutely world class ! The follow up and willingness to keep me informed were outstanding. class ! The follow up and willingness to keep me informed were outstanding. More
by randall48236
Employees Worked With
Harry, Ciera, Christie & Nick K. are outstanding professionals !
November 21, 2024
Oil change took over 2 hours. Raised a concern over back up camera and was told not to worry about it. Well, issue still happens and is an annoyance every time I drive. Raised a concern over back up camera and was told not to worry about it. Well, issue still happens and is an annoyance every time I drive. More
by Nlharmon
Employees Worked With
Do not remember female in center service position
