Plaza Cadillac

Very Pleased with my Warranty service. As Service writers, Christie and Eve are knowledgeable on the vehicles and their Mechanics do actual testing with meters to find problems rather tha As Service writers, Christie and Eve are knowledgeable on the vehicles and their Mechanics do actual testing with meters to find problems rather than just replacing parts. More

Excellent service center with a great staff open my car because the hood would not release they installed a new cable in hood release latch and I was on my way because the hood would not release they installed a new cable in hood release latch and I was on my way More

Easygoing no pressure sale. Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate pu Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate purchase would be. I'm enjoying driving the Caddy. My deceased mother-in-law is looking down at me and smiling. She was a big Cadillac fan. More

2024 Escalade ESV V series. Smooth easy transaction. My car was totaled in an accident and I needed to replace it quickly. I decided on a Escalade ESV V. I searched on Cadil Smooth easy transaction. My car was totaled in an accident and I needed to replace it quickly. I decided on a Escalade ESV V. I searched on Cadillac’s website for vehicles equipped as I wanted. Then, I emailed 10 dealerships asking for an “out the door price”. Plaza was the only one which quickly gave me a price. I agreed to purchase and the transaction went very smoothly. Vehicle was ready when I arrived and I drove away after a few minutes of familiarization. Two months later other dealerships are still emailing asking me to come in “so they can get to know me” before giving me a price. More

I bought my XT5 in because of a cooling problem. The outside service was great but I got into an unnecessary shouting match with Christine Cook in the service area. I was so upset we test drove a Le The outside service was great but I got into an unnecessary shouting match with Christine Cook in the service area. I was so upset we test drove a Lexus auto. I would have given this survey a "0" but on my return trip Harry Akarcay and Cenia Ivancovich were very professional, reassuring and treated me like a valued customer. Matt 302-540-5293 More

had to have my CT-5 engine software updated they got me in and out in no time at all would recommend them to anyone who loves great service and great mechanics. in and out in no time at all would recommend them to anyone who loves great service and great mechanics. More

needed to have the engine software updated got in a little early and they got me out quickly with no problems at all even cleaned the car perfectly and gave it a car wash. little early and they got me out quickly with no problems at all even cleaned the car perfectly and gave it a car wash. More

This is not my first vehicle purchased from Plaza Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but we have always been treated with honestly, courtesy and professionalism consistently when looking to trade in and purchase a new car. Also, not my first Cadillac vehicle - my first ones started in Virginia, then Miami, and now up in North/Central Florida. The dealership is an hour each way for us to drive - and not only purchase from Plaza but return for servicing as well. So I have to state - the delivery/cleaning/add-ons of the 2024 we purchased new didn't go as smoothly as in the past. BUT - the team made it right when I brought it back to them. No hassles, arguments, etc., they apologize and then make it right. Part of the issue was the dealership has new car-prep/detailers and I think not as great as in past. Hopefully the ownership of the dealership will address this as I'm sure they want to be in great standing with its new and return customers. Lastly, I love being back into a Escalade - I "slipped" when purchased new vehicle and traded in my 2019 Escalade ESV for a BMW X7. I like the vehicle - but was never IN LOVE with it. Traded it in after 2 years for the 2024 ESV and love my new BEAST as I've named it. Thanks for the opportunity to submit my comments and thanks again to Rick and Tony for making me happy to be with Plaza Cadillac. More