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Plaza Cadillac

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.6
1,824 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,824 reviews

February 18, 2026

Christie Cook, in the service center are very professional and friendly. They were very efficient with my Cadillac. More

by Stella Benavides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie Cook
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February 17, 2026

The person greeting you when you drive into service area was very gruff and not welcoming. The service advisors where backed up and busy. Not the level of standard that nice dealerships are now offering. More

by tonykokjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and greeter
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Feb 17, 2026 -

Plaza Cadillac responded

Thank you for taking the time to share your feedback. I sincerely apologize that your experience upon arriving at our service area did not meet the level of hospitality and professionalism you expected — and that we strive to provide. We understand how important a welcoming first impression is, and I’m sorry to hear that our greeting felt less than courteous. Additionally, while our service advisors may have been managing a higher-than-normal volume at the time, that should never impact the level of attention and care you receive. Your comments are being shared with our team so we can address these concerns directly and ensure we consistently deliver the elevated experience our guests deserve. We truly appreciate your feedback and hope to have the opportunity to provide you with a much-improved visit in the future.

February 17, 2026

Excellent from the time I drove in to the time I drove out in a beautifully cleaned car! More

by Gizemo2
Recommend Dealer
Yes
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February 13, 2026

Concerned that perhaps the Radar had gone out again, and as it turned out, it was just a modular component that needed to be reset, so the car would continue to talk to GM, and my Cruise and Super Cruise wo More

by Ocalakid55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick at the service desk.
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February 08, 2026

I have been having my vehicles serviced/repaired at Plaza Cadillac for 18 years, and overall am very pleased. More

by ITZFUN03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay
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February 05, 2026

Chrisiie , in the service center went out of her way, to ensure our satisfaction . Very knowledgeable and efficient More

by ESSIEDIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie
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February 04, 2026

Completely satisfied with service provided. It's always a pleasure dealing with Harry and Rick Jimenez in Sales. More

by carols12065
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay
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February 01, 2026

Christie keeps me informed and gets my concerns covered. My car is always delivered back to my clean and vaccumed. Thanks More

by billagnew57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie
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January 30, 2026

We had a good experience at Plaza Cadillac. Our salesman, Heny Hernandez was awesome! Would purchase again. More

by jjgold1960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Hernandez
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January 24, 2026

We have purchased several cars from Plaza Cadillac. Sales personnel are always well educated about their product More

by 10mmowery
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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