Piazza Volkswagen of Ardmore

I made an appointment for inspection and service on short notice. An appointment was accommodated the same week and the car was inspected/serviced earlier than anticipated. I was also able to secure a loaner notice. An appointment was accommodated the same week and the car was inspected/serviced earlier than anticipated. I was also able to secure a loaner on short notice. I also bought my car from this dealership. All good experiences. More

Great buying experience! Best car buying experience I've ever had. Was able to take care of everything online, finding the car I wanted and getting the financing approved. They were very helpful and I've ever had. Was able to take care of everything online, finding the car I wanted and getting the financing approved. They were very helpful and friendly. Danit is an excellent employee and a great car salesperson. The day I went to pick up the car I was in and out of the dealer in an hour, since everything had been taken care of online before I arrived. I would strongly recommend this dealership to any of my friends if they are looking into buying and Acura or a Volkswagen! More

Not knowing exactly which car I was trading in my current car for, My daughter suggested I check out the VW. I went to Piazza, Ardmore dealership, because I am from the area and thought the location was per car for, My daughter suggested I check out the VW. I went to Piazza, Ardmore dealership, because I am from the area and thought the location was perfect for service , etc. I met JC the Sales Manager who was extremely helpful and he referred me to his associate Sue Choi. I explained that price /monthly was a major consideration for me, and JC worked with me to give me the best deal he could. Sue took me for a test drive and I liked how the Passat drove, so it was a good choice... We talked some more and agreed on our deal and price. It did not take me long to decide. I picked up my new white Passat over a week ago and am extremely happy both with the car and the wonderful and helpful service. I will look forward to working with this helpful dealership and especially JC and Sue. Thanks so much! Lynne Carestio More

I had a great experience at Piazza VW of Ardmore. Every employee that I spoke to was pleasant and helpful (from the woman at the front desk to the service manager to the woman that took my payment to the g employee that I spoke to was pleasant and helpful (from the woman at the front desk to the service manager to the woman that took my payment to the gentleman that pulled my car around). They called me to let me know exactly what was going on with my car (what needed to be fixed, price etc). The process was very smooth from start to finish. When I went to pick up my car there were no surprises, and the service manager went over my bill line by line and also told me what I should look to have done at my next visit (with pricing). Five star experience. :-) More

My recent visit to VW Ardmore for service was good as usual, except for one thing...and this is why I can only rate a 4 for overall experience. When my car was returned to me, the gentleman driving my c usual, except for one thing...and this is why I can only rate a 4 for overall experience. When my car was returned to me, the gentleman driving my car left the seat reclined, the seat lowered, and the steering column lowered. Additionally, the A/C was blasting on 3 with the windows completely down at a time of day when the air temperature was barely 60 degrees - there was actually no need for A/C at all on that day. I don't know how it completely works, but it doesn't seem to me that the drive from the garage to parking lot is so long and involved that it requires the driver to "settle in" to his comfortable driving position. The least he could have done was returned the seat, steering column, and fan to its original settings...after all its MY car, not his. Other than this completely unprofessional act, my experience at Ardmore VW was very good. Please address this issue with your employees. Thanks. UPDATE - The service manager and I spoke and the above issue was addressed. I appreciate the him contacting me and addressing the issue in a timely fashion. More

Evey one is always helpful and friendly.It is always very easy to get an appointment. The Cost of service is included in purcase deal. easy to get an appointment. The Cost of service is included in purcase deal. More

I reached out to this Dealership twice- once in January when i was not ready to purchase and in April when I was ready. In both instances, Danit got back to me promptly and in the second instance found me when i was not ready to purchase and in April when I was ready. In both instances, Danit got back to me promptly and in the second instance found me a Jetta which had everything that I was looking for in a used car. I had financing in place before I walked in and she got me a better rate. I have never left a dealer feeling like I got the best deal that I could- no knock on Danit or the Dealer- i had a great experience here. More

At about 9 AM on Friday,04/12/13, the air bag warning light in the dash panel of my 2012 VW Jetta (@ 2,240 miles driven) came on, so I immediately took the vehicle to the service department of Piazza VW light in the dash panel of my 2012 VW Jetta (@ 2,240 miles driven) came on, so I immediately took the vehicle to the service department of Piazza VW of Ardmore (PA). Although I had no appointment, I was courteously greeted by Shannon Deegan who qiuckly and efficiently took the information on my vehicle and the problem, shared this with Vincent Paul, after which they said that they would be pleased to examine the vehicle immediately to try to diagnose the problem. If the the problem could be fixed within a reasonable period of time that morning, they would so advise me and have me on my way well before lunch if I wished to wait in the comfortable waiting room for service customers. I agreed with this. After an ahour or so, Shannon, with great embarrassment , advised me that things had taken longer than expected because the service department diagnostic computer had crashed when the research was mostly done, but no problem had been discovered up to that point. She went on to say that after some delay to get the computer up and running, when the analysis was restarted, the warning light was no longer on and the diagnostic procedure was completed without any indication of trouble. She reassured me that I could drive my vehicle safely now that the warning light was no longer on, but suggested that If it came on subsequently, I should bring it back for repair along with the complete written service report which she handed me. As she wish me well, she advised me that there was no charge for the morning's work. When I got home late that afternoon, I discovered that the passenger side seat belt would not retract, so I called Shannon to schedule another service appointment ASAP. She immediately advised me that I didn't have to wait until the following Monday because she could take care of me first thing the next morning (Saturday, 04/14) if my schedule permitted. I was delighred to accept and brought the car over early on Saturday as agreed. She directed me to the waiting room and work commenced immediately. The retraction mechanism was disassembled and the belt rewound such that I was on my way in a half hour with a written service report, Shannon's best wishes, and no charge. As I departed, I told Shannon that my two service experiences within the last 24 hours were a clear indication that Piazza VW of Ardmore had the best service department I have ever encountered in over 50 years of automobile ownership, and that I would be glad to be quoted ! More