Piazza Volkswagen of Ardmore

We were interested in purchasing an affordable and reliable used car. After almost being taken advantage of at another dealer over a VW bug, we continued to look online. Your cars were priced consis reliable used car. After almost being taken advantage of at another dealer over a VW bug, we continued to look online. Your cars were priced consistent with KBB and were in great condition. After finding the car that we ultimately ended up purchasing, we looked at another dealer. We liked the car, but not the price and damage on a same year VW Jetta. It was the work of Jaime and your sales team that brought us back to Ardmore. They were friendly and helpful, but never pushed us to purchase a car. We gave them the range of what we would be comfortable paying and they placed us in a car that was just a few dollars over what we planned. We've had the car one week and drove it over 100 miles for vacation. So far we have been very pleased. More

The service department continually finds new ways to surpass my expectations. They have always been very accomodating for my schedule, very clear on when I can expect my car back and always delivered a surpass my expectations. They have always been very accomodating for my schedule, very clear on when I can expect my car back and always delivered as promised. The work has also been done to expectations. This past week I scheduled an inspection and routine maintence for Saturday morning. Due to my schedule I dropped the car off late Thursday night. I was totally surprised to get a call FRIDAY morning, a day ahead of schedule, discussing the work and tellilng me my car will be done in about an hour. Unbelievable. This is on top of great sales service when I purchased the car over a year ago. I have never liked dealerships in the past. They charge too much, are full of excuses, rarely get the work done on time and just are another drag in life. I also rarely do surveys. BUT because of the OUTSTANDING service I recieve ALL the time, I felt compelled to take some time to provide this feedback. From sales to service Piazza VW is changing my view and experience of dealerships. More

The dealership has very friendly people also professional. I live 30 mins from the dealership and still come because of how i am treated there. professional. I live 30 mins from the dealership and still come because of how i am treated there. More

I purchased my 2013 VW Jetta GLI on 06/10/2013 and spent eight hours at the dealership on a rainy day. I took possession of my vehicle that night when it was still raining and starting to get dark. I wake u eight hours at the dealership on a rainy day. I took possession of my vehicle that night when it was still raining and starting to get dark. I wake up the next morning when it is light out and noticed some heavy swirl marks in my paint. I called my salesman Angelo, who no longer works at Piazza VW, and he and the sale manager Damian agreed to pick the car up for another detail. I write down some other concerns about the steering being out of alignment, the wheel having a curb scrap on it, and a scratch down the one side. Angelo came and picked my car up on 06/11/2013 and I personally picked it back up on 06/13/2013 where it was raining once again. I get the car to work on 06/14/2013 and noticed yet again in the sun light the heavy swirl marks and called the dealership right away. I literally played an all day battle with Angelo of the back and forth game until finally he told me I would have to wait until 06/15/2013 when Damian got into work. I finally get in touch with Damian again and he sets up a date to have my car brought back to have it taken to an outside detail shop where they were going to wet sand the clear coat and that it should remove the swirl marks almost completely. Damian tells me that he would have the car picked up on 06/19/2013 and it would be done that night but he was going to take it home and bring it to me in the morning on 06/20/2013 so I could see it in the day light. I also discussed with Damian the fact the my wheel was never addressed and that the scratch was not dressed either. He states it would be taken car of then he gets the car back. On 06/19/2013 Marvin a salesman comes and picks up my car and leaves me another loaner. Around 11:00:00 on 06/20/2013 I have still yet to hear anything from Damian and contact the dealership. I get in touch with Dave, another manager, who tells me that my car is just going into the rim shop and will be off to the outside detail shop shortly. I tell David that this is not what was agreed upon and that Damian was supposed to be bringing my car to me in this morning. He tells me that he cannot get ahold of Damian to find out what the mix up was about and that I probably would not get my car back until 06/21/2013. After much back and forth and many headaches later I finally hear from Damian and he tells me that David is a worry wart and he really doesn't know too much of what is going on, ever. Damian tells me my car will be back to the the night of 06/20/2013. I finally to possession again of my car and everything seems to look ok until I have my car to the car wash on 06/22/2013 and the second it comes out of the drying portion I see all the exact same swirl marks as if they just put a cover up on the car. I call Damian immediately and tell him what just happened and his first response was the reason I have swirls is because of the car wash. I told Damian I have owned black cars in the past and I know what kind of car washes are acceptable and that I feel as though they didn't even do anything to address the paint issues like the last time my car was brought back. I told Damian I want to take my car to my own detail shop and I want them to take care of the bill. Damian told me he would have to talk to his boss but he highly doubts it will happen. More

I love the service team over at VW Ardmore. They always help me to understand the work being done to my car and call me with updates. I trust them to do the work correctly the first time and they have neve help me to understand the work being done to my car and call me with updates. I trust them to do the work correctly the first time and they have never let me down. Everyone is always pleasant as well :) so happy I have a great place to get my car serviced! More

This was my first time at this dealership for an oil change since my VW dealership was all the way in NJ. I was told it was going to take 1 hour but it took 2 hours and I had other things to do. I was change since my VW dealership was all the way in NJ. I was told it was going to take 1 hour but it took 2 hours and I had other things to do. I was also told that my car will be washed and vacuumed. I informed them that I had been waiting and they were very accommodating. I was given a discount for my service and the mats that I bought. However, when I got in my car the new mats were in but my car wasn't vacuumed. I was disappointed about that and the fact that an oil change here is almost $30 more than the cost of it at my regular dealership. More