Piazza Honda of Springfield - Service Center

On July 9th of this year, I was driving home from work when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the s when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the side of the road, narrowly missing oncoming traffic. I have a 2016 Honda Pilot, purchased in January 2016 with only 52,000 miles as of July 2024. I contacted Honda Corporate who instructed me to have my car inspected and diagnosed by my Honda Dealer. The inspection was performed by Piazza Honda of Springfield and the diagnosis was confirmed as worn out rod bearings causing severe engine damage. This diagnosis was exactly what was described in a January 2024 recall notice for my 2016 vehicle. NHTSA Recall Number 23V-751 stated: “Due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of fire, crash, or injury.” Piazza Honda asked me to submit all documentation showing that my vehicle was properly serviced. All requested documentation (invoices and receipts of maintenance from 2016 – 2024) was provided to them – a task that took days to complete. That is when I was informed that the dealership would only pay 25% because the service was not performed by the dealership and that we ‘only purchased two automobiles from them’. Finally, they said that my car’s vin was not part of the recall. How likely is it that a well-maintained car with 52,000 miles would have severe engine damage. Is it possible that the recall should be expanded? Is it coincidence that my 2016 Honda problem is the exact same problem as the recall? To be treated like someone trying to scam the system is beyond belief. Honda/Piazza Honda should have taken responsibility for their self-proclaimed ‘manufacturing defect’ and replaced my engine. I will certainly never return to Piazza Honda. More

This dealership is very clean, well run, and professional. No pressure. Jim Helmig sold us a used HRV, and when there was an issue with the battery Jim guided us through diagnosis of the prob professional. No pressure. Jim Helmig sold us a used HRV, and when there was an issue with the battery Jim guided us through diagnosis of the problem and jump starting. Later they replaced the battery at no charge ,( as it was under warranty). All this on Labor Day. I would recommend Jim Helmig and Piazza Honda of Springfield to anyone, to everyone! More

They have a great service department bought three cars there but was very disappointed they now charge 3.5 percent on credit cards seriously after what you charge a hour there but was very disappointed they now charge 3.5 percent on credit cards seriously after what you charge a hour More

Great service from the Express Dept from Gary and Bill. ..Oil Change and Tire rotation...No drama, was in and out in no time...Always a pleasure !!! Bob Walsh ..Oil Change and Tire rotation...No drama, was in and out in no time...Always a pleasure !!! Bob Walsh More

Nothing but nonsense from the Springfield location. They replaced an alternator under warranty. After warranty was over we reverted to our original macanic. The alternator failed again. Our macanic ver They replaced an alternator under warranty. After warranty was over we reverted to our original macanic. The alternator failed again. Our macanic verified that it was not caused by anything other then failed part. We had the car towed to Honda that claimed they would cover the repair. The story changed when they came up with a mysterious spool that leaked on the alternator causing it to fail. Our macanic verified prior to tow this was nor the case. They are nothing but liars and scammwrs. We has so many problems with this dealership. They should be shut down for the nonsense and tactics that they employ to get out of properly covering their repairs. I will never buy a vehicle from them nor will any of our family, friends or professional affiliates. I have dually warned everyone about this fraudulent business and have received feedback of similar experiences from other people independent of our own. More

Outstanding service from Gary and Bill in the Oil Express Department...Today I got an oil change and tire rotation..The entire process went real smooth..These guys are very friendly and efficient...I also w Department...Today I got an oil change and tire rotation..The entire process went real smooth..These guys are very friendly and efficient...I also want to thank my salesperson Jim Helmig for keeping me company and informing me of the different changes on the upcoming 2024 CRV vehicle... Thanks Again Piazza Honda, yours truly Bob Walsh More

This is a great place to get your car serviced, good people, people, fair prices, honda experts! people, people, fair prices, honda experts! More

Great place to get your car serviced, good people, fair prices. There's no why reason not to get your car serviced at a dealer. prices. There's no why reason not to get your car serviced at a dealer. More

The worst service take to Ardmore, the serviced associates in this department in Springfield are extremely rude and lazy associates in this department in Springfield are extremely rude and lazy More

I want to thank Gary and Bill in the Express Department for their efficient service during my recent oil change visit and the following day for my unfortunate Flat tire...Very non stress visit by two prof for their efficient service during my recent oil change visit and the following day for my unfortunate Flat tire...Very non stress visit by two professionals...Thanks again.. More