Ray Mancini

I rarely leave negative reviews, but my experience with this dealership's service department has been extremely disappointing. I brought my 2019 Honda in for an A/C issue and was charged $234.95 for dia this dealership's service department has been extremely disappointing. I brought my 2019 Honda in for an A/C issue and was charged $234.95 for diagnostics. I was later presented with an estimate of approximately $3,800 in repairs. My concern is not simply the repair cost—it's that despite multiple requests, I have been unable to obtain a clear explanation of what diagnostic procedures were actually performed or the objective basis for the diagnosis. I requested items such as the diagnostic report, leak test results, refrigerant readings, voltage testing, and technician findings. In response, I was repeatedly told many of these were "N/A," while also being informed that multiple components had internally failed. The explanations I received changed over time and were often inconsistent, making it very difficult to understand what I was actually paying for. The most frustrating part has been the communication. The Service Director promised to follow up with me and never did. Questions were often answered with vague or incomplete responses, and I frequently felt that straightforward requests for documentation were being avoided. I understand that mechanical failures happen and that diagnoses can be complex. What I do not understand is paying for a diagnostic service and then struggling for weeks to obtain a clear explanation of the findings. At this point, I am still waiting for complete documentation and a satisfactory resolution. More

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Frank Squillace was excellent in his knowledge and helped me find the car I wanted. I would highly recommend Piazza Honda! me find the car I wanted. I would highly recommend Piazza Honda! More

by Robin Verified Customer Verified Customer

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Great customer service and people. They go out of their way to help and provide the service. They go out of their way to help and provide the service. More

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Piazza Honda Springfield treated us great, made it worth the ride from Tullytown. I would recommend this dealer to anybody. the ride from Tullytown. I would recommend this dealer to anybody. More

by pfwalter11 Verified Customer Verified Customer

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Wonderful staff . Shout out to Sean Burke for his attention to the very important details . Shout out to Sean Burke for his attention to the very important details . More

by JAC4205 Verified Customer Verified Customer

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The staff was amazing. Quickest & best dealership around! They were able to get the car I wanted in stock in the color i wanted. Quickest & best dealership around! They were able to get the car I wanted in stock in the color i wanted. More

by AMURPHY4613 Verified Customer Verified Customer

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Jim and everyone at the dealership were great! Helpful, patient, flexible, and ensured that my needs were met. I love my new car and would recommend the dealership to anyone. Helpful, patient, flexible, and ensured that my needs were met. I love my new car and would recommend the dealership to anyone. More

by kdoylephd Verified Customer Verified Customer

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Great place to purchase a vehicle. Everyone is great to work with and very helpful. Everyone is great to work with and very helpful. More

by LIBERTYBELL50@hotmail.com Verified Customer Verified Customer

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Great personal service and attention to detail! From top management , sales team and service departments top notch! From top management , sales team and service departments top notch! More

by joecent2 Verified Customer Verified Customer

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Doug was amazing! He's the only person I would buy a car from! Best dealership ever! He's the only person I would buy a car from! Best dealership ever! More

by Lkzinar Verified Customer Verified Customer

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