Andy George

I rarely leave negative reviews, but my experience with this dealership's service department has been extremely disappointing. I brought my 2019 Honda in for an A/C issue and was charged $234.95 for dia this dealership's service department has been extremely disappointing. I brought my 2019 Honda in for an A/C issue and was charged $234.95 for diagnostics. I was later presented with an estimate of approximately $3,800 in repairs. My concern is not simply the repair cost—it's that despite multiple requests, I have been unable to obtain a clear explanation of what diagnostic procedures were actually performed or the objective basis for the diagnosis. I requested items such as the diagnostic report, leak test results, refrigerant readings, voltage testing, and technician findings. In response, I was repeatedly told many of these were "N/A," while also being informed that multiple components had internally failed. The explanations I received changed over time and were often inconsistent, making it very difficult to understand what I was actually paying for. The most frustrating part has been the communication. The Service Director promised to follow up with me and never did. Questions were often answered with vague or incomplete responses, and I frequently felt that straightforward requests for documentation were being avoided. I understand that mechanical failures happen and that diagnoses can be complex. What I do not understand is paying for a diagnostic service and then struggling for weeks to obtain a clear explanation of the findings. At this point, I am still waiting for complete documentation and a satisfactory resolution. More

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Our experience was very good. The dealership is bright and airy with lots of cars to look at. Andrew, our salesperson, was very knowledgeable and informative. At the same time, he The dealership is bright and airy with lots of cars to look at. Andrew, our salesperson, was very knowledgeable and informative. At the same time, he put us at ease about both the process and the vehicle. Things went very smoothly on the purchase day or the pickup day. More

by rgionj Verified Customer Verified Customer

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Jim made buying a car very easy. Jim listened to what I wanted and created a deal that I was happy with so I could feel comfortable making my decision. Jim listened to what I wanted and created a deal that I was happy with so I could feel comfortable making my decision. More

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Thank too for exchanging my bogus order and getting my order of my htv. Thank youn for getting my Nordic green htv order of my htv. Thank youn for getting my Nordic green htv More

by WILLIAM_ROY Verified Customer Verified Customer

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Matt was very helpful and found the exact car that I was looking for. Twice he went through the cars controls with me to explain how everything worked and recommended following up with any questions. looking for. Twice he went through the cars controls with me to explain how everything worked and recommended following up with any questions. More

by Chuck Verified Customer Verified Customer

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Andy got us the value we wanted for our trade in as well as great incentives and we drove off the lot with our new Honda Pilot. Andy and Doug took the stress out of the equation completely. Chesley was fant as great incentives and we drove off the lot with our new Honda Pilot. Andy and Doug took the stress out of the equation completely. Chesley was fantastic on finance side. Great experience, will definitely recommend Andy and his team. Thanks Piazza Honda! More

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I just purchased my first Honda. I was referred to Piazza of Springfield by a friend and he highly recommended speaking with Frank Crinite. I entered the showroom and was instantly g I was referred to Piazza of Springfield by a friend and he highly recommended speaking with Frank Crinite. I entered the showroom and was instantly greeted by another gentleman named Frank who quickly introduced me to Frank Crinite. I was originally interested in the CR-V, but quickly realized it was not what I needed. Although a great ride, it wasn’t the space I was looking for with a family of five. I had been looking at car from another manufacturer and was ready to leave and go to the dealership where that car was when Frank pointed out a car on the showroom floor and said “how about this one?” I said it was more than I wanted to spend and he said not if I leased it. However, due to my driving habits, leasing has always been out of the question. Until now! Frank was able to get me into a lease with the mileage I needed and a price I couldn’t beat. I came back two days later with my husband and signed the paperwork. I’m now the owner of a Honda Prologue and I am loving it! There was a small hiccup that was dealt with efficiently and swiftly. I appreciated their effort in making it right and putting the customer first. Everyone from the business side to the sales were a pleasure to work with. I may be a Honda driver for life now. Thank you to Frank for being a great salesman. He was never pushy and it felt more like friends chatting than the normal interaction I’ve had at car dealerships. I highly recommend Frank as your go to salesman when looking for a Honda vehicle. I have already shared with people that this is the dealership to go to! So the only question left is…”Who’s next?” More

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Excellent customer service ! My husband can be difficult when it comes to negotiating, Adam was excellent and got us a price within our price range… My husband can be difficult when it comes to negotiating, Adam was excellent and got us a price within our price range… More

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No high pressure, professional, courteous and direct and clear with answers. Diligent with with followup. clear with answers. Diligent with with followup. More

by DSDelco Verified Customer Verified Customer

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Service was good. They fixed the issue with the car promptly. Only thing which i didn’t like was the cleanliness of the new car. It had alot of smudges and sticker res They fixed the issue with the car promptly. Only thing which i didn’t like was the cleanliness of the new car. It had alot of smudges and sticker residues, which should have been cleaned prior to delivery of a brand new car. Most dealership perform car detailing but I guess they missed on mine. More

by dharmaysureja Verified Customer Verified Customer

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