Jay Mazzola

I rarely leave negative reviews, but my experience with this dealership's service department has been extremely disappointing. I brought my 2019 Honda in for an A/C issue and was charged $234.95 for dia this dealership's service department has been extremely disappointing. I brought my 2019 Honda in for an A/C issue and was charged $234.95 for diagnostics. I was later presented with an estimate of approximately $3,800 in repairs. My concern is not simply the repair cost—it's that despite multiple requests, I have been unable to obtain a clear explanation of what diagnostic procedures were actually performed or the objective basis for the diagnosis. I requested items such as the diagnostic report, leak test results, refrigerant readings, voltage testing, and technician findings. In response, I was repeatedly told many of these were "N/A," while also being informed that multiple components had internally failed. The explanations I received changed over time and were often inconsistent, making it very difficult to understand what I was actually paying for. The most frustrating part has been the communication. The Service Director promised to follow up with me and never did. Questions were often answered with vague or incomplete responses, and I frequently felt that straightforward requests for documentation were being avoided. I understand that mechanical failures happen and that diagnoses can be complex. What I do not understand is paying for a diagnostic service and then struggling for weeks to obtain a clear explanation of the findings. At this point, I am still waiting for complete documentation and a satisfactory resolution. More

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Piazza is an excellent dealership with great people. Sean., Jay and Matt really worked with me and made sure I was satisfied with my purchase. I would definitely recommend this dealership to anyone loo Sean., Jay and Matt really worked with me and made sure I was satisfied with my purchase. I would definitely recommend this dealership to anyone looking for a Honda, new or used. They are very professional. More

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From start to finish we were treated with kindness and professionalism. Would recommend Piazza Honda highly. professionalism. Would recommend Piazza Honda highly. More

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Andrew is a great employee for Honda in Springfield. He has a lot of knowledge regarding the products. I would recommend him to anyone who is in the market for a Honda vehicle He has a lot of knowledge regarding the products. I would recommend him to anyone who is in the market for a Honda vehicle More

by joseph.whelan47 Verified Customer Verified Customer

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Everything was so perfect and well organized I really love their service. Everything was smooth love their service. Everything was smooth More

by NIYIGENAGRATIENN Verified Customer Verified Customer

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The entire team was friendly, professional and explained leasing to me in terms I could understand. I am now leasing a RED, Honda HR- V & I love it!!! leasing to me in terms I could understand. I am now leasing a RED, Honda HR- V & I love it!!! More

by kkocher09 Verified Customer Verified Customer

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Salesman was wonderful. I was shown exactly what I asked for. There was no pressure to buy or push toward a different model. This is the second Honda I purchased from Piazza I was shown exactly what I asked for. There was no pressure to buy or push toward a different model. This is the second Honda I purchased from Piazza. More

by 945phoenix Verified Customer Verified Customer

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We’ve been going to Piazza since moving to the area. It made sense to buy our next car there as well, and I’m glad we did. Everyone from service to sales is professional, friendly, and knowledgeable. It made sense to buy our next car there as well, and I’m glad we did. Everyone from service to sales is professional, friendly, and knowledgeable. More

by hzoppetti Verified Customer Verified Customer

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I recently purchased a car from Piazza Honda Springfield, and I had the pleasure of working with Frank. From start to finish, Frank was professional, knowledgeable, and genuinely helpful. He took the time to and I had the pleasure of working with Frank. From start to finish, Frank was professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explain the features of the car, and made sure I felt comfortable with every step of the process. What stood out most was that there was no pressure — Frank listened to what I wanted, respected my budget, and worked hard to find a deal that fit my needs. He communicated clearly, followed up promptly, and made the entire car-buying process smooth and stress-free. If you’re looking for a new or used Honda and want an honest, friendly, and experienced salesperson, I highly recommend asking for Frank. I will definitely be returning for my future vehicle needs. More

by Jeff Verified Customer Verified Customer

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Piazza Honda Of Springfield was freaking amazing. My husband and I are very satisfied with the service we received during our purchase. I LOVE LOVE LOVE MY PURPLE CAR LOL. I really did have an amazin My husband and I are very satisfied with the service we received during our purchase. I LOVE LOVE LOVE MY PURPLE CAR LOL. I really did have an amazing experience. I look forward to returning with my children. More

by syreetaloatman Verified Customer Verified Customer

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