Piazza Honda of Springfield

Maya was informative and not a pushy salesperson. She was a pleasure to deal with through the process . She was a pleasure to deal with through the process . More

On July 9th of this year, I was driving home from work when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the s when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the side of the road, narrowly missing oncoming traffic. I have a 2016 Honda Pilot, purchased in January 2016 with only 52,000 miles as of July 2024. I contacted Honda Corporate who instructed me to have my car inspected and diagnosed by my Honda Dealer. The inspection was performed by Piazza Honda of Springfield and the diagnosis was confirmed as worn out rod bearings causing severe engine damage. This diagnosis was exactly what was described in a January 2024 recall notice for my 2016 vehicle. NHTSA Recall Number 23V-751 stated: “Due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of fire, crash, or injury.” Piazza Honda asked me to submit all documentation showing that my vehicle was properly serviced. All requested documentation (invoices and receipts of maintenance from 2016 – 2024) was provided to them – a task that took days to complete. That is when I was informed that the dealership would only pay 25% because the service was not performed by the dealership and that we ‘only purchased two automobiles from them’. Finally, they said that my car’s vin was not part of the recall. How likely is it that a well-maintained car with 52,000 miles would have severe engine damage. Is it possible that the recall should be expanded? Is it coincidence that my 2016 Honda problem is the exact same problem as the recall? To be treated like someone trying to scam the system is beyond belief. Honda/Piazza Honda should have taken responsibility for their self-proclaimed ‘manufacturing defect’ and replaced my engine. I will certainly never return to Piazza Honda. More

The purchase of my cr-v was made easy. There was no concerns. I think a view book for features would have been a nice additiom. There was no concerns. I think a view book for features would have been a nice additiom. More

Good employees and good service and the dealership is easily accessible from our address at home easily accessible from our address at home More

This is our second car we purchased from Jim at Piazza Honda. Jim makes the process so easy and painless! We will definitely head back to Jim when we are ready for our next car! I also will make sure my f Honda. Jim makes the process so easy and painless! We will definitely head back to Jim when we are ready for our next car! I also will make sure my friends and family know how easy it is buying a car from Piazza. More

Jim Helmig is an excellent salesman and the entire team at Piazza are so professional. This isn't my first purchase at Piazza; I went back because the dealership makes me feel like a part of their family. at Piazza are so professional. This isn't my first purchase at Piazza; I went back because the dealership makes me feel like a part of their family. I never felt rushed and found the entire experience very pleasant. I am so grateful to Jim for selling me such an awesome car! Thank you Jim! More

This was the best buying experience I have ever had buying a car. Jim was interested in meeting my needs and very helpful with any questions. I will definitely recommend him to anyone else buying a car. Jim was interested in meeting my needs and very helpful with any questions. I will definitely recommend him to anyone else More

I’ve been going to Jim Helmig at Piazza Honda in Springfield for several years now! I like to lease my cars and he has always gotten me a great deal! He’s honest, friendly and willing to work with y Springfield for several years now! I like to lease my cars and he has always gotten me a great deal! He’s honest, friendly and willing to work with you! Everyone at the dealership from service to sales to financing is great! I’ll never go anywhere else! More

This is the fourth car I’ve bought from this dealership, Piazza Honda of Springfield has felt like family to me. We will do business again soon! Piazza Honda of Springfield has felt like family to me. We will do business again soon! More

A very professional and an expedited experience. It was a pleasant experience and I felt unrushed. It was a pleasant experience and I felt unrushed. More