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Penske Toyota

Downey, CA

4.8
1,661 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,661 Reviews of Penske Toyota

May 15, 2022

Its a good dealer, when I got there for my car service the line was all the way to the street. But eventually it got short really quick. More

by Chaidez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
May 16, 2022 -

Penske Toyota responded

Chaidez, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Penske Toyota of Downey!

May 14, 2022

Excellent service. Needs to be more friendly. Some workers very helpful. Check about the time costumers spend for service. More

by leonor_aviles54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
May 14, 2022

Nancy Velasco in the service department, made my experience a very nice one. She went above and beyond by making sure that she followed up with me with the status and finally getting the issue resol More

by Love my Camry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
May 14, 2022 -

Love my Camry responded

Nancy Velasco in the service department, made my experience a very nice one. She went above and beyond by making sure that she followed up with me with the status and finally getting the issue resolved with my vehicle. I have gained confidence that my vehicle is in good hands when she is overseeing it. In my opinion, she has outstanding customer service skills and is a great asset to the department. Thank you Nancy for everything you did, you are very much appreciated.

May 12, 2022

Laura was amazing, friendly and helpful. Finance was great! Second car we purchase at Toyota Downey. More

by Zendejas.363
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura
May 12, 2022 -

Penske Toyota responded

Thank you for choosing Penske Toyota of Downey. We are happy to know that you enjoyed a friendly and helpful car-buying experience. Congratulations on your second vehicle from us. We hope to work with you again.

May 12, 2022

The fleet leasing manager provided excellent service as usual above and beyond. The call of duty. More

by goshenhorse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
May 12, 2022 -

goshenhorse responded

Excellent service and assistance from Dan Lohsawat

May 12, 2022 -

goshenhorse responded

Excellent service

May 12, 2022

Richard is amazing. Knows how to care for the customer and your vehicle is always in good hands. More

by jmcampos08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
May 13, 2022 -

Penske Toyota responded

Sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Penske Toyota of Downey and we look forward to servicing your car again when needed.

May 12, 2022

Esteban helped me with amazing customer service. He was very knowledgeable and answered all of my questions. I was impressed with his patience and excellent customer service. More

by Kball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban
May 13, 2022 -

Penske Toyota responded

Thank you for your high star rating. We're happy to see that your experience with our team here at Penske Toyota of Downey was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

May 12, 2022

Vehicle is exactly what I wanted. Sales walked me through all operations of vehicle, including setting up smart phone app. Finance was thorough and fast. The best car buying experi More

by Bud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chas, Linh
May 13, 2022 -

Penske Toyota responded

Bud, thank you for your high star rating. We're happy to see that your experience with our team here at Penske Toyota of Downey was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

May 10, 2022

Linh is a great sale person. Super easy to work with. Not pushy at all…super friendly and professional More

by lv90266
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny and Linh
May 11, 2022 -

Penske Toyota responded

Thank you for sharing this review with our team. We are thrilled to learn that you enjoyed our no-pressure sales approach. It's great to know that our team was friendly and professional. Thank you for choosing Penske Toyota of Downey.

May 09, 2022

Great service everyone is always helpful specially Alex. He always goes above and expectations also the mechanics are very knowledgeable and helpful. More

by Yesenia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 12, 2022 -

Penske Toyota responded

Hi Yesenia, It's wonderful to learn that our team always goes above and beyond to assist you. At Penske Toyota of Downey, we appreciate your return business and look forward to working with you again.

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