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Penske Toyota

Downey, CA

4.8
1,493 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,493 Reviews of Penske Toyota

April 15, 2022

My husband and I felt it was a great experience. Our needs in choosing the vehicle were met. And we did not have to wait long for a vehicle. And we felt comfortable with our dealer and also with the More

by ruthrod562
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burgess
Apr 15, 2022 -

Penske Toyota responded

Your positive feedback is greatly appreciated. At Penske Toyota of Downey, our Sales Team always aims to provide professional and quality service and support to assist with the purchase process. Enjoy your new car, and reach out to us for any future auto needs!

April 15, 2022

They are all nice and professional i take my truck for services and are quick More

by Floreschick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban arias
Apr 16, 2022 -

Penske Toyota responded

Thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future at Penske Toyota of Downey.

April 15, 2022

You guys are really helpful and knowledgeable. You solved my car issues and I am grateful for that. More

by jaimea9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Arias, Sean Weaver, Jennifer Norsworthy
Apr 16, 2022 -

Penske Toyota responded

Jaime, thank you for the excellent review! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Penske Toyota of Downey.

April 14, 2022

Excelent service,attention by the service representative, mechanical, knowledge and good advisor, will recommend to my co-workers and neighbors.Keep up the good work!! More

by bribiescasraul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tee , Alex., Jennifer Norsworthy
Apr 14, 2022 -

Penske Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you here at Penske Toyota of Downey. We are more than happy to help!

April 13, 2022

i was very pleased with the service i received and the experience that the service advisor gave me. so i would definitely recommend this dealer More

by Neto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Hernandes
Apr 14, 2022 -

Penske Toyota responded

Hi Neto, we strive for a high level of customer satisfaction in all aspects of our dealership here at Penske Toyota of Downey. Reviews like yours help us to continually improve to be the best.

April 12, 2022

The employees are very nice and polite. They are on top of the problem to solve it the faster they can. More

by claudiamurillo1613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego
Apr 13, 2022 -

Penske Toyota responded

Thank you for taking the time to share your feedback with us. Our team strives to provide professional, friendly service to all of our guests and we are happy to hear that this was reflected in your experience working with us. We look forward to seeing you back at Penske Toyota of Downey again next time.

April 11, 2022

Linh the sales person was great in explaining everything and providing an awesome experience. We would definitely recommend friends or family to purchase a car from here. More

by Francisco Pulido
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh
Apr 11, 2022 -

Penske Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you here at Penske Toyota of Downey. We are more than happy to help!

April 11, 2022

Convenient and relatively quick. I was able to make appointment and didn’t have to wait in line too long before being seen. More

by Teech2play
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert
Apr 12, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota of Downey. We are pleased to learn our Service Team provided you with an overall great experience. We'd love the opportunity to turn your 3-star experience into a 5-star on your next visit. If there is anything you would like to discuss further, please feel free to reach out to me directly. Thank you, Sheila Vazquez Service Manager svazquez@socalpenske.com (562) 904-5621

April 10, 2022

All the people that I spoke with were very helpful and friendly. It was a busy Friday, so I did have to wait a bit more than the two hours that I had been told it would take. However the excellent custom More

by TC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember their names, Sean Weaver, Jennifer Norsworthy
Apr 11, 2022 -

Penske Toyota responded

Thank you for sharing your feedback. We are happy to know your overall service went well and our Service Team provided you with excellent customer care. We value your business with Penske Toyota of Downey.

April 09, 2022

The staff were professional and attentive to all my needs. An all around pleasant experience. More

by Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 10, 2022 -

Penske Toyota responded

Thank you for the 5-star review, Theresa! We're glad you had such a pleasant and successful visit with Penske Toyota of Downey, and we look forward to seeing you again!

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