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Penske Toyota

Downey, CA

4.8
1,661 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,661 Reviews of Penske Toyota

January 04, 2023

Absolutely amazing experience. Customer service was great! Alex updated me about me car and the work was done before the promise time More

by bruce01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
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Jan 05, 2023 -

Penske Toyota responded

Thanks for taking the time to leave a great rating, Bruce01. We are glad you're happy with our friendly customer service and hope to see you again at Penske Toyota.

January 03, 2023

I was really satisfied with the service i received from Nancy. She was prompt and thorough. I am always pleased with the service I receive at Downey Penske More

by carpecanine99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
Report | Print
Jan 04, 2023 -

Penske Toyota responded

It is delightful to know that you are always pleased with the service you receive from our team at Penske Toyota. Thank you for leaving us a five-star review about your experience. Please don't hesitate to reach out if you need any assistance in the future.

January 02, 2023

Awesome staff and personnel who are genuinely trying to help you get into a new vehicle More

by k_b159
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
Report | Print
Jan 03, 2023 -

Penske Toyota responded

Hello, Penske Toyota thanks you for the excellent review and 5-STAR rating! We hope to have the opportunity to assist you in the near future. Have an awesome day.

January 01, 2023

Johnny was very helpful and courteous the dealership is clean but I waited about two hours too long but that’s what Johnny said it would take. More

by alvl1p57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Jan 03, 2023 -

Penske Toyota responded

We are so honored to receive your perfect 5-star review and thank you for your feedback. We are happy to learn our Service Team was helpful, and that our dealership was clean as well. Please feel free to reach out to us here at Penske Toyota if you need any further automotive assistance.

January 01, 2023

Excelent job good service with customers n service w my toyota Corolla thank you all More

by Lourdesabelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jan 02, 2023 -

Penske Toyota responded

Thank you very much for leaving our Service Department this 5-star review! We are glad to know you are happy with the service you received on your Corolla. We are available here at Penske Toyota if there is anything else you need assistance with.

January 01, 2023

Great customer service! Their prices are reasonable and I’m confident they don’t try to sell me unnecessary services. More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iván & Berenice
Report | Print
Jan 02, 2023 -

Penske Toyota responded

We appreciate your wonderful 5-star review, Toni! Thank you for pointing out how you were not pressured to buy anything you did not want, and we are happy to know you are pleased with the pricing. Feel free to reach out to us here at Penske Toyota for any future auto-related needs you have.

December 31, 2022

Berenice in service was excellent. Great communication, stayed on top of my vehicle, and made sure it was repaired quickly. More

by ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez
Report | Print
Jan 01, 2023 -

Penske Toyota responded

Hello! Thank you for coming to see us at Penske Toyota and giving us such a perfect rating. Should you need anything else, please let us know.

December 31, 2022

Great place , clean and very happy and helpful staff. Has great hours and great atmosphere. More

by Jays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Barrera
Report | Print
Jan 01, 2023 -

Penske Toyota responded

Thanks for the positive rating. Come back to see us again at Penske Toyota if there’s anything else we can do for you and your vehicle.

December 31, 2022

Sheila is the best and her customers service is world class!!! Thanks for all you do for me and my team!! More

by Mike.Sheelor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and Sheila
Report | Print
Jan 01, 2023 -

Penske Toyota responded

Hello. Thank you for your kind words, we're happy we could help. We want all of our customers to feel this way when visiting Penske Toyota. Have a great day.

December 30, 2022

Great service with Richard T. Make an appointment and drop off car and he calls when ready. Easy! More

by Galeco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Dec 30, 2022 -

Penske Toyota responded

Hello, Penske Toyota thanks you for the excellent rating and review. We are so happy that our Service Team member provided you with quality service, and we hope you have a wonderful rest of your day.

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