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Penske Toyota

Downey, CA

4.8
1,660 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,660 Reviews of Penske Toyota

January 10, 2023

Very happy with the service and Brandon Martinez was very helpful and courteous. The service was done within the estimated wait time given. Will definitely recommend Penske Toyota to family and friends. More

by RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Report | Print
Jan 11, 2023 -

Penske Toyota responded

We are glad to know that you are happy with the way we do business here. Thank you for the five-star review and the recommendation. We appreciate your business and hope you continue to choose Penske Toyota for your automotive needs. Take care.

January 09, 2023

Amazing, friendly, accomodating,superb, best customer service,Richard. Asset to your company. I will recommend your dealership. More

by Jaymontinola2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Jan 10, 2023 -

Penske Toyota responded

We are glad you enjoyed great customer service working with our team at Penske Toyota. Thank you for your positive review and recommendation. We are here if you need any further assistance.

January 08, 2023

Everyone we dealt with at the dealership was helpful and friendly. I’m loving my RAV4! More

by Terri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Medina
Report | Print
Jan 08, 2023 -

Terri responded

Everyone we dealt with at the dealership was helpful and friendly. I’m loving my RAV4!

Jan 10, 2023 -

Penske Toyota responded

Hello Terri, congratulations on the purchase of your new RAV4! We are honored to learn that our Sales Team assisted you in a friendly manner. Thank you for leaving us this 5-star review, and we hope to work with you again here at Penske Toyota.

January 07, 2023

Ive been coming here since i bought my car and so far i havent had any issues, everyone is friendly and very helpful. Great environment and great customer service More

by Cinthya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Report | Print
Jan 10, 2023 -

Penske Toyota responded

Hello Cinthya, thank you for taking the time to write about your experience! We're glad to learn you were pleased with the high level of customer service provided by our team. Thank you for your five-star review and patronage. We look forward to working with you again in the future here at Penske Toyota. Have a wonderful day.

January 07, 2023

I like the service and with the employees excellent service with the costumer I’m happy to be part of the Penske Toyota More

by flormorales28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jan 08, 2023 -

Penske Toyota responded

We are very pleased that you had a great experience. It is our goal to provide our customers with excellent service. Thank you for your 5-STAR feedback.

January 06, 2023

Berenice always does a great job and listening to my concerns regarding my auto. I just wish some of issues weren't happening so quick on the car More

by adrian1271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berenice
Report | Print
Jan 08, 2023 -

Penske Toyota responded

Thank you for taking the time to write about your feedback about your experience with our Service Department. We look forward to assisting you in the future here at Penske Toyota if needed.

January 05, 2023

I was pleasantly surprised with the dealership and with Alex, my Service Adviser. He is knowledgeable and displays good customer service skills. More

by Jkimbrell99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jan 06, 2023 -

Penske Toyota responded

Hello, Penske Toyota wants to thank you for taking the time to leave a positive review. Let us know if there is anything else we can assist you with, and we hope you have a great day.

January 05, 2023

I took my rava4 for service and mr. Samuel Aguilar was excellent he mention about the $249 dls package in which I love it thank you so much Penskeytoyota for the great service today Thu More

by Blanca lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Jan 06, 2023 -

Penske Toyota responded

Hi Blanca, We are delighted to learn that you had a very cost-efficient five-star experience with our Service Department. Thank you so much for taking the time to write about your 5-star experience with us at Penske Toyota and we look forward to servicing your car again when needed.

January 05, 2023

Been a customer for about 17yrs great customer service Thomas Arthur & rest of the service department. I would totally recommend this dealership the best service in town👍🏻💯😁 More

by Nery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Jan 06, 2023 -

Penske Toyota responded

Nery, we appreciate you taking the time out of your day to write an uplifting review for us here at Penske Toyota. We are so glad to read that our Service Team provided you with the customer satisfaction you deserve! We are so grateful for your recommendation, and we hope you have a nice day.

January 04, 2023

Absolutely amazing experience. Customer service was great! Alex updated me about me car and the work was done before the promise time More

by bruce01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jan 05, 2023 -

Penske Toyota responded

Thanks for taking the time to leave a great rating, Bruce01. We are glad you're happy with our friendly customer service and hope to see you again at Penske Toyota.

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