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Penske Toyota

Downey, CA

4.8
1,660 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,660 Reviews of Penske Toyota

March 01, 2023

This dealership is beyond great for customer service. I’ve been helped for all the needs of mine. I highly recommend this dealership. More

by Hector.247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
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Mar 02, 2023 -

Penske Toyota responded

Hello, Penske Toyota wants to thank you for your outstanding review. We appreciate learning about your satisfactory experience, and we welcome you back anytime.

February 28, 2023

Excellent customer service and very friendly staff. Purchase was extremely easy and quick and Daniel provided outstanding assistance! More

by Sandra Torres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Vidales
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Feb 28, 2023 -

Penske Toyota responded

It brings us joy to receive your five-star rating and review, Sandra. We'll be sure to let our Service Team here at Penske Toyota know about their accommodating great service.

February 28, 2023

I came to do service on my car here. It took about 2 hours but they have a big waiting room. The wifi is kinda slow but it works. More

by Daisy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
Report | Print
Mar 01, 2023 -

Penske Toyota responded

Daisy, thank you for taking the time to leave us this positive review. We are pleased to see that you enjoyed our waiting room while you were having your vehicle serviced with us. We hope we can earn an additional star from you on your next visit. Please do not hesitate to contact us at Penske Toyota if you need assistance with anything else. Have a wonderful rest of your day.

February 27, 2023

Fast service and well informed service tech. Turn around was quick even without calling in a time or day. More

by VictorV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Report | Print
Feb 27, 2023 -

Penske Toyota responded

We are pleased to see that your most recent service visit with us at Penske Toyota was such a good one. Thank you for the 5-star review. Our Service Team is thrilled to see they could meet and exceed your expectations on this visit.

February 27, 2023

Fast service and great customer service, very friendly employee helpful . No long wait. Great experience More

by ms.katherine.vasquez@gmail.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Feb 27, 2023 -

Penske Toyota responded

Katherine, thank you so much for choosing Penske Toyota. We're excited to receive your 5-star rating and look forward to assisting you with your future automotive needs.

February 26, 2023

The guys at the dealership were amazing. They found me the car I wanted and kept me updated till it was available for pick up. Got me in and out of there quick. Great service and I love my c More

by 562_mooney
Recommend Dealer
Yes
Employees Worked With
Chas Swanenburg
Report | Print
Feb 27, 2023 -

Penske Toyota responded

Thank you so much for your fantastic 5-star review! We are pleased that our Sales Team here at Penske Toyota was able to provide you with such a positive overall experience. Congratulations on the purchase of your new vehicle. It is so exciting that we could be a part of that with you. We value your business and hope to continue serving your automotive needs for years to come. If you need any further assistance, please let us know and one of our qualified staff members will reach out to you.

February 26, 2023

Prompt, efficient, good advice. Richard is great to work with. Car is running like new. More

by Nmunguia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Feb 28, 2023 -

Penske Toyota responded

We really appreciate your great rating and review. Our Service Team is pleased to learn that they were able to efficiently assist you. It's our hope that you continue to choose Penske Toyota for all of your automotive needs. Take care.

February 26, 2023

Excellent service in the service department. Recommend Esteban Arias. He gives excellent service and accommodation. I will recommend to ask for him, he knows how to treat a customer. Thank you. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Feb 27, 2023 -

Penske Toyota responded

Hello Cynthia, we are glad you enjoyed great customer service working with our Service Team at Penske Toyota. Thank you for your positive review and recommendation. We are here if you need any further assistance.

February 26, 2023

Yes the experience was good but they gave me a price and then they give me a call back and said that my rims for 17 inch not 16 so they gave me a different price I didn’t care for that much More

by Sermenobilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Mar 01, 2023 -

Penske Toyota responded

Hello, We appreciate you taking the time to leave your feedback and would like the opportunity to discuss any feedback you have about the quote you were given. Can you please send your contact information to me? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Mar 02, 2023 -

Sermenobilly responded

562 858-1159

February 26, 2023

Excelente servicio y una muy buena explicación de k icidro gracias por tu buena experiencia More

by Norbertorendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Excelente servicio , Sean Weaver, Jennifer Norsworthy
Report | Print
Feb 28, 2023 -

Penske Toyota responded

Hello Norbertorendon, we are glad you enjoyed a great experience working with our team at Penske Toyota. Thank you for your positive review. We are here if you need any further assistance.

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