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Penske Toyota

Downey, CA

4.8
1,660 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,660 Reviews of Penske Toyota

April 11, 2023

Too much time waiting for oil change need to improve for oil change to the costumers More

by estradaluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Ríos
May 20, 2023 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota and would like the opportunity to discuss your wait time for an oil change. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 07, 2023

Great costumer service. Never leave dissapointed. Definitely recommend this dealer. Great waiting area, you can also go across the street to the mall while you wait for your More

by Jreyes1809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, isidro
Apr 07, 2023 -

Penske Toyota responded

We are glad you enjoyed a great experience working with our Service Team at Penske Toyota. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

April 06, 2023

Excellent customer service, highly recommended. The best in the area, i highly encourage you to pay them a visit and judge for yourself. More

by Peter.Valencia349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 07, 2023 -

Penske Toyota responded

We are glad you enjoyed great customer service working with our team at Penske Toyota. Thank you for your positive review and recommendation. Let us know if you need any further assistance.

April 06, 2023

I was explained the problem and was helped with respectful and patience. Everything was explained clearly More

by bpampam@pacbell.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 07, 2023 -

Penske Toyota responded

Thank you for this 5-star review and rating. We are pleased to learn that our Sales Team at Penske Toyota offers great communication and wonderful service. We hope you continue to choose us for all your automotive needs.

April 06, 2023

The experience with Nancy Velasco is an example of perfect customer service. As the Service Writer for my vehicle, she was professional and extremely efficient. A stellar represenative for not only To More

by cabeauB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Apr 07, 2023 -

Penske Toyota responded

We are excited to read that our Service Team was professional and efficient ensuring you had a great experience. Thank you for your excellent review and for trusting us with your automotive needs. We are here if you need any further assistance here at Penske Toyota.

April 06, 2023

I’m so happy I decided to purchase my lease from Penske Toyota of Downey today. I got a great deal on an extended maintenance warranty and tires and wheels coverage that includes windshield repairs and key More

by jbam711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Roberts
Apr 07, 2023 -

Penske Toyota responded

Thank you for this stellar review, Jbam711. We are delighted that our Sales Team could offer you a great deal on the purchase of your lease and an extended warranty. We appreciate your business here at Penske Toyota and welcome you back anytime.

April 05, 2023

I love the attention and efficiency I get on every visit. All my visits are excellent. My attendee is always looking out for my best interest and options. More

by Glissy63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez, Sean Weaver, Jennifer Norsworthy
Apr 06, 2023 -

Penske Toyota responded

We really appreciate your great rating and review. Our team is pleased to learn that they were able to assist you efficiently. It's our hope that you continue to choose Penske Toyota for all of your automotive needs. Take care.

April 03, 2023

Linh is the most honest and professional salesperson. We bought nine cars from him and we will continue to go to him as long as he is working there More

by Cakat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Apr 03, 2023 -

Penske Toyota responded

We are excited to read that our Sales Team was honest and professional ensuring you had a great experience. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Penske Toyota.

April 02, 2023

Fast check in service from knowledgeable customer service representative. I’ve taken all my vehicles for service over the past 15 years at Penske Toyota. More

by Villalobosmiguel
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez , Sean Weaver, Jennifer Norsworthy
Apr 03, 2023 -

Penske Toyota responded

Hello, we are excited to learn that you were met with efficient service during your visit at Penske Toyota. We cannot thank you enough for your loyalty and kind review, and we are honored to be your choice. Please don't hesitate to reach out if there is anything else we can do for you. Have a great rest of your day!

April 01, 2023

Mr. Daniel was very kind and professional! Team members were also very friendly and supportive. Thank you! More

by Fujii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 01, 2023 -

Penske Toyota responded

Thanks for taking the time to praise our kind, professional, and supportive team. It is always our pleasure to offer nothing but the best to our valued customers here at Penske Toyota. Have a great day!

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