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Penske Toyota

Downey, CA

4.8
1,660 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,660 Reviews of Penske Toyota

April 24, 2023

Waiting time was to check in was too long even with appointments. Service advisor just on their desk using a cell phone while customers are waiting. Service was done within an appropriate time. My serv More

by rr.cowboys71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom service advisor
Report | Print
April 22, 2023

Great, no hassle but they said they were gonna do very patient and knowledgeable sales people More

by Stevevangordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, thank you for your wonderful feedback, Steve. We are glad you had a hassle-free experience with our Sales Team at Penske Toyota and we welcome you back anytime.

April 22, 2023

I had a very bad experience dealing with service manager. I expected an answer but I received a bad attitude and rude response. I am thinking of not come back again. More

by THANIA GARCIA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
April 20, 2023

Don’t like salespeople approaching when I’m in the. ‘service’ line ! If I’m interested I’ll approach them! More

by cbahr1234
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
May 19, 2023 -

Penske Toyota responded

Thank you for taking the time to write us this positive review. We appreciate your feedback and are very glad to know that you had a good experience while working with our Service Team. Please feel free to contact our team here at Penske Toyota if there is anything else that we can do to assist you. We would love to earn your fifth star.

April 17, 2023

Penzke was very professional was told exactly what might be needed and quoted price accordingly More

by candysmaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cabrelli
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, thank you very much for your feedback and this positive review. We are pleased to know our Service Team was professional and could explain all of the services that you required. Thank you for also highlighting how the quote that they provided you was accurate. If you need anything else from us here at Penske Toyota, please feel free to contact us. We would love the opportunity to earn your fifth star.

April 15, 2023

Always prompt and courteous service. Service writer, Thomas, keeps me informed as required. Thank you and keep up the great work. More

by Alfredrocha06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
May 20, 2023 -

Penske Toyota responded

We know the importance of having a great experience when servicing your car, thanks for choosing Penske Toyota to help. Your high rating and review are greatly appreciated.

April 14, 2023

I arrived about 12 noon and left at 4:45 pm. Went in for Routine Maintenance. Eric Ramos, was very courteous. More

by Irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Report | Print
May 19, 2023 -

Penske Toyota responded

Our Service Team is overjoyed to read that you had a great experience here at Penske Toyota, Irene! If we can do anything else to assist you, please feel free to reach out.

April 14, 2023

I dropped off the vehicle a little earlier than my appointment time and there was no issue at all. The staff was very helpful. Esteban greeted me in a professional manor and explained what will be don More

by rod.dan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
May 19, 2023 -

Penske Toyota responded

Hello, we are excited to learn that you had an efficient and informative experience with our Service Team at Penske Toyota. It was our pleasure to assist you and we cannot thank you enough for your kind review. Please feel free to let us know if there is anything else we can do for you.

April 12, 2023

BUEN SERVICIO, GENTE MUY PREPARADA Y DISPUESTA A AYUDAR EN ESPECIAL CHRIS Y ANTHONY, YO COMPRE UNA HIGHLANDER 2021 AL NOMAS SALÍ DEL DEALER SE LE PRENDIÓ EL CHECK ENGINE Y REGRESE HABLÉ CON ELLOS Y ME AYUD More

by Manuel Hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony, Chris
Report | Print
May 24, 2023 -

Penske Toyota responded

We are grateful for you taking the time to leave this positive review, Manuel. Thank you for trusting our accommodating Service Team with your automotive needs. Your business is valued and we hope you continue to always choose Penske Toyota.

April 11, 2023

Best helper with a smile (steven gaballero) tell you to come back for Toyota penske downey More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven gabaellero
Report | Print
May 19, 2023 -

Penske Toyota responded

Thank you, Moe, for your wonderful rating and review! It is elating to know that you received excellent customer service from our team. We hope to work with you more in the future here at Penske Toyota.

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