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Penske Toyota

Downey, CA

4.8
1,687 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,687 Reviews of Penske Toyota

May 23, 2023

Esteban customer service was outstanding, friendly yet professional fast service . Thank you appreciate all your help. More

by Rudy Dorado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
May 24, 2023 -

Penske Toyota responded

Thank you, Rudy, for taking the time to share your excellent 5-star review. It is great to read that our team here at Penske Toyota provided outstanding customer service and a friendly, professional, and fast experience for you. We hope you have a nice day.

May 21, 2023

Excelente service, excelente customer service, very professional service advisor, clean waiting room, good coffee, and location it’s perfect More

by Ricardo Fragoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez 5 starts very professional
May 22, 2023 -

Penske Toyota responded

Ricardo, Thank you for your fantastic 5-star review! We truly appreciate your feedback and are thrilled to know that you had an excellent experience with us. We see that you appreciated our exceptional customer service, professional service advisor, and clean waiting room. It's great to acknowledge your satisfaction with our location as well. We're glad you enjoyed the good coffee. Your kind words motivate us to continue providing top-notch service. We are grateful for your support and look forward to serving you again soon here at Penske Toyota.

May 20, 2023

Great service and clean and comfortable waiting area. Will definitely bring my car back here. More

by sanjuarez35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
May 21, 2023 -

Penske Toyota responded

Thank you for your kind words. Customer satisfaction is important to us; we're glad you enjoyed our waiting area. Our Service Team will always be here to provide great service anytime you need it, don't hesitate to reach out to us at Penske Toyota.

May 20, 2023

Edgar Naranjo was helping me in the service department, he went above and beyond to help get my car fixed. The price he quoted me was my final price even after that additional parts were required. Nothing More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo, Sean Weaver
May 22, 2023 -

Penske Toyota responded

Thank you for this exceptional review of our Service Team, Jorge. We are thrilled that they went above and beyond to get your car repaired and stayed with the quoted price regardless of the extra parts needed. That is the level of service we always strive to provide our customers at Penske Toyota. Thank you for your business and for trusting us with your car.

May 20, 2023

They are very helpful when they need to explain something about your car and nice . More

by christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
May 21, 2023 -

Penske Toyota responded

Thank you for this 5-star review and for coming to see us at Penske Toyota, Christine. We are happy to see our team was helpful and nice and took the time to explain details about your car. We appreciate your business and hope you continue to choose us for all your automotive needs.

May 19, 2023

On time. Window works perfect. Thomas Arthur has been my service advisor.since I bought my car. Outstanding More

by DonnaE
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
May 19, 2023 -

Penske Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for your five-star review and for choosing Penske Toyota as your first choice for having your vehicle serviced.

May 18, 2023

I always service my car in the Downey Toyota dealer, I love their environment and free coffee, their employees are very nice and respectful, their prices are not to high, and they give me a year warranty More

by ANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
May 19, 2023 -

Penske Toyota responded

Hello, thank you so much for your kind review. It is an honor to be your choice at Penske Toyota and we are happy to know that you continue to have comfortable, efficient service experiences with our staff. Please feel free to let us know if there is anything else we can do for you.

May 18, 2023

My service advisor Yesenia Rios was very helpful and professional! Highly recommend her if your coming in for service! More

by aadan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia rios
May 18, 2023 -

Penske Toyota responded

We take our reviews to heart and are delighted to learn about your visit with us here. Please let us know if you have any further questions about the service on your vehicle and thank you again for choosing Penske Toyota.

May 16, 2023

The Service Department is always great and polite. I never have any complaints about them. More

by juliebz81
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
May 16, 2023 -

Penske Toyota responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Penske Toyota for all of your automotive needs. Take care.

May 16, 2023

Excellent customer service support. Will come again and again. I always feel at home to visit your dealership. Unbelievable,excellent services. Enjoy your sales department. Excellent cu More

by Fredeliza7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ramires/Douglas lim/Francisco
May 17, 2023 -

Penske Toyota responded

Hello and thank you for giving our teams such a highly-rated review. We appreciate your business at Penske Toyota and welcome you back anytime.

May 17, 2023 -

Fredeliza7 responded

Your welcome my pleasure blessings.

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