Penske Toyota

My experience with Penske Toyota of Downey was pleasant My experience with Penske Toyota of Downey was pleasant being that it was my first new automobile my experience with Linh Lam made my sale a pleasa My experience with Penske Toyota of Downey was pleasant being that it was my first new automobile my experience with Linh Lam made my sale a pleasant experience. I would deeply consider him anyone out there looking to buy a brand new car. More

I think that when you review a car dealership, you need to differentiate between the buying experience and service experience. I can't yet attest to the parts and service side of Toyota Penske, so this rev to differentiate between the buying experience and service experience. I can't yet attest to the parts and service side of Toyota Penske, so this review is for the buying experience only. Buying my first new car, I was admittedly nervous. Let's face it, car salesmen don't have the best reputation for being the most up-front and honest business men, and some people (myself included) get downright paranoid about getting swindled. Lin Lahm's approach is different from the typical "I'll start high, you start low, and we meet in the middle" model to car negotiation. His mindset is that life is too short to negotiate. Lin starts low... period. He won't make as much of a profit, but he'll sell more cars that way and have happier repeat customers. And believe me, the prices he quotes really are a steal. I got a quote for a 2013 Toyota Corolla over the phone and he let me know that the price was non-negotiable. I thought "That's odd... aren't car dealers supposed to negotiate?" and decided to call a number of other dealerships to see if they could match the price. When the closest quote I got was $50.00 more a month (and, I might add, for a even lower-end model!) I knew Lin was the guy to deal with. Lin personally met with me on his day off to seal the deal. All in all the total experience took less than 90 minutes, and most of that involved me on the phone getting insurance settled. I might also add that I changed the color preference on him the last second from a silver to metallic grey. His guys worked overtime to get my new color choice ready to go. In addition, on the phone, Lin had told me about a recent college graduate discount that Toyota had and included that in his initial quote. He had just come back from vacation, and on the day I came in found out that rebate had been discontinued. But he still honored our original price! If you're looking for a fast and fair car buying experience, go to Penske. More

I live 30 miles from this dealership. I can't even count the number of Toyota dealerships that I pass to get to this dealership. I leased a car from this dealership a while back and a situation occurr count the number of Toyota dealerships that I pass to get to this dealership. I leased a car from this dealership a while back and a situation occurred that I needed to purchase another vehicle. I worked with Linh Lam and his team in the Fleet Department for the lease and was so impressed that I returned again, to be blown away with fast, efficient, intelligent expertise in sales without the games of conventional car sales. Linh is extraordinary. As long as he is with Penske Toyota Downey, I will continue to use this dealership for vehicle purchase exclusively. ~Simply the best! Clare F. San Dimas More

My husband and I want to say a huge thank you to Linh Lam and Penske! Linh made our buying experience truly exceptional!! We bought our first car from Linh a couple years ago and just returned to buy our sec and Penske! Linh made our buying experience truly exceptional!! We bought our first car from Linh a couple years ago and just returned to buy our second. We will never go anywhere else, and will continue to send our friends and family to Penske! More

I am totally impressed with the level of professionalism and customer service provided by Linh. It was without a doubt the best car buying experience my wife and I have ever had. Linh provided answers to and customer service provided by Linh. It was without a doubt the best car buying experience my wife and I have ever had. Linh provided answers to all of our questions effortlessly, it was great to work with a person of his caliber on our vehicle purchase. One word describes by experience AWESOME. Thank You Linh, James and Deanne More

Penske Toyota was an awesome choice,i am very happy with my new car. Members from Toyota were very helpful, I will recommend to my friends. my new car. Members from Toyota were very helpful, I will recommend to my friends. More

This is my second car that i have purchase here. I love thier service and People there especially Billy Rubio he is really helpful and very caring to the customers that why i always recomend to family and thier service and People there especially Billy Rubio he is really helpful and very caring to the customers that why i always recomend to family and friends to him. More

A few days ago my 15-year-old car blew an engine. Because of the high cost of repair and replacement, we decided to purchase a new car. A good friend of mind referred us to Penske Toyota in Downey; he told t of the high cost of repair and replacement, we decided to purchase a new car. A good friend of mind referred us to Penske Toyota in Downey; he told to us to speak Mr. Linh Lam because he is an honest man and would treat us right. I met with Mr. Lam the next day. My experience of buying my new vehicle was a pleasure, with no stress. Mr. Lam was honest and up front on the cost of the car — no bait and switch, no trying to sell me something I did not need. In addition, Mr. Lam spent time showing me the car in two colors (already to go) and showed me how to use everything in my new car. The following days, Mr. Lam called and ask if everything was going good with my new car and reminded me not to forget to make my first schedule auto care appointment for 5 months or 5000 miles, whatever comes first. The Wow Factor! I plan to tell my friends that I guarantee that you will be treated with polite, professional service at Penske Toyota in Downey. Save yourself some time and stress and visit them for your next purchase. More

I was having trouble finding the exact car I was looking for, so Penske very kindly ordered the car for me and kept me up to date on its arrival. On the day I went to pick it up, it was sitting in the middl for, so Penske very kindly ordered the car for me and kept me up to date on its arrival. On the day I went to pick it up, it was sitting in the middle of the lot, all clean and detailed. Sales associate Linh Lam couldn't wait to show me all the features of the car...how the navigation system worked, Entune system, etc. It was abundantly clear to me that he wasn't just going through the motions...he was very enthusiastic about the product and wanted me to be as excited as he was. He also had an impressive amount of product knowledge, which, quite frankly, is uncommon at most auto dealerships. I got great financing, and a very pain-free, no-nonsense buying experience. I would recommend Penske Toyota Scion of Downey to anyone. More

As usual, my experience at Penske Toyota in Downey was superb. Christian was an excellent salesman. He was very patient with me and answered all the questions I had about a hybrid. The other person I d superb. Christian was an excellent salesman. He was very patient with me and answered all the questions I had about a hybrid. The other person I dealt with there was Jason Roberts. He was by far the best finance director. Jason went above and beyond what any finance director would do. Most of the time when you go to a dealership, you never get to meet the finance director. They usually sit in their office and send the salesman out to negotiate the price with you. Not in my case, Jason took the time to come out and introduce himself and worked out a great deal with me that was hard for me to refuse. I would definitely go back to Penske for my next purchase. More