Penske Toyota

Our first car Summary - I am sure my situation was a fluke but it was a little disorganized to say the least. Fortunately, three guys made the night a very positive Summary - I am sure my situation was a fluke but it was a little disorganized to say the least. Fortunately, three guys made the night a very positive experience. I would love to give 5 stars but think that would not be fair due to my unique situation. But I will recommend them in the future. Thanks to Andrew Contreras, Sam Chakra and Vu Trang. So I needed a new car. I am was a first time car buyer and I had been shopping around for about a week set on getting a Prius for the gas mileage. I found a used 2013 at Toyota Penske in Downey and even though it was a 2 hour drive in traffic i decided it was worth it. Make sure you read the positive :) Negative - I called about 3 hours before and made an appointment for 730pm. When I showed up no one new who we were or what car we had come to look at. We spent about 15 minutes or more just trying to figure out which car it was and i had to go back into carfax where i had found it originally to show them. Was disappointed in the lack of communication with there staff. Then, because the car had not been pulled out before we got there, began the fun part. I am not exaggerating it was over an hour of searching for the car. No one seemed to know where it was. Turns out that someone there had pulled off all the stickers to make it unidentifiable. Positive - throughout this whole experience Andrew Contreras(sales staff) was there trying to make the situation the best he could. He really did an exceptional job. I have worked in the service industry for about 10 years now and it is hard to find people like him who were as patent and willing to just keep looking for a car when others would have just said...I already looked there... He was friendly and understanding all around. The second person we dealt with there was one of the managers Sam Chakra. He was just as helpful and apologized for being unable to locate the car for such a long time. told me that it was the first time this had ever happened and honestly I completely believed him. Mostly because everything else ran so smoothly which is due in large to his help. Lastly was the finance guy Vu Trang. This guy was awesome. Super helpful and couldn't have asked for someone who was more knowledgeable about everything we could use. He explained what everything was and the pros and cons of it so that making a decision was easy. This was extremely important for me and my wife being first time car buyers. We drove off in our new car and lived happily ever after. More

Best Ever Exceeded my Expectations This is my third time I purchased a car using the Costco service. This was was by far the best experience I ever had while purchasing a new car. Da This is my third time I purchased a car using the Costco service. This was was by far the best experience I ever had while purchasing a new car. Dan Lohsawat was very professional honest and helpful. He not only gave me an awesome deal he worked with my less than perfect credit report to get me the best financing. Dan is a really nice guy and made this the most comfortable and smooth purchase I ever had. He also went out of his way to deliver my new car to Huntington Beach ! More

Very rude Tony colon was very rude, he is the sales manager. He gave me bad attitude when i went in asking for my drivers licence that i forgot on my last visit Tony colon was very rude, he is the sales manager. He gave me bad attitude when i went in asking for my drivers licence that i forgot on my last visit. Didn't want to help me at all. More

New Car Purchase Hands down the best experience I've ever had purchasing a car! I drove from 4 hours outside of Downy to get this car, and I can't imagine ever going Hands down the best experience I've ever had purchasing a car! I drove from 4 hours outside of Downy to get this car, and I can't imagine ever going to a different dealership again. Thank you Linh Lam and the entire Penske Toyota of Downy team! More

Horrible service very ba experience Came in to look at a used vehicle and the car was dirty and the paint was pealing off. Molding on the car was coming off and corrosion on the battery Came in to look at a used vehicle and the car was dirty and the paint was pealing off. Molding on the car was coming off and corrosion on the battery cable . The sales manager was very arrogant to me. This place gives Toyota a BAD name. I'd be embarrassed to be the owner More