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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

October 23, 2020

Our sales associate, Linh Lam, made our car purchase the best experience. That is why we bought a second car from him. He had all the paperwork ready and provided a safe environment and quick turnaround dur More

by TaniDesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Oct 24, 2020 -

Penske Toyota responded

Thank you for the excellent review, Tani! We can't wait to share your kind words with Linh and are glad to see that his superior service has earned your recommendation and loyal business. Congratulations on your purchase; we look forward to working with you again.

October 22, 2020

This place is my favorite for many reasons , best service, staff is really nice, best deals. I know this place for many... years, and every time I want to buy a new car, I go back! More

by Leidiana Contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Ayala
Oct 22, 2020 -

Penske Toyota responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

October 22, 2020

From dropping off my car to picking it up, Penske’s From dropping off my car to picking it up, Penske’s service associate, Albert Arauz, provided excellent service! I would definitely return for servic More

by JQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberta Arauz, Service Associate
Oct 22, 2020 -

Penske Toyota responded

Hello, thank you so much for the kind words with Albert! We're pleased to hear your experience was excellent. We hope you consider us again in the future.

October 22, 2020

The service was efficient and wasn't costly. I highly reccomend coming here. The assistant service manager was very polite and helpful and the workers as well. More

by Jorge.islas1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Oct 23, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and to know that our team was helpful and polite. We appreciate you recommending us!

October 21, 2020

As always, I was informed of what services were recommended and had them done. I was informed of the progress and appreciated the ease of the service. More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo five stars
Oct 21, 2020 -

Penske Toyota responded

Thank you for sharing your excellent service experience with Rigo! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

October 21, 2020

They were Wonderful to me just wish they could’ve just fix my tire because they found and object in one Of my tire overall they were great thanks 😊 More

by Michi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Jimenez , Sean Weaver, Jennifer Norsworthy
Oct 21, 2020 -

Penske Toyota responded

Thank you for the feedback! We are happy to know that overall you had a great experience with us and we will make sure to share all your feedback with management!

Oct 21, 2020 -

Michi responded

I thought everything went great just the only thing if they found an sharp object in my tire just wish you would allow them to fix or put a new tire for my new car is still Farley new I believe i got it for his new lease car I should of gotten a new tire for that sharp object into my tire Lucky that sharp object it didn’t go through the tire now have to keep an eye on my tire if you would of just allow the Mechanic to allow to replace the tire for that one time to save me money unless I would’ve done it myself on purpose it’s a domestic tired and it would be out of my pocket But overall my experience there was great and thanks to John Jimenez helpful nice and polite and thank you very much

October 19, 2020

Great service, but a bit pricyBut,’overall the customer Great service, but a bit pricy But,’overall the customer service was AMAZING. It was a great mechanic and very thought. The men in the front desk gav More

by arellanonatalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 19, 2020 -

Penske Toyota responded

Thank you for taking the time to share your excellent service experience with Jennifer and Sean! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

October 18, 2020

It was recommended to me to shop here. Linh Lam and crew were great! Went beyond customer service! I’d recommend this dealer to everybody I know. Thank you, Linh Lam! More

by Krams37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Oct 19, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you came to visit us and to know that Linh provided great customer service. We value your business and we appreciate you recommending us!

October 17, 2020

They accommodate my appointment with my work schedule. Taking my car for service in the past to other places was always complicated, not here. Fast and friendly service, Thank you so much More

by RCazares76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy V
Oct 17, 2020 -

Penske Toyota responded

Thank you for the five star review! I am glad you found our service to be fast and efficient! I will be sure to thank our team for you!

October 17, 2020

I was informed of services they recommended I have done, the costs for these services (which they applied discounts to), and when my car would be ready. I was very satisfied with the service. I have alway More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Arauz
Oct 17, 2020 -

Penske Toyota responded

Chris- Thank you for the 5-Star Review! We work incredibly hard to provide our customers with an amazing service experience, and hearing feedback like yours is why we do it! We appreciate your business and we can't wait to see you again soon!

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