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Penske Toyota

Downey, CA

4.8
1,633 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

October 30, 2020

Really good service, went for a maintenance and told me everything that was wrong with my car. they are really taking precautions with corana virus definitely suggest going. Fast service. 100% recommended! More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iven Vargas
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Oct 30, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! It is wonderful to know that you were provided with good service and to know that you were comfortable at our dealership. We appreciate you recommending us and we are always here to help!

October 30, 2020

I went in to get my car serviced and they were very polite, quick and attentive. Thank you to sheila for being great. Will be coming here again! More

by Bgalda11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila
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Oct 31, 2020 -

Penske Toyota responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

October 30, 2020

Extremely happy for service provided. Diego was very pleasant and helpful to work with. I will return to this dealership for service of my car. Best dealership! More

by msca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ferrer
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Oct 31, 2020 -

Penske Toyota responded

Thank you for taking the time to leave a review, we appreciate your feedback! Diego will be glad to hear that you mentioned him! Take care!

October 30, 2020

Great service!! It took a while to get my vehicle but it’s understandable given we have covid-19 guidelines. If I decide to upgrade to a new toyota i will come back here 🙂 More

by Strasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Arauz
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Oct 31, 2020 -

Penske Toyota responded

Thank you for taking the time to write a review! We look forward to working with you again soon!

October 28, 2020

ok service to be my first time, they have a free carwash, but i had to ask for which it’s NOT ok, should be done no question ask More

by Ricny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
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Oct 28, 2020 -

Penske Toyota responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey eswanenburg@socalpenske.com

October 26, 2020

Fue una muy buena experiencia muy buen calidad muy amables el servicio todos los precios excelente el carro estuvo a tiempo y el precio muy bien More

by chaviravelia65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Oct 27, 2020 -

Penske Toyota responded

Thank you for the five-star review! Please let us know if there is anything else that we can do for you.

October 24, 2020

Very satisfied with the service for Nancy,Velazco. In Penske Toyota Downey.Ca so every time to coming for my Toyota Prius C services.Thanks. More

by Kalitope.cs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy, Velazco
Report | Print
Oct 25, 2020 -

Penske Toyota responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

October 24, 2020

Very good experience. Quick check in, Courteous, Very good experience. Quick check in, Courteous, professional attendant. Environment was clean, social distancing was being practiced and set up i More

by phil46and7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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Oct 24, 2020 -

Penske Toyota responded

Phil, thank you so much for the positive review about our public health and safety practices. We are so glad we could be of service to you!

October 23, 2020

The service representative, Nancy V. Was great with the explination of the recall replacement and reassuring that all will be well. The car rental rep, Corina H. was awesome and patient. Penski team is wel More

by srsergio213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco , Corina Hernandez
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Oct 24, 2020 -

Penske Toyota responded

Thank you for the excellent review! We are so glad to see that Nancy's outstanding communication made your visit go smoothly. We'll pass along your compliments to Corina as well. Please let us know if we can do anything else for you.

October 23, 2020

Penske Toyota of Downey is a State-of-the-art facility as far as I am concerned. I've never experienced any type of difficulty ever! I am always treated as a Valued Customer, and with the utmost respect. More

by Startmire323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Swanenburg, Jason Roberts, Sheila Vasquez, Richard Tee
Report | Print
Oct 24, 2020 -

Penske Toyota responded

Thank you for the great review! We're happy to see that our facility and team have made such a positive impression on you. Please come back at any time!

Oct 25, 2020 -

Startmire323 responded

After many years of complete satisfaction of service performed on my vehicle, I feel a public response is perfectly warranted.

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