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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

November 20, 2020

Alex Ramirez was friendly and very helpful he helped us to get a good deal on our car parts I come to this location because they don’t pressure you on purchasing anything they let you know what you need an More

by Lissurd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did apply
Nov 20, 2020 -

Penske Toyota responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good experience with us and with the help of Alex. We value your business and we hope that you will continue to choose us as your dealership!

November 18, 2020

I took my car in for a tuneup and tire service, The service writers always kept me informed and the service was completed in a timely manner. More

by Creed41683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny J, Sheila, Donna
Nov 18, 2020 -

Penske Toyota responded

Thank you for your feedback about your service experience! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 17, 2020

Went to 2 other Toyota Dealers in my area and the only help I was given was an 800 number to call. Now I decided to give Penske Toyota of Downey a try. So much more helpful then the first 2 dealers. She More

by steviedzr11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila. Service Mgr.
Nov 18, 2020 -

Penske Toyota responded

Stevie, We take our customers' feedback seriously and thank you very much for your honest feedback. We're thrilled that you chose our Service Center and we look forward to your complete satisfaction. Sincerely, Eddie Swanenburg President & General Manager Penske Toyota of Downey

November 17, 2020

I am always pleased with the service thats provided by the technicians and the great customer service in the office I will always be greatfull for all they do to keep my vehicles in top shape. More

by jjjuarez13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 18, 2020 -

Penske Toyota responded

Thank you for the wonderful review! We are pleased to see that we consistently go the extra mile to keep your cars in perfect condition. If we can do anything else for you, stop by at any time.

November 15, 2020

Getting our cars serviced with Thomas is always a breeze. He’s informative, fair and always to the point. I always leave feeling proud to be a Toyota owner More

by robbridwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Nov 16, 2020 -

Penske Toyota responded

Thank you for the 5-star rating and great review! We are happy to know that you have had good service experiences with us and with the help of Thomas! We value your business and we are always here to help!

Nov 16, 2020 -

Penske Toyota responded

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November 12, 2020

I like the location and very comfortable seating. The staff was very professional. I did not have to wait too long. Also it was very comfortable. More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 12, 2020 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you enjoy our dealership and we hope that you will continue to choose us as your dealership!

November 08, 2020

Mr. Thomas Arthur gives great service. took care of my car's issue in speedy way. The free wifi allowed me to do my office work while waiting for the car to be repaired More

by yzutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Nov 08, 2020 -

Penske Toyota responded

Thank you for the great review! We will be sure to let Thomas know how happy you are with his service, and are pleased to see he took care of you in a timely manner. Please let us know if there is anything else we can do for you.

November 08, 2020

Richard Tee is very professional, caring and knowledgeable in his service. He explained in details about the service and how or what was or would be done to the car. More

by Thi Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Nov 08, 2020 -

Penske Toyota responded

Thank you for the great review, Thi. We will be sure to thank Richard for providing you with knowledgeable service. We look forward to working with you again.

November 03, 2020

Mr. Richard Tee is great. The service is always excellent. I have been taking my cars for more than 10 years and always is the same quality. More

by Julia toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Nov 03, 2020 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share great feedback for Richard. We appreciate your loyal business and look forward to being of assistance for many more years to come.

October 30, 2020

As expected, the service advisor was very accomodating. He explained everything to me, give me the cost & offer me an extension of 5 mote services for a very cheap price! All in all it’s an excellent exper More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Oct 30, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of your service advisor! We value your business and we look forward to any future visits!

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