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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

December 14, 2020

Fast and very professional. Courteous and attentive staff. Notified me of work that needs to be done and gave me the option of doing it there or going elsewhere. More

by gil13gonzo1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 14, 2020 -

Penske Toyota responded

Thank you for taking the time to leave us your feedback for Penske Toyota of Downey. Feel free to reach out if we can help with other services!

December 11, 2020

Thomas Arthur is our service advisor. He is the only advisor I listen to. Penski is where we bought our Toyota and if I ever get to buy another one it will be there. I have never had a problem with th More

by sharonandchuck60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lin in sales
Dec 12, 2020 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share what a positive service experience you had. We're super happy to see your satisfaction and we look forward to seeing you here with us next time for any future Toyota needs.

December 09, 2020

Sheila (Service Manager) and staffs are always helpful and professional with their customer service. They are very knowledgeable and always treating my family and I with comfort to know that our truck is More

by Steven Kong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vazquez
Dec 10, 2020 -

Penske Toyota responded

Hi Steven, thanks for the positive review and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Sheila went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

December 09, 2020

Linh was great! He was very thorough and once’s I explained what I was looking for, he was able to guide me and I ultimately made my decision based off his expertise. More

by Kim P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh
Dec 10, 2020 -

Penske Toyota responded

Kim, thank you for taking the time to write a positive review! We are happy to hear that Linh was able to help you find a great car and was able to make the overall experience at our dealership great. If you ever need help with your vehicle, feel free to give us a call!

December 01, 2020

Super fast service. I came in expecting a half day and they called me in 45 minutes. Really nice and organized. I also didn’t wait long for my car to be brought to me. More

by keithg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 02, 2020 -

Penske Toyota responded

Hi Keith, we're happy you found your experience to be timely. Thank you for your feedback and have a great rest of your day!

December 01, 2020

Absolutely loved the experience. Ruben was super helpful and explained all my options very well. It was my first time purchasing a car so I was very nervous but he helped me understand the whole process. He More

by Tiffany T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustamante and Christian Solis
Dec 01, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you loved your sales experience and to know that our team was helpful, especially Ruben and Christian. We value your business and we look forward to any future visits. Enjoy your car!

November 30, 2020

Great service! Quick and easy oil change. Got Bach to me the same days and had no issues getting a hold of my service advisor. More

by wtwilly444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban , Jennifer Norsworthy
Dec 01, 2020 -

Penske Toyota responded

Thanks for the kind review! We are so glad that you had a quick and easy oil change. Please let us know if we can be of any further assistance.

November 22, 2020

Very nice and polite service technician got my vehicle in and out like promised very happy I have more work that needs to be done and I will be coming back to have it serviced their More

by crsskeeteral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Nov 23, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that our team was polite and helpful during your service experience. We value your business and we are always here to help!

November 21, 2020

The Penske Team is awesome!!! I was advised every step of the way in what to expect. They went above and beyond, from my experience they always do! More

by Kmatsheslin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vasquez
Nov 21, 2020 -

Penske Toyota responded

Our team always works hard to make your experience great! They will be glad to hear your feedback. Thanks for stopping by!

November 20, 2020

Really good service and excellent employees thanks Parts service good customer service was faster job and I recommend to my friends . Dealer Penske Toyota thanks More

by Fampumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel employe service and repair
Nov 20, 2020 -

Penske Toyota responded

Thank you for the wonderful feedback! We are happy to know that you had a good experience with us and to know that our team provided good service. We appreciate you recommending us and we look forward to any future visits!

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