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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

December 28, 2020

Good costumer service i recomend the place of Downey i will come back soon again for a service and parts to my car happy holidays!!! More

by Cesar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban arias
Dec 28, 2020 -

Penske Toyota responded

Cesar, thanks for taking to share your experience with Esteban! We appreciate your positive feedback, and we look forward to working with you for years to come!

December 27, 2020

Service Advisor missed to contact personnel to return my car on time, after completing paperwork. Honest mistake, but negligent. Overall, service timing was on point. More

by flor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant P.
Dec 27, 2020 -

Penske Toyota responded

Hi Flor, We appreciate your input. Glad to learn that we hit the mark this time for your service visit at Penske Toyota of Downey. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 21, 2020

I’ve been going to Penske Toyota for years now. My service advisor Diego always takes excellent care of me and my vehicle. All my service needs are done quickly and professional. Thanks Diego and Pens More

by Ken-ito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ferrer
Dec 22, 2020 -

Penske Toyota responded

Hi Ken, thank you for the five-star review! We are glad to hear you're satisfied with the high level of customer service you received with Diego and with your repairs! We appreciate your positive feedback, and we look forward to working with you for years to come!

December 19, 2020

The service here is always exceptional. They go above and beyond for their customers. I always appreciate their knowledge and attention to detail. We recommend them to family. More

by rivas130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant potter
Dec 19, 2020 -

Penske Toyota responded

Thank you so much for your exceptional feedback for our team at Penske Toyota of Downey. We truly appreciate your recommendation and hope you have a wonderful day!

December 17, 2020

I like how honest the service writer are. And I appreciate how good job the technician perform on my car. Like extended warranty offer. Yeah More

by Alejandro Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 17, 2020 -

Penske Toyota responded

Hi Alejandro, thank you so much for the great review! We're happy to know our team has given you excellent service. Have a wonderful day!

December 17, 2020

Execellent! My service advisor is Thomas Arthur and my car always comes out well taken care of. Everyone at the facility are friendly, patient and professional. More

by T
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 18, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department and to know that our team was helpful, especially Thomas. We appreciate your business at Penske Toyota of Downey!

December 17, 2020

Hello I am really upset about the service I did have the technician I don’t think he was capacite doing this job first he did not erase service light he didn’t change label with the new service date it was More

by Jesse.baraho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonia
Dec 19, 2020 -

Penske Toyota responded

Jesus, I appreciate your feedback regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey eswanenburg@socalpenske.com

December 17, 2020

It was a pleasant experience... very friendly and helpful.. Mr. Potter was friendly and told me everything that my truck needed (parts) ... I would highly recommend this dealership.... Thank you and More

by El Juan23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Dec 18, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of our team, especially Mr. Potter! We appreciate your recommending us at Penske Toyota of Downey!

December 15, 2020

Fantastic. I have used this dealership in the past and I will do again in the future. Couldn't be happier. Thanks again for everything. More

by bstephanovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Dec 15, 2020 -

Penske Toyota responded

Thanks for the wonderful review and feedback! We appreciate your business and loyalty. Thank you for choosing Penske Toyota of Downey. We hope to see you again in the near future. Have a great day!

December 14, 2020

I had an excellent experience with getting a car here. Linh Lam helped me. He is quite knowledgeable and extremely helpful. He answered all my questions and made the experience a pleasant one. More

by lorster77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Dec 15, 2020 -

Penske Toyota responded

Thank you so much for taking the time to share what an excellent experience you had. We're super happy to see that Linh has provided you with an outstanding level of care. Congratulations on your vehicle! Please feel free to reach out to our team at Penske Toyota of Downey for any future automotive needs.

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