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Penske Toyota

Downey, CA

4.9
1,799 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,799 Reviews of Penske Toyota

November 08, 2021

Is ok, but unfortunately this last visit I found some lies in my “in my inspection “ More

by Jose Acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez
Nov 10, 2021 -

Penske Toyota responded

Jose, I appreciate your feedback regarding your last service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Nov 11, 2021 -

Jose Acosta responded

I email you…!! Thank you

November 08, 2021

Service was great . Jerry Guzman was very professional and very helpful. He explained I will need tires soon and have me a cote for it More

by Sofinvinny20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman, Jennifer Norsworthy
Dec 05, 2021 -

Penske Toyota responded

Thank you for taking a moment of your day to share what a great service experience you had at Penske Toyota of Downey. We appreciate your positive review!

November 07, 2021

Excellent service,very polite personnel,giving you a very clear explanation of the work to be done on your vehicle.Deliver at the time promised. More

by Roc18716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Nov 09, 2021 -

Penske Toyota responded

Hi there, Thank you for your positive review. We are thrilled you had an excellent, informative, and timely experience with our Service Team. We are looking forward to your next visit with us here at Penske Toyota of Downey.

November 07, 2021

This was my first time taking my van in to be serviced. My husband had taken it in in the past. Everyone I came in contact with were so kind and helpful and didn’t seem to mind all my questions. I cam More

by Nanasms28
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rigoberto Avila
Dec 05, 2021 -

Penske Toyota responded

Thank you for bringing your van to Penske Toyota of Downey for services. Please always feel welcome to ask us any questions! Our team is always happy to help.

November 06, 2021

Always greet me with a smile and ready to help. Very good with communicating on the progress of the vehicle. All of the service employees asked if I need help I’m walking to the dealership. More

by Jimenezrosa05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vazquez,
Nov 08, 2021 -

Penske Toyota responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, helpful and communicative experience with our Service Team. Thank you for choosing Penske Toyota of Downey and we are looking forward to your next visit.

November 05, 2021

The only dealer I trust and Thomas A. is always my go to guy thank you More

by Sarabiafamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Nov 05, 2021 -

Penske Toyota responded

Sarah, thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know.

November 03, 2021

I had a great experience at time of purchasing my new car on Saturday 10/30/21 and they gave me a great feat and a great customer service! Also the financial manager ( Vu Trang) was really nice and friendly More

by lorenas1564
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vu Trang
Nov 04, 2021 -

Penske Toyota responded

We're happy we could exceed your expectations! Thank you for taking the time to leave a review.

Nov 04, 2021 -

lorenas1564 responded

Still waiting for someone to call me to make an appt to install GPS

October 29, 2021

Clean friendly it was promised that time and was on time it was a good experience all the way around very pleased with the service I received will return again and tell my friends and family More

by abutts4949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonia Vasquez
Oct 30, 2021 -

Penske Toyota responded

Thank you for choosing Penske Toyota of Downey! We are glad you enjoyed your experience with us!

October 26, 2021

Bueno creo que han mejorado mucho de cuando c9mpre mi auto por primera vez y espero pronto poder comprar mi segundo auto ahí mismo More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Oct 26, 2021 -

Penske Toyota responded

Thank you for taking the time to leave us a great review, Martin! It was a pleasure to work with you, and we look forward to working with you again at Penske Toyota of Downey.

October 25, 2021

Great service, fair prices, finance and sales differ a little on the end price but still ok. More

by Dave Lerma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lowsawat
Oct 25, 2021 -

Penske Toyota responded

Dave, Thank you for your high star rating! Penske Toyota of Downey appreciates your business.

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