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Penske Toyota
Downey, CA
1,564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,565 Reviews of Penske Toyota
September 28, 2020
We are very satisfied with the job that they do on both of our RAV4’s. They are very friendly. The waiting room and restroom are very clean. of our RAV4’s. They are very friendly. The waiting room and restroom are very clean. More
by manonani2000@yahoo.com
Employees Worked With
Bao and his writer.
September 27, 2020
Best experience ever. The agents are so helpful always looking out for way to help you. This was my 1st time going for a oil change. Good experience looking out for way to help you. This was my 1st time going for a oil change. Good experience More
by kimcinml1
Employees Worked With
Jerry Guzman
September 27, 2020
I purchased my vehicle ay Downey Penske in 2014 and have been getting my maintenance there ever since. The scheduling system is great, the staff are friendly and knowledgeable and the facility is always cle been getting my maintenance there ever since. The scheduling system is great, the staff are friendly and knowledgeable and the facility is always clean. I enjoy going there! More
by asmilethatpretty
Employees Worked With
Sean Weaver
September 26, 2020
They were prompt ! The service rep. Nancy Velasco was very courtesy and professional. Will take my car to Penski Toyota in future!Would recommend your service department to family and friends. very courtesy and professional. Will take my car to Penski Toyota in future!Would recommend your service department to family and friends. More
by Geennie7
Employees Worked With
Nancy Velasco
September 25, 2020
Prices for services can be better during this pandemic. I did wait about 7 min in front of a cubicle to pick up my car before someone actually asked me if I had been helped. did wait about 7 min in front of a cubicle to pick up my car before someone actually asked me if I had been helped. More
by Lupeanzaldo91
Employees Worked With
Jennifer Norsworthy
September 25, 2020
Excellent and cortecius muy atenta la.muchacha que me atendió. Muchas gracias Te sientes bien. Cuando te atienden bien😉y los recomendare desde siempre gracias atendió. Muchas gracias Te sientes bien. Cuando te atienden bien😉y los recomendare desde siempre gracias More
by manuelh9309
Employees Worked With
Sean Weaver, Jennifer Norsworthy
September 15, 2020
I scheduled my service appointment with Alex Ramirez for my Tacoma truck. He never fails to provide the best customer service always explaining what my truck will need for maintenance make sure I’m updated my Tacoma truck. He never fails to provide the best customer service always explaining what my truck will need for maintenance make sure I’m updated with everything, Which is something you don’t get to often. Penske Toyota Downey has outstanding staff,Keep up the good service. More
by Bonilla85
Employees Worked With
Alex Ramirez , Sean Weaver, Jennifer Norsworthy
September 10, 2020
Great customer service. Nancy was extremely helpful and courteous. She went the extra mile to help me and give me the necessary information regarding my case. I will definitely recommend to family and frie courteous. She went the extra mile to help me and give me the necessary information regarding my case. I will definitely recommend to family and friends. More
by Vittorito40
Employees Worked With
Nancy
July 03, 2020
Worst customer service !!! I arrived at the dealership at 7:05pm and they had a RAV4 TRD. so I was ready to get it, after waiting a couple of minutes Beto approached us and he s I arrived at the dealership at 7:05pm and they had a RAV4 TRD. so I was ready to get it, after waiting a couple of minutes Beto approached us and he said that they where closing and all the cars will be locked and basically he did't wanted to sell a car.... Told him I'm ready to buy right now !!! this is the car that I been looking for lets do this !!! paying cash for it.... he told me we are closed so come back tomorrow???? guess what?? I'm not going back ever !!!! Called the General Sales Manager... left message and no call back. BAD SERVICE ...... More
by Ready to Buy
Employees Worked With
BETO
October 05, 2018
Our first car Summary - I am sure my situation was a fluke but it was a little disorganized to say the least. Fortunately, three guys made the night a very positive Summary - I am sure my situation was a fluke but it was a little disorganized to say the least. Fortunately, three guys made the night a very positive experience. I would love to give 5 stars but think that would not be fair due to my unique situation. But I will recommend them in the future. Thanks to Andrew Contreras, Sam Chakra and Vu Trang. So I needed a new car. I am was a first time car buyer and I had been shopping around for about a week set on getting a Prius for the gas mileage. I found a used 2013 at Toyota Penske in Downey and even though it was a 2 hour drive in traffic i decided it was worth it. Make sure you read the positive :) Negative - I called about 3 hours before and made an appointment for 730pm. When I showed up no one new who we were or what car we had come to look at. We spent about 15 minutes or more just trying to figure out which car it was and i had to go back into carfax where i had found it originally to show them. Was disappointed in the lack of communication with there staff. Then, because the car had not been pulled out before we got there, began the fun part. I am not exaggerating it was over an hour of searching for the car. No one seemed to know where it was. Turns out that someone there had pulled off all the stickers to make it unidentifiable. Positive - throughout this whole experience Andrew Contreras(sales staff) was there trying to make the situation the best he could. He really did an exceptional job. I have worked in the service industry for about 10 years now and it is hard to find people like him who were as patent and willing to just keep looking for a car when others would have just said...I already looked there... He was friendly and understanding all around. The second person we dealt with there was one of the managers Sam Chakra. He was just as helpful and apologized for being unable to locate the car for such a long time. told me that it was the first time this had ever happened and honestly I completely believed him. Mostly because everything else ran so smoothly which is due in large to his help. Lastly was the finance guy Vu Trang. This guy was awesome. Super helpful and couldn't have asked for someone who was more knowledgeable about everything we could use. He explained what everything was and the pros and cons of it so that making a decision was easy. This was extremely important for me and my wife being first time car buyers. We drove off in our new car and lived happily ever after. More
by Andrew Yonkers
Employees Worked With
Andrew, Sam, Vu
