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Penske Toyota

Downey, CA

4.8
1,565 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,565 Reviews of Penske Toyota

October 17, 2020

They accommodate my appointment with my work schedule. Taking my car for service in the past to other places was always complicated, not here. Fast and friendly service, Thank you so much More

by RCazares76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy V
Oct 17, 2020 -

Penske Toyota responded

Thank you for the five star review! I am glad you found our service to be fast and efficient! I will be sure to thank our team for you!

October 17, 2020

I was informed of services they recommended I have done, the costs for these services (which they applied discounts to), and when my car would be ready. I was very satisfied with the service. I have alway More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Arauz
Oct 17, 2020 -

Penske Toyota responded

Chris- Thank you for the 5-Star Review! We work incredibly hard to provide our customers with an amazing service experience, and hearing feedback like yours is why we do it! We appreciate your business and we can't wait to see you again soon!

October 12, 2020

They are very helpful Avery time I need .they always try the best to help me and are very respectful . Excelente team I will recommend the Dealer More

by Blancaflores277718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 12, 2020 -

Penske Toyota responded

Blanca, thanks for taking the time to share your outstanding experience with Jennifer and Sean! We appreciate your positive feedback, and we look forward to working with you again soon.

October 11, 2020

Friendly service, they accepted my coupon without a problem and explained a price change due to the size of motor in vehicle. I saw a woman disinfecting seating area. Estimated time for service was a More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iven
Oct 11, 2020 -

Penske Toyota responded

Thank you for the great review, John. We are happy to know that you enjoyed our services and accommodations. We look forward to working with you again.

October 09, 2020

Good service. Very clean service area. Always feel welcome. Appreciate how fasti got serviced. I sat down at a desk and worked and every 10 minutes a cleaning lady was cleaning. Thank you I felt so sa More

by Teampraslin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 09, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you were provided with good and quick service. We hope that you will continue to choose us as your dealership.

October 09, 2020

I had the opportunity to have Alex in service department help me. I have been to Downey Penske services before many of times and never has anyone ever help me with such great attitude and service. I great More

by Rebecca Correa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 09, 2020 -

Penske Toyota responded

Thank you for the wonderful review, Rebecca! We are so pleased to see that Alex's outstanding service has earned such high praise. We can't wait to share your review with him. If there is anything else we can do for you, please be sure to let us know.

October 04, 2020

Johnny was attentive , friendly and informative. The technicians that did the work on my vehicle did a good job. My car is running great . The receptionist that book my appointment was very helpful . Ex More

by Iliangnzlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 04, 2020 -

Penske Toyota responded

Thank you for the great review. We will be sure to thank Johnny and the rest of the team for taking great care of your RAV4. We look forward to working with you again.

October 03, 2020

Always very helpful and answered every quiestion i have. I would highly recommend family and friends, never disappoint when i come in for service or anything i need. More

by jeanelymadrigal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferey., Jennifer Norsworthy
Oct 03, 2020 -

Penske Toyota responded

Thank you for the great review. We are happy to know that you were more than satisfied with our services. We look forward to working with you again.

October 02, 2020

I’ve been a Penske costumer for over 15 year and Thomas is the reason why I keep going back to Penske ... his costumer service is second to none More

by Rafmoon84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 03, 2020 -

Penske Toyota responded

Thank you for your repeat and loyal business. Thomas is an incredible team member and we're super lucky to have him with us. If there's anything else we can do, please feel free to reach out!

September 29, 2020

The service I received was an awesome especially from Sheila She always goes the extra mile to please her customers. As well as the service advisor she was so friendly and the technician was very pleasan More

by labibemeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vasquez
Sep 29, 2020 -

Penske Toyota responded

Thank you so much for taking the time to share how awesome everything went. We agree! Sheila definitely goes that extra step to make our customers happy and we're super grateful that she's on our team. We're glad you enjoyed your experience and we hope to see you again down the road!

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