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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

February 06, 2021

My whole experience at Penske Downey was amazing. Danish was highly recommended by family members and he didn’t disappoint. Not only did he give us a great deal on our RAV4 but he also made sure that he wal More

by Lulu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danish Khan
Feb 07, 2021 -

Penske Toyota responded

Thank you so much for your feedback! We are glad to see that you enjoyed your sales experience here at Penske Toyota of Downey!

February 04, 2021

I was quite satisfied with my experience with Penske. I received the truck I desired and felt the sales manager, Mr Linh Lam was professional, friendly and efficient. More

by Tafoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Feb 04, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review. We're glad to hear you are satisfied with the high level of customer service you received with Linh, and with your purchase. We hope you continue to love your new truck, and we look forward to taking care of any of your auto needs in the future at Penske Toyota of Downey.

February 02, 2021

Berenice Martinez is the best! She's usually my go to advisor besides Ivan Huerta. Her customer service is expeditious and makes you always feel like a valued customer. More

by maynardmartin11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez, Ivan Huerta, Jennifer Norsworthy
Feb 03, 2021 -

Penske Toyota responded

Hello, thank you so much for the kind words with Berenice and Ivan! It was a pleasure working with you. We can't wait to work with you again in the future.

February 02, 2021

Great experience with this dealership Rick Burgess was awesome and knowledgeable and funny too! The finance team Was informative and easy to talk to as well. I’d recommend this dealership sales person Ri More

by Brizesfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burgess
Feb 03, 2021 -

Penske Toyota responded

Hi there, thank you so much for the kind words with Rick and our team! We're glad to hear your experience was positive. We truly appreciate your continued support and hope to see you again.

January 31, 2021

They do customer first. They give very excellent service. When it comes to price, it very competitive with other dealership. They always makes you satisfied with the results. More

by Jrramoran2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Feb 01, 2021 -

Penske Toyota responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 29, 2021

Very easy to schedule service appointments online. They confirmed my appointment 1 day before by leaving a voice mail. Personnel is always very courteous and friendly More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
January 29, 2021

Service Representative Nancy was very professional and answered all my questions clearly and politely. This is the professionalism we need while were all uneasy going through this pandemic. My vehicle was More

by Uclarich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Jan 30, 2021 -

Penske Toyota responded

Thank you for the great review! We are pleased to see that Nancy's amazing service answered all your questions so satisfactorily and that your vehicle was done in a timely manner. If Penske Toyota of Downey can do anything else for you, please be sure to let us know.

January 29, 2021

Customer service are very friendly, fast and honest to let you know what is wrong with your car with no pressure to fix the problem right away. More

by Tonya Dang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 30, 2021 -

Penske Toyota responded

That's wonderful to see, Tonya! We appreciate your feedback and will be sure to share it with the Penske Toyota of Downey team. If we can be of future service, please be sure to let us know.

January 26, 2021

Once again, Penske Toyota staff took care of business. Very professional, attentive, courteous, and knowledgeable. Please continue to provide this type of service, it is appreciated.. Thank you Albert More

by ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Jan 27, 2021 -

Penske Toyota responded

Your review made me smile. We love hearing that our employees, such as Albert, are going above and beyond for our customers and delivering reliable service. Until we see, you next we will be sure to keep up our timely services and courteousness.

January 25, 2021

The service department was outstanding. The prices were fair and I didn't feel like they were trying to make extra money off of me. I would drive an extra 25 miles to get serviced at this location. More

by LAcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernice
Jan 26, 2021 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department and we hope that you will continue to visit us at Penske Toyota of Downey!

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