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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

March 14, 2021

I had nothing but great experience , specially with Bernice Martinez, the place is clean restroom are clean the waiting room clean very happy with the there service More

by Paintbal71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernice Martinez
Mar 16, 2021 -

Penske Toyota responded

Thank you for the wonderful review! We are happy to see that Bernice went above and beyond to ensure your visit to Penske Toyota of Downey was an outstanding one. If we can do anything else for you, please be sure to let us know.

March 08, 2021

Linh Lam has to take all the credit for my purchase. I had experiences with other dealers but NO bother dealer tops Linh Lams customer service. More

by CarlosGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Mar 10, 2021 -

Penske Toyota responded

Thank you for the five-star review! We love knowing that you received terrific customer service with us. Please let us know if there is anything else that we can do for you.

Mar 10, 2021 -

CarlosGarcia responded

I would like to get information on where to buy parts for my Tacoma for good deals.

March 06, 2021

Service advisor was great. Good facilities and service. Would definitely recommend and will be back. Very easy to schedule and pay online for service. A rating More

by Duke_90248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Mar 07, 2021 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you were happy with our Service Department and we hope that you will continue to choose Penske Toyota of Downey as your dealership!

March 06, 2021

Was called on Sunday and told parts they ordered for my truck on Wednesday where in and that they could be installed on Tuesday. Got there and guess what, NO PARTS had to leave truck there ALL day for som More

by braids15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Mar 08, 2021 -

Penske Toyota responded

Hello, Your satisfaction is important to us and I would appreciate the opportunity to speak with you about your feedback. Would you mind emailing your preferred contact information to me at svazquez@socalpenske.com? I look forward to speaking with you. Best Regards, Sheila Vazquez Service Manager Penske Toyota of Downey 9136 Firestone Boulevard Downey, CA 90241 P: (562) 904-5621

March 05, 2021

I brought my car in for service and Johnny Jimenez helped out with all my concerns. His efforts to find the best solution is very much appreciated! More

by M.Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny, Jimenez
Mar 06, 2021 -

Penske Toyota responded

Thanks for sharing your thoughts about your experience with Penske Toyota of Downey. We appreciate your business and hope to see you again soon!

March 03, 2021

Awesome dealership and I’m going to recommend to my family and friends if they need to buy a new or used vehicle love this place! More

by maryjane1967mcl@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant
Mar 04, 2021 -

Penske Toyota responded

Thank you for the wonderful review, Mary Jane! We are thrilled to learn that we have earned your recommendation. If Penske Toyota of Downey can do anything else we can do for you, please be sure to let us know.

March 01, 2021

the person that helped me and is my go to guy for any questions about my car is Albert. he has amazing customer service and is friendly and cares about what you need and always goes above and beyond his More

by Mreyes7814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert A
Mar 02, 2021 -

Penske Toyota responded

Thank you for the excellent review! We are so happy to learn that Albert's outstanding service was personable and attentive. If Penske Toyota of Downey can do anything else for you, please be sure to let us know.

March 01, 2021

I have the best experience with the dealer and with the personal that work there they are very professional and friendly I recomend you will be very satisfied More

by Pantherlinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GRANT POTTER
Mar 02, 2021 -

Penske Toyota responded

Thank you for visiting Penske Toyota of Downey. We are happy to know that you enjoyed friendly and professional service. We look forward to working with you again.

February 26, 2021

I give 5 stars. I think they have the best costumer service. Always respectful and willing to help. They always try to make costumers happy and give the best deals. Keep up the good work. Especially More

by Butterfly27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser Arzate
Feb 26, 2021 -

Penske Toyota responded

Hello there, thank you for the five-star feedback! We're pleased to know Ceaser has given you exceptional service. If there is anything else we can do for you, please let us know.

February 24, 2021

Great customer service. I took my truck for an oil change. They did a great job. Berenice was very helpful. She offered me a service plan that was a good deal for me. More

by Lito sh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berenice
Feb 25, 2021 -

Penske Toyota responded

Thank you for the kind review! We love knowing that you received great customer service during your oil change. Please let us know if we can be of any further assistance here at Penske Toyota of Downey.

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