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Penske Toyota
Downey, CA
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1,633 Reviews of Penske Toyota
Very friendly & accomodating! Informed me every hour regarding the status of the service! The service advisor works great! Only yhe time of service works longer than before! I don’t know why, it took me regarding the status of the service! The service advisor works great! Only yhe time of service works longer than before! I don’t know why, it took me 3 hrs. Maybe, there were lots of customers at that time! All in all 5 stars! More
Good service team and sales team went above and beyond for me . Thank you for everything and I would recommend this dealer to friends and family. for me . Thank you for everything and I would recommend this dealer to friends and family. More
Not professional. Poor service.Went in for fuel pump Not professional. Poor service. Went in for fuel pump recall. First of all, the "appointment line greeter" did not even speak to me in English. I had Not professional. Poor service. Went in for fuel pump recall. First of all, the "appointment line greeter" did not even speak to me in English. I had to tell him TWICE that I did not speak Spanish. What does that tell you about their preferred clientele? And oh by the way, did they tell you when you made the appointment to come in with less than a half tank of gas? NO THEY DID NOT! Had I know I would not have filled up before I went in. I LEFT because I really could not afford for them to dump a half a tank of gas. Even though I bought (not leased) my car here, they let me know they do not want my business so I won't be returning. (did not work w/mgt but had to check in order to submit) More
Met all my requirements with great personality! Cesar Met all my requirements with great personality! Cesar was knowledgeable and got me the best prices possible. Would love to have him for all my servi Met all my requirements with great personality! Cesar was knowledgeable and got me the best prices possible. Would love to have him for all my services. More
Changed gas pump on recall and oil change. Was done fairly quick. They offered to wash my vehicle asked for extra 20 min to wash it but they didn’t wash it not sure why they offer if they don’t follow fairly quick. They offered to wash my vehicle asked for extra 20 min to wash it but they didn’t wash it not sure why they offer if they don’t follow thru. Makes me wonder if they did end up changing the gas pump and oil change since they couldn’t even do a car wash.... More
Great service! Nancy was very professional and helpful. She explained with detail what they were going to be replacing on my vehicle. Thank you nancy! She explained with detail what they were going to be replacing on my vehicle. Thank you nancy! More
Professional people. Excellent service. Great stock. Every body than work there is too professional. Decissions quickly. Many financial aids. Good maintenance shop. Ask for Beto Viera. Excellent salesma Every body than work there is too professional. Decissions quickly. Many financial aids. Good maintenance shop. Ask for Beto Viera. Excellent salesman. More
Both Dan (sales rep) and Vu (finance) helped greatly and were really honest about my decision. They also both explained all well and answered all my questions. Thank you both were really honest about my decision. They also both explained all well and answered all my questions. Thank you both More
Great customer service. Rogelio was excellent and the financial guy was great very helpful and curious. I have been there a few times and I will always look for Rogelio financial guy was great very helpful and curious. I have been there a few times and I will always look for Rogelio More
The service advisor, Thomas Arthur is a straightforward honest individual. He was recommended by someone else. He’s the reason I feel confident about taking my car to this location. honest individual. He was recommended by someone else. He’s the reason I feel confident about taking my car to this location. More