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Penske Toyota

Downey, CA

4.8
1,633 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,633 Reviews of Penske Toyota

April 12, 2021

Very friendly & accomodating! Informed me every hour regarding the status of the service! The service advisor works great! Only yhe time of service works longer than before! I don’t know why, it took me More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Apr 13, 2021 -

Penske Toyota responded

Edwin- We are delighted to know that you had a great experience with Richard and our Service Department. We look forward to servicing your vehicle again at Penske Toyota of Downey!

April 07, 2021

Good service team and sales team went above and beyond for me . Thank you for everything and I would recommend this dealer to friends and family. More

by lopezchristian5662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Arambula, Sean Weaver, Jennifer Norsworthy
Apr 08, 2021 -

Penske Toyota responded

Thank you for visiting Penske Toyota of Downey. We are happy to know that you enjoyed our Sales and Service Teams. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 06, 2021

Not professional. Poor service.Went in for fuel pump Not professional. Poor service. Went in for fuel pump recall. First of all, the "appointment line greeter" did not even speak to me in English. I had More

by unsatisfied
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 07, 2021 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your fuel pump recall. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 02, 2021

Met all my requirements with great personality! Cesar Met all my requirements with great personality! Cesar was knowledgeable and got me the best prices possible. Would love to have him for all my servi More

by CocoChugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arzate, Service Dept.
Apr 03, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review and share your experience with Cesar! We appreciate the five-star rating. Please come back and see us at Penske Toyota of Downey anytime.

March 31, 2021

Changed gas pump on recall and oil change. Was done fairly quick. They offered to wash my vehicle asked for extra 20 min to wash it but they didn’t wash it not sure why they offer if they don’t follow More

by j.robles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 01, 2021 -

Penske Toyota responded

Hi, I appreciate your feedback regarding your service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

March 30, 2021

Great service! Nancy was very professional and helpful. She explained with detail what they were going to be replacing on my vehicle. Thank you nancy! More

by More19ita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Mar 31, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review and mentioning Nancy! We are thrilled to hear our Service Department was able to assist you and get you and your vehicle back on the road. Please come back and see us at Penske Toyota of Downey anytime.

March 27, 2021

Professional people. Excellent service. Great stock. Every body than work there is too professional. Decissions quickly. Many financial aids. Good maintenance shop. Ask for Beto Viera. Excellent salesma More

by jmarquez_correa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beto Viera
Mar 28, 2021 -

Penske Toyota responded

Thank you for visiting Penske Toyota of Downey. We will be sure to thank Beto for providing you with excellent service. We look forward to working with you again.

Mar 28, 2021 -

jmarquez_correa responded

Great

March 26, 2021

Both Dan (sales rep) and Vu (finance) helped greatly and were really honest about my decision. They also both explained all well and answered all my questions. Thank you both More

by G.Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Vu
Mar 27, 2021 -

Penske Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2021

Great customer service. Rogelio was excellent and the financial guy was great very helpful and curious. I have been there a few times and I will always look for Rogelio More

by Ena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Mar 21, 2021 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share the positive customer experience you had with Rogelio. If there is anything else you would like to share, please do not hesitate to reach out to our team directly, Ena!

March 17, 2021

The service advisor, Thomas Arthur is a straightforward honest individual. He was recommended by someone else. He’s the reason I feel confident about taking my car to this location. More

by art4alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Mar 18, 2021 -

Penske Toyota responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Penske Toyota of Downey!

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