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Penske Toyota

Downey, CA

4.8
1,487 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,487 Reviews of Penske Toyota

October 24, 2020

Very satisfied with the service for Nancy,Velazco. In Penske Toyota Downey.Ca so every time to coming for my Toyota Prius C services.Thanks. More

by Kalitope.cs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy, Velazco
Oct 25, 2020 -

Penske Toyota responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

October 24, 2020

Very good experience. Quick check in, Courteous, Very good experience. Quick check in, Courteous, professional attendant. Environment was clean, social distancing was being practiced and set up i More

by phil46and7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Oct 24, 2020 -

Penske Toyota responded

Phil, thank you so much for the positive review about our public health and safety practices. We are so glad we could be of service to you!

October 23, 2020

The service representative, Nancy V. Was great with the explination of the recall replacement and reassuring that all will be well. The car rental rep, Corina H. was awesome and patient. Penski team is wel More

by srsergio213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco , Corina Hernandez
Oct 23, 2020 -

Penske Toyota responded

Thank you for the excellent review! We are so glad to see that Nancy's outstanding communication made your visit go smoothly. We'll pass along your compliments to Corina as well. Please let us know if we can do anything else for you.

October 23, 2020

Penske Toyota of Downey is a State-of-the-art facility as far as I am concerned. I've never experienced any type of difficulty ever! I am always treated as a Valued Customer, and with the utmost respect. More

by Startmire323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Swanenburg, Jason Roberts, Sheila Vasquez, Richard Tee
Oct 24, 2020 -

Penske Toyota responded

Thank you for the great review! We're happy to see that our facility and team have made such a positive impression on you. Please come back at any time!

Oct 25, 2020 -

Startmire323 responded

After many years of complete satisfaction of service performed on my vehicle, I feel a public response is perfectly warranted.

October 23, 2020

Our sales associate, Linh Lam, made our car purchase the best experience. That is why we bought a second car from him. He had all the paperwork ready and provided a safe environment and quick turnaround dur More

by TaniDesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Oct 24, 2020 -

Penske Toyota responded

Thank you for the excellent review, Tani! We can't wait to share your kind words with Linh and are glad to see that his superior service has earned your recommendation and loyal business. Congratulations on your purchase; we look forward to working with you again.

October 22, 2020

From dropping off my car to picking it up, Penske’s From dropping off my car to picking it up, Penske’s service associate, Albert Arauz, provided excellent service! I would definitely return for servic More

by JQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberta Arauz, Service Associate
Oct 22, 2020 -

Penske Toyota responded

Hello, thank you so much for the kind words with Albert! We're pleased to hear your experience was excellent. We hope you consider us again in the future.

October 22, 2020

The service was efficient and wasn't costly. I highly reccomend coming here. The assistant service manager was very polite and helpful and the workers as well. More

by Jorge.islas1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Oct 23, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and to know that our team was helpful and polite. We appreciate you recommending us!

October 21, 2020

This place is my favorite for many reasons , best service, staff is really nice, best deals. I know this place for many... years, and every time I want to buy a new car, I go back! More

by Leidiana Contreras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Ayala
Oct 22, 2020 -

Penske Toyota responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

October 21, 2020

As always, I was informed of what services were recommended and had them done. I was informed of the progress and appreciated the ease of the service. More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rigo five stars
Oct 21, 2020 -

Penske Toyota responded

Thank you for sharing your excellent service experience with Rigo! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

October 20, 2020

They were Wonderful to me just wish they could’ve just fix my tire because they found and object in one Of my tire overall they were great thanks 😊 More

by Michi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Jimenez , Sean Weaver, Jennifer Norsworthy
Oct 21, 2020 -

Penske Toyota responded

Thank you for the feedback! We are happy to know that overall you had a great experience with us and we will make sure to share all your feedback with management!

Oct 21, 2020 -

Michi responded

I thought everything went great just the only thing if they found an sharp object in my tire just wish you would allow them to fix or put a new tire for my new car is still Farley new I believe i got it for his new lease car I should of gotten a new tire for that sharp object into my tire Lucky that sharp object it didn’t go through the tire now have to keep an eye on my tire if you would of just allow the Mechanic to allow to replace the tire for that one time to save me money unless I would’ve done it myself on purpose it’s a domestic tired and it would be out of my pocket But overall my experience there was great and thanks to John Jimenez helpful nice and polite and thank you very much

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