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Penske Toyota

Downey, CA

4.8
1,488 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,488 Reviews of Penske Toyota

November 11, 2020

I like the location and very comfortable seating. The staff was very professional. I did not have to wait too long. Also it was very comfortable. More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 12, 2020 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you enjoy our dealership and we hope that you will continue to choose us as your dealership!

November 08, 2020

Mr. Thomas Arthur gives great service. took care of my car's issue in speedy way. The free wifi allowed me to do my office work while waiting for the car to be repaired More

by yzutler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Nov 08, 2020 -

Penske Toyota responded

Thank you for the great review! We will be sure to let Thomas know how happy you are with his service, and are pleased to see he took care of you in a timely manner. Please let us know if there is anything else we can do for you.

November 08, 2020

Richard Tee is very professional, caring and knowledgeable in his service. He explained in details about the service and how or what was or would be done to the car. More

by Thi Nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Nov 08, 2020 -

Penske Toyota responded

Thank you for the great review, Thi. We will be sure to thank Richard for providing you with knowledgeable service. We look forward to working with you again.

November 02, 2020

Mr. Richard Tee is great. The service is always excellent. I have been taking my cars for more than 10 years and always is the same quality. More

by Julia toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Nov 03, 2020 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share great feedback for Richard. We appreciate your loyal business and look forward to being of assistance for many more years to come.

October 30, 2020

I went in to get my car serviced and they were very polite, quick and attentive. Thank you to sheila for being great. Will be coming here again! More

by Bgalda11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila
Oct 31, 2020 -

Penske Toyota responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

October 30, 2020

Extremely happy for service provided. Diego was very pleasant and helpful to work with. I will return to this dealership for service of my car. Best dealership! More

by msca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Ferrer
Oct 31, 2020 -

Penske Toyota responded

Thank you for taking the time to leave a review, we appreciate your feedback! Diego will be glad to hear that you mentioned him! Take care!

October 30, 2020

Great service!! It took a while to get my vehicle but it’s understandable given we have covid-19 guidelines. If I decide to upgrade to a new toyota i will come back here 🙂 More

by Strasch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Arauz
Oct 31, 2020 -

Penske Toyota responded

Thank you for taking the time to write a review! We look forward to working with you again soon!

October 29, 2020

As expected, the service advisor was very accomodating. He explained everything to me, give me the cost & offer me an extension of 5 mote services for a very cheap price! All in all it’s an excellent exper More

by Edwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Oct 30, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of your service advisor! We value your business and we look forward to any future visits!

October 29, 2020

Really good service, went for a maintenance and told me everything that was wrong with my car. they are really taking precautions with corana virus definitely suggest going. Fast service. 100% recommended! More

by Vicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iven Vargas
Oct 30, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! It is wonderful to know that you were provided with good service and to know that you were comfortable at our dealership. We appreciate you recommending us and we are always here to help!

October 28, 2020

ok service to be my first time, they have a free carwash, but i had to ask for which it’s NOT ok, should be done no question ask More

by Ricny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Oct 28, 2020 -

Penske Toyota responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey eswanenburg@socalpenske.com

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