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Penske Toyota

Downey, CA

4.8
1,490 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,490 Reviews of Penske Toyota

December 19, 2020

The service here is always exceptional. They go above and beyond for their customers. I always appreciate their knowledge and attention to detail. We recommend them to family. More

by Rivas130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant potter
Dec 19, 2020 -

Penske Toyota responded

Thank you so much for your exceptional feedback for our team at Penske Toyota of Downey. We truly appreciate your recommendation and hope you have a wonderful day!

December 17, 2020

Execellent! My service advisor is Thomas Arthur and my car always comes out well taken care of. Everyone at the facility are friendly, patient and professional. More

by T
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 18, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department and to know that our team was helpful, especially Thomas. We appreciate your business at Penske Toyota of Downey!

December 17, 2020

I like how honest the service writer are. And I appreciate how good job the technician perform on my car. Like extended warranty offer. Yeah More

by Alejandro Perez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 17, 2020 -

Penske Toyota responded

Hi Alejandro, thank you so much for the great review! We're happy to know our team has given you excellent service. Have a wonderful day!

December 17, 2020

It was a pleasant experience... very friendly and helpful.. Mr. Potter was friendly and told me everything that my truck needed (parts) ... I would highly recommend this dealership.... Thank you and More

by El Juan23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Dec 18, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of our team, especially Mr. Potter! We appreciate your recommending us at Penske Toyota of Downey!

December 17, 2020

Hello I am really upset about the service I did have the technician I don’t think he was capacite doing this job first he did not erase service light he didn’t change label with the new service date it was More

by Jesse.baraho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sonia
Dec 18, 2020 -

Penske Toyota responded

Jesus, I appreciate your feedback regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey eswanenburg@socalpenske.com

December 15, 2020

Fantastic. I have used this dealership in the past and I will do again in the future. Couldn't be happier. Thanks again for everything. More

by bstephanovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Dec 15, 2020 -

Penske Toyota responded

Thanks for the wonderful review and feedback! We appreciate your business and loyalty. Thank you for choosing Penske Toyota of Downey. We hope to see you again in the near future. Have a great day!

December 14, 2020

I had an excellent experience with getting a car here. Linh Lam helped me. He is quite knowledgeable and extremely helpful. He answered all my questions and made the experience a pleasant one. More

by lorster77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Dec 15, 2020 -

Penske Toyota responded

Thank you so much for taking the time to share what an excellent experience you had. We're super happy to see that Linh has provided you with an outstanding level of care. Congratulations on your vehicle! Please feel free to reach out to our team at Penske Toyota of Downey for any future automotive needs.

December 14, 2020

Fast and very professional. Courteous and attentive staff. Notified me of work that needs to be done and gave me the option of doing it there or going elsewhere. More

by gil13gonzo1104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 14, 2020 -

Penske Toyota responded

Thank you for taking the time to leave us your feedback for Penske Toyota of Downey. Feel free to reach out if we can help with other services!

December 11, 2020

Thomas Arthur is our service advisor. He is the only advisor I listen to. Penski is where we bought our Toyota and if I ever get to buy another one it will be there. I have never had a problem with th More

by sharonandchuck60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lin in sales
Dec 12, 2020 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share what a positive service experience you had. We're super happy to see your satisfaction and we look forward to seeing you here with us next time for any future Toyota needs.

December 09, 2020

Linh was great! He was very thorough and once’s I explained what I was looking for, he was able to guide me and I ultimately made my decision based off his expertise. More

by Kim P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linh
Dec 10, 2020 -

Penske Toyota responded

Kim, thank you for taking the time to write a positive review! We are happy to hear that Linh was able to help you find a great car and was able to make the overall experience at our dealership great. If you ever need help with your vehicle, feel free to give us a call!

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