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Penske Toyota

Downey, CA

4.8
1,490 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,490 Reviews of Penske Toyota

February 01, 2021

Berenice Martinez is the best! She's usually my go to advisor besides Ivan Huerta. Her customer service is expeditious and makes you always feel like a valued customer. More

by maynardmartin11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Berenice Martinez, Ivan Huerta, Jennifer Norsworthy
Feb 02, 2021 -

Penske Toyota responded

Hello, thank you so much for the kind words with Berenice and Ivan! It was a pleasure working with you. We can't wait to work with you again in the future.

January 31, 2021

They do customer first. They give very excellent service. When it comes to price, it very competitive with other dealership. They always makes you satisfied with the results. More

by Jrramoran2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Potter
Feb 01, 2021 -

Penske Toyota responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 29, 2021

Service Representative Nancy was very professional and answered all my questions clearly and politely. This is the professionalism we need while were all uneasy going through this pandemic. My vehicle was More

by Uclarich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Jan 30, 2021 -

Penske Toyota responded

Thank you for the great review! We are pleased to see that Nancy's amazing service answered all your questions so satisfactorily and that your vehicle was done in a timely manner. If Penske Toyota of Downey can do anything else for you, please be sure to let us know.

January 29, 2021

Customer service are very friendly, fast and honest to let you know what is wrong with your car with no pressure to fix the problem right away. More

by Tonya Dang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 30, 2021 -

Penske Toyota responded

That's wonderful to see, Tonya! We appreciate your feedback and will be sure to share it with the Penske Toyota of Downey team. If we can be of future service, please be sure to let us know.

January 28, 2021

Very easy to schedule service appointments online. They confirmed my appointment 1 day before by leaving a voice mail. Personnel is always very courteous and friendly More

by Ruth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
January 26, 2021

Once again, Penske Toyota staff took care of business. Very professional, attentive, courteous, and knowledgeable. Please continue to provide this type of service, it is appreciated.. Thank you Albert More

by ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert
Jan 27, 2021 -

Penske Toyota responded

Your review made me smile. We love hearing that our employees, such as Albert, are going above and beyond for our customers and delivering reliable service. Until we see, you next we will be sure to keep up our timely services and courteousness.

January 25, 2021

The service department was outstanding. The prices were fair and I didn't feel like they were trying to make extra money off of me. I would drive an extra 25 miles to get serviced at this location. More

by LAcars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernice
Jan 26, 2021 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department and we hope that you will continue to visit us at Penske Toyota of Downey!

January 17, 2021

Excellent services, good knowledge, clear information and good courtesy. Dealer place is very clean, I felt comfortable while waiting there in this Pandermic time. Well done for Downey Toyata. More

by Ta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Jimenez
Jan 18, 2021 -

Penske Toyota responded

Thank you so much for your sweet words! We take pleasure in hearing that John is working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

January 13, 2021

The service representative was very polite and professional. It was a pleasure meeting her. It was a good visit considering the Covid-19 emergency crisis! More

by ericka1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia Vazquez
Jan 14, 2021 -

Penske Toyota responded

Thank you for your review! Please reach out to us at Penske Toyota of Downey if you need anything in the future!

January 13, 2021

Efficient, friendly, got it done on time. A full service dealership. Good price on tires also. Very good work in body shop. Got my parts order quickly also. More

by edwyche54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jan 14, 2021 -

Penske Toyota responded

Thank you for stopping at Penske Toyota of Downey! We hope to see you again soon!

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