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Penske Toyota

Downey, CA

4.8
1,490 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,490 Reviews of Penske Toyota

April 02, 2021

Met all my requirements with great personality! Cesar Met all my requirements with great personality! Cesar was knowledgeable and got me the best prices possible. Would love to have him for all my servi More

by CocoChugs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Arzate, Service Dept.
Apr 02, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review and share your experience with Cesar! We appreciate the five-star rating. Please come back and see us at Penske Toyota of Downey anytime.

March 31, 2021

Changed gas pump on recall and oil change. Was done fairly quick. They offered to wash my vehicle asked for extra 20 min to wash it but they didn’t wash it not sure why they offer if they don’t follow More

by j.robles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 01, 2021 -

Penske Toyota responded

Hi, I appreciate your feedback regarding your service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

March 29, 2021

Great service! Nancy was very professional and helpful. She explained with detail what they were going to be replacing on my vehicle. Thank you nancy! More

by More19ita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Mar 30, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review and mentioning Nancy! We are thrilled to hear our Service Department was able to assist you and get you and your vehicle back on the road. Please come back and see us at Penske Toyota of Downey anytime.

March 26, 2021

Both Dan (sales rep) and Vu (finance) helped greatly and were really honest about my decision. They also both explained all well and answered all my questions. Thank you both More

by G.Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan, Vu
Mar 27, 2021 -

Penske Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2021

Professional people. Excellent service. Great stock. Every body than work there is too professional. Decissions quickly. Many financial aids. Good maintenance shop. Ask for Beto Viera. Excellent salesma More

by jmarquez_correa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beto Viera
Mar 27, 2021 -

Penske Toyota responded

Thank you for visiting Penske Toyota of Downey. We will be sure to thank Beto for providing you with excellent service. We look forward to working with you again.

Mar 27, 2021 -

jmarquez_correa responded

Great

March 21, 2021

Great customer service. Rogelio was excellent and the financial guy was great very helpful and curious. I have been there a few times and I will always look for Rogelio More

by Ena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Mar 21, 2021 -

Penske Toyota responded

Thank you so much for taking a moment of your day to share the positive customer experience you had with Rogelio. If there is anything else you would like to share, please do not hesitate to reach out to our team directly, Ena!

March 17, 2021

The service advisor, Thomas Arthur is a straightforward honest individual. He was recommended by someone else. He’s the reason I feel confident about taking my car to this location. More

by art4alfredo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Mar 18, 2021 -

Penske Toyota responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Penske Toyota of Downey!

March 14, 2021

I had nothing but great experience , specially with Bernice Martinez, the place is clean restroom are clean the waiting room clean very happy with the there service More

by Paintbal71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernice Martinez
Mar 15, 2021 -

Penske Toyota responded

Thank you for the wonderful review! We are happy to see that Bernice went above and beyond to ensure your visit to Penske Toyota of Downey was an outstanding one. If we can do anything else for you, please be sure to let us know.

March 08, 2021

Linh Lam has to take all the credit for my purchase. I had experiences with other dealers but NO bother dealer tops Linh Lams customer service. More

by CarlosGarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Mar 10, 2021 -

Penske Toyota responded

Thank you for the five-star review! We love knowing that you received terrific customer service with us. Please let us know if there is anything else that we can do for you.

Mar 10, 2021 -

CarlosGarcia responded

I would like to get information on where to buy parts for my Tacoma for good deals.

March 06, 2021

Service advisor was great. Good facilities and service. Would definitely recommend and will be back. Very easy to schedule and pay online for service. A rating More

by Duke_90248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
Mar 07, 2021 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you were happy with our Service Department and we hope that you will continue to choose Penske Toyota of Downey as your dealership!

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