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Penske Toyota

Downey, CA

4.8
1,490 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,491 Reviews of Penske Toyota

May 01, 2021

The work was completed before the due date and the repair was done well. The employee was courteous and answered all our questions. Thank you More

by dean.masukawa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
May 02, 2021 -

Penske Toyota responded

We're here to help with all your questions at Penske Toyota of Downey. Thank you so much for sharing your feedback, Dean!

April 26, 2021

My salesman linh lam was excellent!!👍. I will continue to keep my business with Penske Downey. The service was fast and everyone was helpful in every way. Thanks!! linh. More

by Liuieordonez10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linh lam
Apr 27, 2021 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Sales Department, especially linh! We hope that you will continue to visit us at Penske Toyota of Downey.

April 24, 2021

Such great customer service from everyone from the moment you drive up . It’s a safe feeling with social distancing The associate knowledge is wonderful More

by Joeandhugo7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 25, 2021 -

Penske Toyota responded

Thank you for taking the time to share your wonderful experience at Penske Toyota of Downey. We're super happy to have provided you with excellent customer care, and we look forward to having you here again next time!

April 24, 2021

Excellent job by Rick B and everyone at Penske. I bought through the AAA car buying program and everything was straight forward and easy. I would definitely buy another car from these guys. More

by Lizardspike00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Burgess
Apr 26, 2021 -

Penske Toyota responded

Liz, thank you for taking the time to share your easy and forward car-buying experience with Rich! We hope you continue to love your new ride! Please do not hesitate to reach out to us when we can work with down the road at Penske Toyota of Downey!

April 23, 2021

Every time I come to this dealership I get awesome service..I highly recommend Penske Toyota for all your Toyota needs. I will keep coming back.. More

by tapena69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex in service
Apr 24, 2021 -

Penske Toyota responded

Hi there, At Penske Toyota of Downey your review has made us smile and we thank you for your kind words. We strive to provide a customer driven experience, therefore we are delighted to hear about your recent visit to us. We deeply appreciate your recommendation. Thank you for choosing Penske Toyota of Downey and we hope to continue to assist with all your future automotive needs.

April 23, 2021

Be transparent with information. Disclose any issues or concerns that need to be brought up. Like parts not working. Or missing part for it to function properly. More

by Chrystian.rabadan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonny and Esteban , Sean Weaver, Jennifer Norsworthy
Apr 23, 2021 -

Penske Toyota responded

Hello, I appreciate your feedback regarding any level of communication that wasn't to your standards. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 23, 2021

I went there for old change with out the am appointment and they took me in. The customer service was great. They wash my vehicle. The price was great. More

by Rodolfo Cruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 24, 2021 -

Penske Toyota responded

Hi Rodolfo, At Penske Toyota of Downey we really appreciate your five star review. We are thrilled to hear that your request was dealt with in a timely manner and we are happy that our customer service was to your liking. Thank you for choosing Penske Toyota of Downey and we hope to assist with all your future automotive needs.

April 21, 2021

Quick and easy Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmm m m m m m m m n n n m n mmmmmmnmn m m m m. Mmm mm mmmm More

by wtwilly444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 22, 2021 -

Penske Toyota responded

Thank you for the great review! Penske Toyota of Downey is happy to be of service and we are pleased to see your visit was timely. We look forward to working with you again.

April 18, 2021

Great service! Fast, helpful , and knowledgeable! This is my second car with Penske. And I’ll definitely be back again! Laura went above and beyond! More

by floratapia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 19, 2021 -

Penske Toyota responded

Flora, your review made us smile. We love hearing that our employees, such as Sean, are going above and beyond for our customers & delivering reliable service. Until we see you next again at Penske Toyota of Downey, we will be sure to keep up our timely services and courteousness.

April 18, 2021

Laura was amazing and the process was quick and painless. Also Israel in finance was great to work with. Both A++ They worked hard and got me exactly the car I wanted. I’m very happy! More

by yvonnedrazan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Huerta
Apr 19, 2021 -

Penske Toyota responded

Yvonne, thank you for taking the time to a positive review! We are happy to hear Laura and Israel were able to help you find a great ride and were able to make your overall experience at our dealership amazing and painless. If you ever need help with our new ride, feel free to give us a call at Penske Toyota of Downey.

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