Paul Miller Toyota of West Caldwell

FRAUD ALERT! ! I bought a 2018 model Toyota Camry from Paul Miller Toyota West Caldwel Certified dealer in 2021 and they told me that the car is accident-free. The ! I bought a 2018 model Toyota Camry from Paul Miller Toyota West Caldwel Certified dealer in 2021 and they told me that the car is accident-free. They showed me several documents(which I have copies and you can see them attached) that show the car hasn’t been in an accident before. So I bought this car at its safe value with a high dealer fee. In December 2022, an intoxicated driver hit my car while it was in our parking lot. While I was mailing the other side’s insurance company, they told me that this car had been in an accident before this incident. I didn’t believe them and of course, refused theilr claim. But they sent me a document that shows my car had a serious accident in 2019. And they told me it cost $6000 to them so it was a big accident. So, I went to Paul Miller Toyota in West Caldwell to ask about this unfortunate situation and to ask what can they do about that. I spoke to Jaime Berrios who is the general manager of Paul Miller Toyota. His attitude was against this situation nothing but reckless. He hasn’t even apologized for this inconvenient situation once. He told me that the car had been in an inspection which includes interior and exterior checks but they couldn’t detect anything wrong so there is nothing to do about it and I should accept this situation as it is and move on. I paid extra thousands of dollars just because I believed this car hasn’t been in an accident before and this dealer is a trustworthy dealer. However, this dealer is incapable of standing behind even their mistakes. Also, this dealer has a disrespectfully indifferent general manager. After this unpleasant experience, I’ve tried to reach out to Toyota USA. They got back to me but they said that they are manufacturers and selling problems are not their business. I have lots of friends who all are using Toyota(I can share their Vin numbers) but now they are planning to sell their cars and not use Toyota again. THIS IS NOT JUST AN UNSATISFIED CUSTOMER REVIEW! THIS IS FRAUD! AND THEY ARE MAKING THIS UNDER YOUR BRAND’S NAME. PLEASE HELP ME! More

Chris in service was professional and handle all my issues in warp speed! Thank You issues in warp speed! Thank You More

. they are very knowledge and polite. Chris does an excellent explanation of all that is involved with the vehicle. They also have great coffee! excellent explanation of all that is involved with the vehicle. They also have great coffee! More

Convenient location and friendly staff . along with readily available Shop hours. Option for loaner car and or shuttle along with readily available Shop hours. Option for loaner car and or shuttle More

Great dealership. Fast and friendly service by Sergio Santino-veliz. Will definitely come back again. Fast and friendly service by Sergio Santino-veliz. Will definitely come back again. More

Fast and friendly service. Staff is knowledgeable and will answer any questions. Will come back again. Staff is knowledgeable and will answer any questions. Will come back again. More

Chris at Paul Miller showed professionalism and curiosity. The place is clean , less waiting long. curiosity. The place is clean , less waiting long. More

It was a good experience. Sergio was professional and helpful. Only thing I would improve is that the service time would be quicker. I turned my car in at 9:15am and didn’t ge Sergio was professional and helpful. Only thing I would improve is that the service time would be quicker. I turned my car in at 9:15am and didn’t get it back til almost noon for only an oil change. Rest of experience was good otherwise. More

Experience Amazing customer treatment, Business at its best, no winding road dealing with the customer.. best, no winding road dealing with the customer.. More

It was a terrific and easy experience , Umair was a delight to work with Very good experience delight to work with Very good experience More