Paul Miller Toyota of West Caldwell

I visited three Toyota dealerships and Paul Miller Toyota of West Caldwell won my business. I was respected with my vehicle choice and was not dealing with aggressive salespeople trying to change my mind ab of West Caldwell won my business. I was respected with my vehicle choice and was not dealing with aggressive salespeople trying to change my mind about colors or vehicle options. Where other Toyota dealerships told me there was an 8 week wait to get a white Toyota 4 Runner, Sammy & his team had my truck within 24 hours. They also great personalities, I worked with Kelly & Sammy. Drive by and check them out. You will be respected and they will work hard to get you in the vehicle you selected. More

I had the first service of my leased car. Sergio at the service counter was nice and said it would take about an hour and a half but when I said I would wait, he said they would try to get i Sergio at the service counter was nice and said it would take about an hour and a half but when I said I would wait, he said they would try to get it done in an hour and the car was ready in an hour. They checked an issue I asked, too. They have a smaller, quiet waiting room separate from a regular waiting room with WiFi. Overall a good experience. More

My 11 years of customer loyalty says it all! Keep up the great work! I've always been satisfied. Keep up the great work! I've always been satisfied. More

I think this is a "new" kind of dealership, everyone was so kind and courteous! Marvin could see I was a bit out of my element, so any questions I had he patiently explained and made the process of buying a so kind and courteous! Marvin could see I was a bit out of my element, so any questions I had he patiently explained and made the process of buying a car so easy and comfortable. I am so grateful. Thank you, Marvin More

If my problem. Were his he would not have solved it otherwise Thank you Jason Marcel Antaki Were his he would not have solved it otherwise Thank you Jason Marcel Antaki More

Sergio is always helpful for my car service, I always call all him to set up appointments call all him to set up appointments More

My tire was under warranty from Toyota. I had a blow out and had to purchase a new tire. I brought the tire here and asked Chris to file an out of network claim for the tire. I tried to I had a blow out and had to purchase a new tire. I brought the tire here and asked Chris to file an out of network claim for the tire. I tried to determine the status of the claim. No return calls to even say they were unsuccessful. Called the mgr and was left on hold for over 10 minutes. Frustration beyond. More

Customer Service always provide good service. Everyone was very helpful. I look forward to coming back. Everyone was very helpful. I look forward to coming back. More

I love doing business with this dealership. The staff are knowledgeable, friendly and courteous. They take the time to explain any work you plan on having done on your vehicle. I highly recomme The staff are knowledgeable, friendly and courteous. They take the time to explain any work you plan on having done on your vehicle. I highly recommend going to this dealership. More

We trust the work of this service center - we appreciate their promptness, the staff Sergio Santizo, in particular, clearly explained the expected costs and procedures, He was very kind & thoughtful. their promptness, the staff Sergio Santizo, in particular, clearly explained the expected costs and procedures, He was very kind & thoughtful. More