Paul Miller Toyota of West Caldwell

This dealership has always been professional and efficient with excellent customer service for repairs and maintenance . efficient with excellent customer service for repairs and maintenance . More

Very courteous and knowledgeable service writer. The diagnosis and explanation of the cause was on point The diagnosis and explanation of the cause was on point More

I want to take another opportunity to thank Chris and the service team members at the dealership for another job well done. All systems are a go and thumbs up. On Friday afternoon while in the process of c service team members at the dealership for another job well done. All systems are a go and thumbs up. On Friday afternoon while in the process of completing my To Do list, when I entered my car, I saw three alert lights, which caused me to take an exhale moment. I am grateful that my call was transferred to Chris. He relieved my anxiety and made an 8am appointment on Saturday. Chris’s comments - "You can complete your errands and I will see you in the morning". On Saturday morning, Chris discovered based on my car service record, that in 20 days, I was due for an oil change, and it would be wise to take care of that service while at the dealership. Thanks for also taking the time to bring another car related issue to my attention. I appreciate the expertise and professional attention to detail of the Toyota, West Caldwell team. Denise B. More

My salesman, Omar Rodreguez,made for a very pleasant and informed experience. He's knowlegeable, personable, professional and efficient, as well as committed to true customer service. Jaime McVeigh, the app informed experience. He's knowlegeable, personable, professional and efficient, as well as committed to true customer service. Jaime McVeigh, the appointments coordinator and my initial contact, contributed greatly to a positive experience by providing basic information in a manner that gave me confidence of a successful outcome. The management was fully prepared and able to answer my every question and concern, with special thanks to Nelson Moreno, Ryan Stewart and the entire team.. More

I stopped by Paul Miller Toyota of West Caldwell, NJ to test drive a 2023 RAV4. The car drove nicely and the staff at the dealership were very helpful. The saleswoman(Kelly) who I was dealing with was know test drive a 2023 RAV4. The car drove nicely and the staff at the dealership were very helpful. The saleswoman(Kelly) who I was dealing with was knowledgeable and kind. I Kelly came to my home the next day in order to bring me back to the dealership to complete the delivery. It was a no pressure deal. I was able to get the RAV4 at MSRP. I felt this was a good deal considering the new car pricing environment. I’ll be back in 39 months to get another vehicle from Paul Miller Toyota of West Caldwell NJ. Thank you. More

Very rude service department. Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a waste of time and effort to go there on a rainy day. I will never go again. Rude personnel refused to take my complaint as well.. my service Confirmation Code was X02V6HC884, just in case More

Bad experience with Service Department. 2022 , under warranty. Was charged for a battery for fob that wouldn't work. 2022 , under warranty. Was charged for a battery for fob that wouldn't work. More

This dealer in Bloomfield avenue in West Caldwell New Jersey has a large waiting area for customers waiting for their cars to be serviced. Jersey has a large waiting area for customers waiting for their cars to be serviced. More

I had a hitch installed. They gave me a price on the phone. I told them I had a 15% off coupon and was told bring it in when you drop the car. I did and was told it would They gave me a price on the phone. I told them I had a 15% off coupon and was told bring it in when you drop the car. I did and was told it would be applied after the job was done. When the job was done they refused to honor the coupon costing me $150. Coupon stated "For parts and service only." The guy on the phone insisted this was an "accessory" and was already discounted - which after checking the Toyota website I can see is a lie as the parts were sold to me at full price. They also went with the bottom line of the coupon - "Other restrictions may apply." Well - they had two opportunities to tell me they wouldn't honor my coupon before the job was done. They didn't on each and in fact told me it would be applied when I checked out. Trust these people at your own risk. More

We just bought a 2022 Venza and Marvin Garcia was wonderful! He listened to our needs and helped us to choose a vehicle that was best for us without being pushy. Justin was thorough and patient when wonderful! He listened to our needs and helped us to choose a vehicle that was best for us without being pushy. Justin was thorough and patient when explaining all the new features in the car. I recommend this dealership and would buy there again. Marvin made buying a car easy. More