Paul Miller Toyota of West Caldwell

Poor [Shady] Sales tatics Dealt with Linda over the internet when I arrived she shook my hand then pawned me off to another employee [I don't eve think he could spell car with Dealt with Linda over the internet when I arrived she shook my hand then pawned me off to another employee [I don't eve think he could spell car with all the running back and forth to another manager] However after wasting my entire lunch hour [Which I begged Linda not to do and was assured that wouldn't happen] they told me after signing papers I had no equity in my current lease so I was forced to walk out Do not deal with this dealer [Shady] More

Outstanding service department. I recently went in for service, because my 2012 tacoma had an issue with a warning light, ( check engine light ) The service department. Kristopher Bo I recently went in for service, because my 2012 tacoma had an issue with a warning light, ( check engine light ) The service department. Kristopher Bonagura my Service tech, had explained to me that it was my secondary air pump. The mechanic, Dan. Had figured out what was wrong with it right away explain the whole process. So that I would understand. And that it would be a costly fix, with out a warranty. And my warranty was up about two months ago. My service tech went above and beyond to find out that I had an extended warranty!! and he made sure that it was all covered under it! My Service tech ended up saving me a lot of money $,$$$ and made the whole process easier on me and my busy schedule. So yes I would recommend the service department to anyone who owns a Toyota! More

Perfect way to make Monday a good day! Anton Gonch of the Caldwell Toyota dealership made this an absolute AMAZING experience! He was kind, patient, and really made sure that I was confiden Anton Gonch of the Caldwell Toyota dealership made this an absolute AMAZING experience! He was kind, patient, and really made sure that I was confident with my Toyota Venza. I came to trade in my Ford Explorer because of a really bad experience with the Ford dealership. My husband currently has a Scion Xb and had previously leased a Lexus is. He has had EXCELLENT service in the maintenance department as well as the sales department. Due to him receiving consistent AMAZING service, it was a pretty easy decision to switch. When we got to the dealership, Anton was the first person to greet us and ask us what we needed. We were with him pretty much all day and not once did he make us feel rushed or pressured! He was extremely professional but also very personable as well. He deserves a 10 star rating and I would absolutely recommend the Caldwell Toyota Dealership and specifically the sales associate Anton Gonch!!!! More

Best auto purchase of my life After visiting several car dealers including Caldwell Toyota we found that working with Mynor Echeverria and John Contreras were the most helpful in g After visiting several car dealers including Caldwell Toyota we found that working with Mynor Echeverria and John Contreras were the most helpful in giving us the best possible pricing for my trade in and also for the purchase of my new car. They were very professional in providing what was needed to complete the process and fair pricing. I absolutely love my 2015 Rav4 Limited. More

Perfect customer service and prices!!! I am absolutely in love with the leased car and with customer service!!!!!! Will totally be back!Can't ever find deals like this and fast and non-trou I am absolutely in love with the leased car and with customer service!!!!!! Will totally be back!Can't ever find deals like this and fast and non-trouble customer care and leasing process!! More

Great Service!! I worked with Mynor Echeverria this past weekend, who was friendly, knowledgable, and very professional. He was upfront and honest with me through th I worked with Mynor Echeverria this past weekend, who was friendly, knowledgable, and very professional. He was upfront and honest with me through the whole process and he made it painless. If you are looking to buy a new or used Toyota, I highly recommend working with Mynor at Caldwell Toyota. Great customer service and a great facility. More

Straight forward, no games Bought a pre-owned car for my son. Our sales person, Julio, was very understanding of our requirements and very helpful at reviewing the options. No p Bought a pre-owned car for my son. Our sales person, Julio, was very understanding of our requirements and very helpful at reviewing the options. No pressure. Dealership seems well managed. Made it easy to test drive cars. My only complaint is that the check-out process was a little longer than I was hoping since I paid cash. Other than that, it was a great experience. More

my first new car lease was excellent! bravo caldwell! this lease deal was perfect from start to finish i will be back again thanks julio and john contreras in nj this has to be the fin bravo caldwell! this lease deal was perfect from start to finish i will be back again thanks julio and john contreras in nj this has to be the finest place to purchase or lease a toyota More

Misleading Customers Does Not Work! It's not professional! We were at Parkway Toyota, almost ready to sign the papers, when I wanted to compare the price with another dealership closer to home. And I called Ca We were at Parkway Toyota, almost ready to sign the papers, when I wanted to compare the price with another dealership closer to home. And I called Caldwell Toyota - wish I didn't. They quoted a lower price and Bob Winograd at Parkway Toyota was wondering how they could quote that price and asked us to call Caldwell Toyota back to check if they are not including the various fees / taxes and to confirm the out of the door price. They reconfirmed the out of the door price and so we went to visit the dealership and within 10 minutes found out that their quoted price did not include the fees. So we were misled by the person we spoke on the phone - not sure if on purpose or due to lack of training. We went back to Parkway Toyota and of course we wouldn't ever be back to purchase a car from Caldwell Toyota although they are only minutes away from our home. More

Kenny- don't buy from this guy Where to begin... I bought a car today, my first! I was so excited! I also had to get my own insurance. Kenny couldn't figure out how to do anythi Where to begin... I bought a car today, my first! I was so excited! I also had to get my own insurance. Kenny couldn't figure out how to do anything and I ended up sitting around for like 2 hours while he tried to get me insurance. He kept telling me all the wrong things and it took FOREVER. I think I got ripped off on the price too More