Paul Miller Toyota of West Caldwell

Straight forward, no games Bought a pre-owned car for my son. Our sales person, Julio, was very understanding of our requirements and very helpful at reviewing the options. No p Bought a pre-owned car for my son. Our sales person, Julio, was very understanding of our requirements and very helpful at reviewing the options. No pressure. Dealership seems well managed. Made it easy to test drive cars. My only complaint is that the check-out process was a little longer than I was hoping since I paid cash. Other than that, it was a great experience. More

my first new car lease was excellent! bravo caldwell! this lease deal was perfect from start to finish i will be back again thanks julio and john contreras in nj this has to be the fin bravo caldwell! this lease deal was perfect from start to finish i will be back again thanks julio and john contreras in nj this has to be the finest place to purchase or lease a toyota More

Misleading Customers Does Not Work! It's not professional! We were at Parkway Toyota, almost ready to sign the papers, when I wanted to compare the price with another dealership closer to home. And I called Ca We were at Parkway Toyota, almost ready to sign the papers, when I wanted to compare the price with another dealership closer to home. And I called Caldwell Toyota - wish I didn't. They quoted a lower price and Bob Winograd at Parkway Toyota was wondering how they could quote that price and asked us to call Caldwell Toyota back to check if they are not including the various fees / taxes and to confirm the out of the door price. They reconfirmed the out of the door price and so we went to visit the dealership and within 10 minutes found out that their quoted price did not include the fees. So we were misled by the person we spoke on the phone - not sure if on purpose or due to lack of training. We went back to Parkway Toyota and of course we wouldn't ever be back to purchase a car from Caldwell Toyota although they are only minutes away from our home. More

Kenny- don't buy from this guy Where to begin... I bought a car today, my first! I was so excited! I also had to get my own insurance. Kenny couldn't figure out how to do anythi Where to begin... I bought a car today, my first! I was so excited! I also had to get my own insurance. Kenny couldn't figure out how to do anything and I ended up sitting around for like 2 hours while he tried to get me insurance. He kept telling me all the wrong things and it took FOREVER. I think I got ripped off on the price too More

Never again We have leased many Toyotas. We are what you call a very loyal customer and while we have done business here before each time it was with pain. The sa We have leased many Toyotas. We are what you call a very loyal customer and while we have done business here before each time it was with pain. The sales staff is unrealible, not knowledgable, and lacks follow up. They pulled some sneaky things while at the dealership even though we were a repeat customer. We finally had enough. They lost our trust and relationship so we finally walk out and took our business else where - it almost made us leave Toyotas. But... We found a better dealer still in the area that has much much more inventory, better pricing, wonderful staff and values customer service. We moved all our business and will not be returning to this dealership. Highly recommend NOT doing business here ESP. When there are other dealers with better everything. More

Purchase of 2012 Toyota Corolla S When do I begin... my purchase of a 2012 Toyota Corolla S with only 6500 miles, at CALDWELL TOYOTA was UNBELIEVABLE! I have purchased many Toyota's in When do I begin... my purchase of a 2012 Toyota Corolla S with only 6500 miles, at CALDWELL TOYOTA was UNBELIEVABLE! I have purchased many Toyota's in my life time from different Toyota dealerships. My experience at CALDWELL TOYOTA was the easiest and most painless of all. My SA Mr. Mynor Cheverria was very professional, not "pushy" and very knowledgeable. He had great patience with my many question about the car that I wanted to purchase. The Sales Manager, Mr. Ralph Mosely was also "SUPER" to talk to. I felt very at ease and not rushed into make my decision making.I will recommend Caldwell Toyota to my friends and family members without thinking twice should someone ask me. Caldwell Toyota may not be one of the bigger Toyota dealerships in New Jersey, but sometimes smaller is better as you get "Personalized Service and Care". You won''t receive this from the bigger dealerships as they probably work on numbers only..... Mr. Alfredo Fabregas, who is in the Finance Department was also very pleasant to deal with. He did not push me on getting extra items that I didn't need when it came to go over the finances for my vehicle. Instead, I explained to him what my needs were and from there he suggested options. Very friendly and listened very well to me. Mr. Thurman Roberts, in the Service Department is a pleasure to deal with. I thought I heard a noise when I started my car and made an appointment at Caldwell Toyota Service and explained to Mr. Roberts my concern. He genuinely took great notice of what I said and let me explain in detail what I thought was wrong with my car. From past experience with other service departments they usually roll their eyes or make some kind of a face like "are you kidding me" kind of expression. It was a Saturday morning the the service department was extremely busy.I was told it would be about 2 hours wait time. Well Mr. Roberts lied to me. Car was actually ready in less than 1 hour. Noise was gone and was assured it I needed anything else that I should contact him anytime. As I said earlier, "Personalized Service and Care". They have a very happy customer in me and I will be back again once my Son needs his car. NEW LOYAL CALDWELL TOYOTA CUSTOMER, Peter More

Very, very positive I originally went with my mother in law to buy a new car, and I was so happy with the experience, that I went back two weeks later and leased a car fo I originally went with my mother in law to buy a new car, and I was so happy with the experience, that I went back two weeks later and leased a car for my wife. Everything was seemless - from the original discussion, to the final sale, to the trade in, to the paperwork. John Contreras, the Sales Manager, was a true gentleman, and our salesperson, Alan Engert, was terrific - Alan even spent an hour with my mother in law and 45 minutes with my wife to ensure that they understood every aspect of thte new cars. My lease is up in 39 months and I can tell you right now we are going back! More

2nd purchase ( 2013 TAH and 2015 HL). Great customer service by Elio Castaldo. I did my research well and has dealt with other dealers before and I felt that Elio ( 2013 TAH and 2015 HL). Great customer service by Elio Castaldo. I did my research well and has dealt with other dealers before and I felt that Elio had an outstanding balance between dealer and my interest. Totally satisfied and very happy with both cars! More

The Best! This is my 7th car leased from the boys at Caldwell Toyota! John Contreras and Chris Zak make car shopping a breeze! They take the time to understa This is my 7th car leased from the boys at Caldwell Toyota! John Contreras and Chris Zak make car shopping a breeze! They take the time to understand what our needs are and make car shopping a pleasurable experience! Not only do they find us a car we like but within budget as well. Always a pleasure working with John and Chris! We recommend them to family and friends! While the guys up front help us with getting the car we need, the big guy in the back Dan Pires always ensures our cars come from the back in perfect running shape! Great team all around! Look forward to the next lease! More

Great Service, and extremely happy with my price! To be honest i wasnt expecting to seal the deal for my leased car on the first day that i went. But Mr. Vilchez gave me a wonderful deal on a hybrid c To be honest i wasnt expecting to seal the deal for my leased car on the first day that i went. But Mr. Vilchez gave me a wonderful deal on a hybrid car and it was very affordable from my stand point. In addition, i loved how he is a bilingual sales man and manages both languages, English and Spanish, pretty well! More