Paul Miller Toyota of West Caldwell

THE CUSTOMER From the time I got there to the time I left I felt comfortable with the service and knowledge the gentleman displayed. They really took care of me. S From the time I got there to the time I left I felt comfortable with the service and knowledge the gentleman displayed. They really took care of me. Salesman Mynor Echeverria and manager John Carbone displayed a wealth of knowledge about the Camry that I financed. They seemed very genuine about what they did as well. Man.. those gentleman were on point and I really appreciated it.. Also the gentleman in the finance department Gil looked out as well. He offered great advice. If I know someone that needs a Toyota car I tell ya I would not hesitate to recommend Caldwell Toyota to anyone.. More

Seamless, professional experience thanks to Anton! I had an exceptional experience at Caldwell Toyota on Columbus Day 2015. We had come in to inquire about a specific Sienna and were immediately greete I had an exceptional experience at Caldwell Toyota on Columbus Day 2015. We had come in to inquire about a specific Sienna and were immediately greeted by Anton. From the start, he was courteous and pleasant with a very up-front, honest approach. Anton guided us through the sale process without a hitch, and we drove off the lot in the car that day! The management team was on hand as well and were a pleasure to work with. I highly recommend Caldwell Toyota. More

Absolutely Great Car Buying Experience! I visited Caldwell Toyota today, thinking I would just look around at some of their pre-owned vehicles. I was helped in my search by employee, Mynor I visited Caldwell Toyota today, thinking I would just look around at some of their pre-owned vehicles. I was helped in my search by employee, Mynor Echeverria. After talking to Mr. Echeverria for a long while, during which he explained everything I wanted to know about the various makes & models, I decided to purchase a Toyota Corolla. I think very highly of Mr. Echeverria. He is knowledgeable, patient & honest. I had felt somewhat anxious walking into the showroom but, he soon put me at my ease. He explained, all of the financial aspects in detail. I trust him completely & I would certainly recommend him & the dealership. Thanks so much for a positive, pleasant experience! More

Exceptionally pleasant buying experience!!! My daughters and I were browsing for a car. We came by Caldwell Toyota to explore our option. Julio Vilchez showed us a variety of vans which were a My daughters and I were browsing for a car. We came by Caldwell Toyota to explore our option. Julio Vilchez showed us a variety of vans which were available in the lot that afternoon. The van just seems so big and we weren’t sure if that was something that we would buy. It was so big that I didn’t want to test drive it so I asked Julio to drive us for a test drive. He took us for a test drive and my daughters liked the van a lot but I was uncertain about the size. Julio told us to think about what we need so we can buy what we need and be happy with it. We came back with my husband on Saturday morning and looked again. He took us through the lot once more. We test drove the van. We came back in the late afternoon and bought the van. Julio thoroughly gave us a run down on the added fees, deals, and warranty. He wanted to make sure that we got the “newest” van so he searched for the new one that would off the delivery truck the following week so it would not have any mileage. This was our 3rd car purchase from Caldwell Toyota and it was again an exceptionally pleasant buying experience. Thank you! More

Excellent Customer Service Caldwell Toyota I wanted to find a good, used car with low mileage for my price range. My brother researched several dealerships and one was Caldwell Toyota. I met w I wanted to find a good, used car with low mileage for my price range. My brother researched several dealerships and one was Caldwell Toyota. I met with Elio Castaldo, who was very knowledgeable, friendly and helpful. I went there initially to test drive a used Subaru, but did not like the car. I then test drove a Corolla and was pleasantly surprised, but unsure because it was smaller than I was looking for. We took his card and said we would think about it. He was no pressure and very pleasant to work with. I later on went to a Honda dealer where the manager, (not the sales rep) was high pressure and would not meet me halfway with my asking price. I left that dealership and went over to Caldwell Toyota. Elio was busy with another client and suggested I work with Alan Engert, who was also very knowledgeable, helpful and friendly. We came to a meeting of the minds on a great Toyota Camry, which turned out to be the best deal for me, along with an incentive finance rate. Honda lost a customer that day, but Caldwell Toyota gained a loyal one. Excellent experience. I hope they continue to keep the great customer service. More

Excellent purchase experience We were looking for a 2015 Highlander for which it has become hard to find any Toyota dealer with inventory. We had gone to 6 other Toyota dealers to We were looking for a 2015 Highlander for which it has become hard to find any Toyota dealer with inventory. We had gone to 6 other Toyota dealers to look for models and colors. Caldwell Toyota was our 7th dealer to visit. Anton Gonch and his manager John Contreras were extremely helpful and willing to order exactly what we were looking for. Anton was easy to deal with, not pushy, and very knowledgeable. He kept us informed of the status of the order and when the car came in, he spent all the time we needed to explain and set up the many features of our new vehicle. An overall great experience from beginning to end! I would gladly recommend Anton, John, and Caldwell Toyota to anyone looking for a new car. More

"Senior looking for a great car" After looking at other dealerships in the area, I was so happy to make a no hassle car purchase. As a female car shopper, friends warned about being After looking at other dealerships in the area, I was so happy to make a no hassle car purchase. As a female car shopper, friends warned about being taken advantage of by dealerships/salesmen. At Caldwell Toyota, Julio made me feel relaxed and that he was interested in my understanding the entire process. After patiently walking the lot with me, we sat down in the showroom which was neat and comfortable. All the sales consultants were professionally attired which gave the showroom an overall sense of being organized and of one purpose. While the car I wanted was not on the lot, he assured me it would arrive in one or two days with all the features I requested. Just as promised, I picked up my new Camry and before leaving the lot Julio patiently answered every single question I had, and he went over every feature - multiple times. (Very important if you are "technology challenged "). I recommend this dealership! More

Great cars and excellent customer service. Excellent customer service and good deals. I have recommended this dealership and the sales consultant Julio to five of my friends and now all of the Excellent customer service and good deals. I have recommended this dealership and the sales consultant Julio to five of my friends and now all of them are driving brand new Toyotas. More

Worst experience ever - both Sales and Service I am not an avid Review writer, but this one is worth sharing. I was at the Dealership earlier in July to buy a 2015 Toyota Sienna Limited edition. I am not an avid Review writer, but this one is worth sharing. I was at the Dealership earlier in July to buy a 2015 Toyota Sienna Limited edition. I had done my research online, made an appointment with Caldwell Toyota, and made an offer. My offer was $3000 below their 'standard' price. They refused to budge, or even give a counter offer. Unlucky for them,, as I got the same exact car from another dealership 30 miles away the next day at the price I wanted. Their unwillingness to even provide a counter offer resulted in their loss, and a bitter taste in my mouth. Unfortunately, the A/C in my brand new Sienna stopped working after 2 weeks. This time I made an appointment with the Service department of the Caldwell Toyota (if you haven't figured by now, the reason I keep on going back to them is because they are the closest to my house - 5.5miles). They could not figure out what caused the leak, simply filled up the Freon and advised me to come back if the leak occurred again. This is just ridiculous!!! How can they not find the root cause?? On top of that, nobody called me during the day to let me know that the car has been fixed. Each time I try to call them to check the status they put me on hold for 20-30 minutes (I hung up after waiting that long each time!) This is not my first rodeo. But this has been the worst ever. Interestingly both while trying to buy or get it serviced! Oh...did I forget to mention - when I was trying to buy the car, they had mentioned that they provide a free car wash each time the vehicle is serviced in their service dept. Take a wild guess if my car was washed today! More

Happy with my Certified 2012 Corolla! I was looking for a reliable used Corolla to replace my '93 model. My sister who recently bought a new car recommended Caldwell Toyota where she got a I was looking for a reliable used Corolla to replace my '93 model. My sister who recently bought a new car recommended Caldwell Toyota where she got a Camry. The Sales Manager, John Contreras and Sales Consultant, Stan Skokowski were helpful, courteous and patient while I checked and test drove the inventory in their lot. When I found the car that fit my criterion, John, Stan and I discussed the car's Carfax report, the warrantee coverage and a percentage off the sticker price as added incentive toward my purchasing the car. I opted to finance the purchase through Toyota Motor Credit in which the Business Manager, Alfredo Fabregas was very helpful and patient in explaining the terms of the loan. When I returned a few days later to pick up the car, Stan meticulously explained to me how to operate the exterior and interior features of the car. The next day, he gave me a call to check if I had any questions about the car. Overall, I found the sales staff at Caldwell Toyota quite satisfactory in helping me through the process of buying my certified 2012 Corolla. When I come across anyone who's in the market for a Toyota, I will certainly recommend Caldwell Toyota. More