Paul Miller Toyota of West Caldwell

Excellent Customer Service Caldwell Toyota I wanted to find a good, used car with low mileage for my price range. My brother researched several dealerships and one was Caldwell Toyota. I met w I wanted to find a good, used car with low mileage for my price range. My brother researched several dealerships and one was Caldwell Toyota. I met with Elio Castaldo, who was very knowledgeable, friendly and helpful. I went there initially to test drive a used Subaru, but did not like the car. I then test drove a Corolla and was pleasantly surprised, but unsure because it was smaller than I was looking for. We took his card and said we would think about it. He was no pressure and very pleasant to work with. I later on went to a Honda dealer where the manager, (not the sales rep) was high pressure and would not meet me halfway with my asking price. I left that dealership and went over to Caldwell Toyota. Elio was busy with another client and suggested I work with Alan Engert, who was also very knowledgeable, helpful and friendly. We came to a meeting of the minds on a great Toyota Camry, which turned out to be the best deal for me, along with an incentive finance rate. Honda lost a customer that day, but Caldwell Toyota gained a loyal one. Excellent experience. I hope they continue to keep the great customer service. More

Excellent purchase experience We were looking for a 2015 Highlander for which it has become hard to find any Toyota dealer with inventory. We had gone to 6 other Toyota dealers to We were looking for a 2015 Highlander for which it has become hard to find any Toyota dealer with inventory. We had gone to 6 other Toyota dealers to look for models and colors. Caldwell Toyota was our 7th dealer to visit. Anton Gonch and his manager John Contreras were extremely helpful and willing to order exactly what we were looking for. Anton was easy to deal with, not pushy, and very knowledgeable. He kept us informed of the status of the order and when the car came in, he spent all the time we needed to explain and set up the many features of our new vehicle. An overall great experience from beginning to end! I would gladly recommend Anton, John, and Caldwell Toyota to anyone looking for a new car. More

"Senior looking for a great car" After looking at other dealerships in the area, I was so happy to make a no hassle car purchase. As a female car shopper, friends warned about being After looking at other dealerships in the area, I was so happy to make a no hassle car purchase. As a female car shopper, friends warned about being taken advantage of by dealerships/salesmen. At Caldwell Toyota, Julio made me feel relaxed and that he was interested in my understanding the entire process. After patiently walking the lot with me, we sat down in the showroom which was neat and comfortable. All the sales consultants were professionally attired which gave the showroom an overall sense of being organized and of one purpose. While the car I wanted was not on the lot, he assured me it would arrive in one or two days with all the features I requested. Just as promised, I picked up my new Camry and before leaving the lot Julio patiently answered every single question I had, and he went over every feature - multiple times. (Very important if you are "technology challenged "). I recommend this dealership! More

Great cars and excellent customer service. Excellent customer service and good deals. I have recommended this dealership and the sales consultant Julio to five of my friends and now all of the Excellent customer service and good deals. I have recommended this dealership and the sales consultant Julio to five of my friends and now all of them are driving brand new Toyotas. More

Worst experience ever - both Sales and Service I am not an avid Review writer, but this one is worth sharing. I was at the Dealership earlier in July to buy a 2015 Toyota Sienna Limited edition. I am not an avid Review writer, but this one is worth sharing. I was at the Dealership earlier in July to buy a 2015 Toyota Sienna Limited edition. I had done my research online, made an appointment with Caldwell Toyota, and made an offer. My offer was $3000 below their 'standard' price. They refused to budge, or even give a counter offer. Unlucky for them,, as I got the same exact car from another dealership 30 miles away the next day at the price I wanted. Their unwillingness to even provide a counter offer resulted in their loss, and a bitter taste in my mouth. Unfortunately, the A/C in my brand new Sienna stopped working after 2 weeks. This time I made an appointment with the Service department of the Caldwell Toyota (if you haven't figured by now, the reason I keep on going back to them is because they are the closest to my house - 5.5miles). They could not figure out what caused the leak, simply filled up the Freon and advised me to come back if the leak occurred again. This is just ridiculous!!! How can they not find the root cause?? On top of that, nobody called me during the day to let me know that the car has been fixed. Each time I try to call them to check the status they put me on hold for 20-30 minutes (I hung up after waiting that long each time!) This is not my first rodeo. But this has been the worst ever. Interestingly both while trying to buy or get it serviced! Oh...did I forget to mention - when I was trying to buy the car, they had mentioned that they provide a free car wash each time the vehicle is serviced in their service dept. Take a wild guess if my car was washed today! More

Happy with my Certified 2012 Corolla! I was looking for a reliable used Corolla to replace my '93 model. My sister who recently bought a new car recommended Caldwell Toyota where she got a I was looking for a reliable used Corolla to replace my '93 model. My sister who recently bought a new car recommended Caldwell Toyota where she got a Camry. The Sales Manager, John Contreras and Sales Consultant, Stan Skokowski were helpful, courteous and patient while I checked and test drove the inventory in their lot. When I found the car that fit my criterion, John, Stan and I discussed the car's Carfax report, the warrantee coverage and a percentage off the sticker price as added incentive toward my purchasing the car. I opted to finance the purchase through Toyota Motor Credit in which the Business Manager, Alfredo Fabregas was very helpful and patient in explaining the terms of the loan. When I returned a few days later to pick up the car, Stan meticulously explained to me how to operate the exterior and interior features of the car. The next day, he gave me a call to check if I had any questions about the car. Overall, I found the sales staff at Caldwell Toyota quite satisfactory in helping me through the process of buying my certified 2012 Corolla. When I come across anyone who's in the market for a Toyota, I will certainly recommend Caldwell Toyota. More

Poor [Shady] Sales tatics Dealt with Linda over the internet when I arrived she shook my hand then pawned me off to another employee [I don't eve think he could spell car with Dealt with Linda over the internet when I arrived she shook my hand then pawned me off to another employee [I don't eve think he could spell car with all the running back and forth to another manager] However after wasting my entire lunch hour [Which I begged Linda not to do and was assured that wouldn't happen] they told me after signing papers I had no equity in my current lease so I was forced to walk out Do not deal with this dealer [Shady] More

Outstanding service department. I recently went in for service, because my 2012 tacoma had an issue with a warning light, ( check engine light ) The service department. Kristopher Bo I recently went in for service, because my 2012 tacoma had an issue with a warning light, ( check engine light ) The service department. Kristopher Bonagura my Service tech, had explained to me that it was my secondary air pump. The mechanic, Dan. Had figured out what was wrong with it right away explain the whole process. So that I would understand. And that it would be a costly fix, with out a warranty. And my warranty was up about two months ago. My service tech went above and beyond to find out that I had an extended warranty!! and he made sure that it was all covered under it! My Service tech ended up saving me a lot of money $,$$$ and made the whole process easier on me and my busy schedule. So yes I would recommend the service department to anyone who owns a Toyota! More

Perfect way to make Monday a good day! Anton Gonch of the Caldwell Toyota dealership made this an absolute AMAZING experience! He was kind, patient, and really made sure that I was confiden Anton Gonch of the Caldwell Toyota dealership made this an absolute AMAZING experience! He was kind, patient, and really made sure that I was confident with my Toyota Venza. I came to trade in my Ford Explorer because of a really bad experience with the Ford dealership. My husband currently has a Scion Xb and had previously leased a Lexus is. He has had EXCELLENT service in the maintenance department as well as the sales department. Due to him receiving consistent AMAZING service, it was a pretty easy decision to switch. When we got to the dealership, Anton was the first person to greet us and ask us what we needed. We were with him pretty much all day and not once did he make us feel rushed or pressured! He was extremely professional but also very personable as well. He deserves a 10 star rating and I would absolutely recommend the Caldwell Toyota Dealership and specifically the sales associate Anton Gonch!!!! More

Best auto purchase of my life After visiting several car dealers including Caldwell Toyota we found that working with Mynor Echeverria and John Contreras were the most helpful in g After visiting several car dealers including Caldwell Toyota we found that working with Mynor Echeverria and John Contreras were the most helpful in giving us the best possible pricing for my trade in and also for the purchase of my new car. They were very professional in providing what was needed to complete the process and fair pricing. I absolutely love my 2015 Rav4 Limited. More