Paul Miller Toyota of West Caldwell

Great customer service Great service and the sale associate work with you to help meet your needs. Lexi was so helpful, patient and friendly. Would highly recommend her. Great service and the sale associate work with you to help meet your needs. Lexi was so helpful, patient and friendly. Would highly recommend her. More

Great service I always feel advisors have my best interest. Never feel ripped off with service. Had a bad service from another Toyota dealer with my Scion xb I always feel advisors have my best interest. Never feel ripped off with service. Had a bad service from another Toyota dealer with my Scion xb More

speedy satisfactory service! I arrived without an appointment and to my surprise, Kimberly Robinson took my car in for s look see and when it was obvious that a part needed to be I arrived without an appointment and to my surprise, Kimberly Robinson took my car in for s look see and when it was obvious that a part needed to be ordered, she put me in a loaner car! My car was ready the same evening, although I picked it up early the next day. All work was explained to me, and it was completed in s very satisfactory manner. Miller Toyota has the best service of any dealership I have ever dealt with! More

Great Experience Anthony Azzati was the best salesman I have ever dealt with at this dealership and I have been here many times. He is professional, conscientious and Anthony Azzati was the best salesman I have ever dealt with at this dealership and I have been here many times. He is professional, conscientious and works hard to make sure his customer is happy! I will recommend Anthony to friends and family. He was patient, knowledgeable, and most importantly he made me feel like he understood me and what I needed. He communicated well and efficiently with me during the whole process! Also,,, I love this RAV,, it's my third RAV and I could not be happier!!! More

Great service Very pleased with the entire experience Very knowable caring stuff All recommended services were explained A wait time was very short It took a Very pleased with the entire experience Very knowable caring stuff All recommended services were explained A wait time was very short It took about 20 minutes More

Smooth uncomplicated process Alan did a great job showing the car and Mike was a true professional....I'm a happy camper! Would send anyone here with no hesitation! Alan did a great job showing the car and Mike was a true professional....I'm a happy camper! Would send anyone here with no hesitation! More

Excellent! Matt is an exceptional representative of yr company! He was helpful, knowledgeable, affable and eager to explain services rendered. And, for the 2d t Matt is an exceptional representative of yr company! He was helpful, knowledgeable, affable and eager to explain services rendered. And, for the 2d time, he DIDN’T laugh at me when I asked him to reset one of the dashboard displays!!! More

Recent service. I was taken care of promptly upon arrival for my appointment and also driven a short distance by courtesy driver so I could eat breakfast at a nearby I was taken care of promptly upon arrival for my appointment and also driven a short distance by courtesy driver so I could eat breakfast at a nearby diner. Routine service was done for 20,000 mile check up at 18,000 miles. The car is 2 years old. Only thing that wasn’t addressed was my comment that my car rolls back when accelerating after being stopped at a light on a hill. Suggestions were made for how to handle the situation, which I am already doing. But what if a car is too close behind me and the road is slick? I am not comfortable with this problem. It doesn’t happen with my husband’s car which is an Acura RDX. I like my Siennas; this is my fourth one, but I wish this weren’t a problem. More

Service xxxx Since Paul Miller took over the dealership the service department has turned into a scam. I purchased a factory certified used car a few years ago an Since Paul Miller took over the dealership the service department has turned into a scam. I purchased a factory certified used car a few years ago and, out of customer loyalty, have always had it serviced there. PRIOR TO PAUL MILLER... I'd come inf for an oil change and there would occasionally be a recommendation for a filter change or something to "keep an eye on.". However it was always things that made sense; parts that wear (brake pads, wiper blades, etc). AFTER PAUL MILLER... Since Paul Miller took over the dealership I have literally put @$10K into service. Mind you the vehicle has NEVER broken down, never had a check engine light, never had any significant operational issue. However every single time I've come in for an oil change or a tire rotation, the " recommendations" now always amount to a thousand dollars or more in repairs that they are oh so ready to take care of right away while I wait. Obviously I rarely go forward with any of these "urgent" recommendations and guess what... the car continues to operate just fine. It's sad really that what was once a respected, family owned dealership is now a cash cow for a conglomerate. And yes, I have tried calling and writing directly without so much as an acknowledgment of the issue so they certainly can't claim they haven't had an opportunity to correct this situation and sitting in their waiting room I can confirm that I'm far from the only person that's noticed the change. Toyota has lost a customer because at the end of this vehicle's service life (likely less than 12 months from now) I will be avoiding anything Toyota. More